La Mesa RV Center

Unethical salesmanship and it cost us a fortune! !! Over a month now since we're running after our money. We are a couple working remotely in Florida. We are also traveling a lot so we needed an !! Over a month now since we're running after our money. We are a couple working remotely in Florida. We are also traveling a lot so we needed an RV with a good AC capabilities. We went through on 3 different salesperson and we were introduced the Lithium battery option and the generator powered class b. We wanted something running 8-10 hrs without power hookup. We tried the generator ones but they we r e too loud and we tried the battery pack ones. Obviously the battery was the winner but the sales people told us it'll run only for 4-6 hrs. Which me and my wife were ok with . We made the purchase and on the orientation day the guy while doing the walk-around he told us, basically laughed at us that these Class xx are maybe only maybe can do 2 hrs on battery!!!. We immediately canceled the sales and salesman Salty came along and offerd to fix the problem with covering the cost of extra battery and labor if we take the RV we picked. We added to the due bill. We at that point already broke our apartment lease and we needed the rv on that day. Since that almost 2 months passed and we learned that the Roadtrack Zion we purchased the battery only lasts for 30 mins and adding the extra battery can maybe increase the ac life up to 1 hrs. Maybe... We are going back and forth with the manager Andrew Lawson to fix the problem or to give us another RV with a generator but basically we're getting cold shoulder for everyone. Not answering to our calls anymore and refusing to help us. I'm utterly speechless, especially seeing that most of the people had good experience. Guys, this is a 6 figure mistake and we are getting absolutely no help whatsoever. We have to travel back to Port Saint Luci every single if we want to get an update because no one deals with us. They put us on hold and after 10-15 min wait I just give up. We love our Class B but LA Mesa and their scammy salesmans are screwed us over big time. More

La Mesa RV in Albuquerque has the worst customer service! They happily take your money when you’re buying a new RV but dont’t fix issues under warranty and treat you like crap when you ask them to do so. They happily take your money when you’re buying a new RV but dont’t fix issues under warranty and treat you like crap when you ask them to do so. Their service desk receptionist, Mauri/Mari/Marie is rude and un-accommodating. She should be cleaning their toilets instead of interacting with their customers. It would be a much better fit for her and her lack of customer service skills. The service rep never answers your calls so you have to leave a message. You’re lucky to get a call back. We bought a 2021 Integra Escalade Super C in February 2021. A year and 3 months later still have warranty issues not fixed after taking it in 3 times. Floor was torn up for a year and finally had to get it fixed by another company. Still waiting to get our $300 reimbursement for that. This last time they had it for two months and finally fixed two vents. Door is still not fixed and trim moulding isn’t either. They don’t do what they say and always have an excuse for not doing their job. This is our 5th RV but our first from La Mesa RV Albuquerque and I would not recommend them. I would avoid them at all costs, you’ll be glad you did! Buyer beware, you’ve be warned. More

Horrible communication. I recently sold an RV. While having it listed on RVTrader, LA Mesa reached out. After a ton of runaround, the buyer seemed to have lost my number I recently sold an RV. While having it listed on RVTrader, LA Mesa reached out. After a ton of runaround, the buyer seemed to have lost my number and email address. I was promised 'an offer is coming tomorrow'more than once. This dame process happened 2 more times with 2 other buyers. Clearly this isn't just 1 buyer, but a company culture. If you don't want to buy my RV. That's fine. But please don't string me along with multiple buyers who won't respond. Kelly, Chase, and John... 3 terrible buyers in the RV community. More

Just terrible stay away. Service is none existing. One whole year of back and forth of time, miles and gas to find a loose battery post wire to repair my generator. Thor Service is none existing. One whole year of back and forth of time, miles and gas to find a loose battery post wire to repair my generator. Thor shipped two not one two rear view cameras for my coach. LaMesa claims they never received. Thor has tracking info and delivery confirmation. They lie. With no regard. Beware beware. You will regret it. Go elsewhere. Check reviews. Plus I believe they are racist company. More

When purchasing a vehicle from this dealership be very very very thorough on your pre-delivery inspection and don’t take their word for anything because it’s not worth anything if there are any flaws leav very very thorough on your pre-delivery inspection and don’t take their word for anything because it’s not worth anything if there are any flaws leave the vehicle walk away have them fix it because once you’ve taken your vehicle the service department is horrible one year later still trying to get the PDI cleaned up. Won’t be buying my next vehicle from them More

If you have masochistic tendencies or you’re inclined towards self-harm or loathing, then La Mesa RV is the dealership for you! If not, don’t walk, RUN as far and as fast as you can from this customer towards self-harm or loathing, then La Mesa RV is the dealership for you! If not, don’t walk, RUN as far and as fast as you can from this customer torture chamber of horrors. Think of the absolute worst customer service experience you’ve ever had in your entire life. Multiply that by any figure with lots of zeros and you’re still setting the bar too high for this place. At La Mesa RV, you’re not a customer, you’re not even a human being, you are $$ and that is IT. Nothing more, nothing less. And boy do they let you know it at every opportunity once that ink is dry. This forum is forcing at least 1 star, but I would subtract stars if it allowed. I would provide specifics, but my new purchase from this dealership was SO BAD, there's not enough space here to tell my horror story. You wouldn't believe it if I did. IT WAS THAT BAD. More

Have been sitting at La Mesa RV for 4 hours and still not done with our trailer hitch. If you want your day wasted go to LA Mesa RV in Phoenix, Az done with our trailer hitch. If you want your day wasted go to LA Mesa RV in Phoenix, Az More

After dealing with Don King, it is obvious they are a bunch of bottom feeding opportunists. Offered me $58,000 for a motorhome worth at least $80K. DO NOT trust La Mesa RV Center. They and especially D bunch of bottom feeding opportunists. Offered me $58,000 for a motorhome worth at least $80K. DO NOT trust La Mesa RV Center. They and especially Don King (35 year employee) are DISHONEST! More

DO NOT TRUST THEM! Dishonest company, incompetent, dealing with Jay Castro. Do not trust them with your vehicle! Caused $20,000 in damages to our vehicle and offered $4,000. ZERO Starts. dealing with Jay Castro. Do not trust them with your vehicle! Caused $20,000 in damages to our vehicle and offered $4,000. ZERO Starts. More

WE HAVE BEEN WAITING MONTHS FOR YOU TO REPLACE THE DEFECTIVE AXLE ON THE NEW HEARTLAND CAMPER YOU SOLD US! LITERALLY MONTHS...THE ENTIRE SUMMER! AND NOW, AFTER WE HAUL IT ONCE AGAIN 120 MILES ROUND DEFECTIVE AXLE ON THE NEW HEARTLAND CAMPER YOU SOLD US! LITERALLY MONTHS...THE ENTIRE SUMMER! AND NOW, AFTER WE HAUL IT ONCE AGAIN 120 MILES ROUND TRIP FROM SANTA FE TO ALBUQUERQUE, YOU ORDERED THE WRONG AXEL!!! YOU CALLED US AND SAID TO BRING IT DOWN, YOU SAID YOU WERE READY TO REPAIR IT, AND YOU ORDERED THE WRONG ONE!!!???? YOUR SERVICE DEPARTMENT, YOUR COMPANY IS BEYOND IMPCOMPENTANT. THERE IS NO LISTENING, NO ACCURACY, NOTHING EVEN CLOSE TO PRIDE IN YOUR WORK. YOU HAVE RUINED OUR CAMPING EXPERIENCE AND GIVEN US NOTHING BUT EXCUSES OVER AND OVER. More