LaBelle Ford

First strike in January 2026: technicians failed to adhere to my Ford service contract. To wit; the manufacturer manual indicates the engine air filter is to be replaced at 30K miles. They did not repl adhere to my Ford service contract. To wit; the manufacturer manual indicates the engine air filter is to be replaced at 30K miles. They did not replace my filter, despite the fact that I specifically mentioned the contractual obligation to the service advisor. I had to drive to a local auto parts store after the parts guy put the filter on their account and I then just replaced it myself. Now…second strike and an even greater display of incompetent service “technicians.” A/C blowing hot air on a 2023 vehicle with 34K miles. Labelle Ford had the vehicle for FOUR HOURS and were incapable of repairing the vehicle. I had to call them after three hours for a status update because they didn’t have the courtesy to provide an update. As I sat at a local VFW waiting for my car, the bartender and a group of five patrons all warned me about the incompetence of this dealership. So, the reputation of this dealership apparently is well known in LaBelle FL. I went to pick up the vehicle and not one reasonable explanation of a possible reason for the failure nor an approximate timeline on how long to repair from service advisor Jason Robles. He just basically said “we can’t fix it unless we keep it for an extended time period, take it somewhere else.” I had to call the Ford Corporation and get assistance finding another dealer and I now cannot get my vehicle even looked at for another week at a dealership 30 miles away in Fort Myers. So, bottom line: STAY AWAY FROM THIS SERVICE DEPT. Seems all they can do is oil changes and tire rotations, no better than Jiffy Lube. Plus, no loaner vehicles? I say again: STAY AWAY FROM THIS SERVICE DEPT!!! More

This dealership is full of liars that refuse to deliver on their promises. After selling two trucks out from under us after having a credit pre-approval we purchased a truck elsewhere. Labelle Ford offer on their promises. After selling two trucks out from under us after having a credit pre-approval we purchased a truck elsewhere. Labelle Ford offered to broker a lemon law buyback that Ford agreed to. We expressed interest in buying a new truck the same day we dropped off the lemon. They sold two trucks out from under us that we were told "were on hold for us". After Labelle Ford realized we purchased a brand new truck elsewhere they refused to return the lemon law paperwork back to Ford Corporate as a retaliatory measure. They also refused to cancel the GAP policy we purchased from them forcing us to deal directly with the GAP company. Ford Corporate had to reissue the closing paperwork and overnight it directly to us to finalize this lemon law buyback since the dealership lied about losing the paperwork. This was supposed to be done by Labelle. By far after owning Fords for over 30 years this dealership is the worst we have ever dealt with. Labelle Ford will never see us again. Be warned they are not ethical and lie to you if they even pick up your phone call. More

Yanel and everyone was wonderful and made the car-buying experience a positive one!! The car was in excellent condition, every effort was made to meet our needs, everyone was patient and explanations were experience a positive one!! The car was in excellent condition, every effort was made to meet our needs, everyone was patient and explanations were clear and thorough. Thank you all at Plattner Ford for my car, which I love. More

To put it simply, they are the classic "bait and switch" dealer. They list one price on the Internet, then tack on thousands of hidden fees for such items as "paint protection", "LoJack theft protection", " dealer. They list one price on the Internet, then tack on thousands of hidden fees for such items as "paint protection", "LoJack theft protection", "refurbishment fees", "Dealer prep, the list goes on and on. Drove 4 hours round trip to buy a used car priced at 11400, price on offer sheet when at dealership was 17700! WTH?! Joke of a salesman said "we aren't CarMax, we are here to make a profit" and "you do understand a lot of people just pay what we ask, no questions asked"! You admit that you are committing dishonest practices and brag about it?! Salesman literally chased me to my vehicle begging for me to just "negotiate" with him. Guess what, my time is more valuable than yours, I am not going to waste it when you start with bad faith, bogus charges. Sad I made the mistake that a small town place might be honest. If you do make the poor choice to deal with them, get your offer in writing before you get there, otherwise be prepared for the Bait & Switch! Read the many horrible reviews explaining the same behavior on all manner of cars. They should be embarrassed and ashamed, as should Ford for allowing them to operate under their name. GO ELSEWHERE! More

I had an excellent experience in buying a car from Labelle Ford. My sales person Denise was a great help and showed me all the options on the vehicle and was very knowledgeable and it is because of he Labelle Ford. My sales person Denise was a great help and showed me all the options on the vehicle and was very knowledgeable and it is because of her that I bought the bronco from them. More

Looked at numerous models and Representative Rob Sager was patient throughout while my Wife and I looked through the inventory in the rain. While we did not purchase it was due to our schedule and we will was patient throughout while my Wife and I looked through the inventory in the rain. While we did not purchase it was due to our schedule and we will definitely be returning in the next couple of weeks to purchase from Rob and LaBelle Ford as we were made to feel comfortable and not pushed into making a decision. ion the spot Bob James More

DO NOT DO BUSINESS WITH PLATTNER FORD OF LABELLE! They’ll take your money and show nothing for it!! Story time, so May of 2024 I was looking to order a new Ranger Raptor. I saw that LaBelle Ford They’ll take your money and show nothing for it!! Story time, so May of 2024 I was looking to order a new Ranger Raptor. I saw that LaBelle Ford (Plattner) had 1 allotment for an order so I decided to bring my business there. We agreed on the specs on the truck and a sale and I gave them my $500.00 deposit to have it ordered. The Salesmen told me it would take about 8 months to have built. The 8 months comes around and I hear nothing from them so I call Stephen the sales manager to check on it, he knows nothing so if it but says he’ll call back with an update. Again I hear nothing from them no call backs but life gets busy. Finally 12 months goes by and it’s May 2025, surely it must be finished or close to being finished by now it’s 4 months past the expected time frame. I call and talk to Stephen the sales manager again, he proceeds to tell me that they use a middle man” to take the orders and have them sent to Ford to be built but guess what, they NEVER SENT THE BUILD INTO FORD!!!!!! So LaBelle Ford took MY MONEY in good will to have a truck built that I waited a year for and was NEVER even ordered. On top of that Stephen said it should take 7-10 business days to get my money back. It’s now July and the new sale manager Jason Katz has done NOTHING to get my money back to me and can’t even reply to an email. PITIFUL! I’ve made a complaint with Ford corporate, buyer please do not do business with this dealership they operate with bad business practices and business ethics. More

Bought a new Escape which is nice, but dealership is not! ! Had problems with canceling extended warranty that took over six weeks to resolve. Was not offered Ford credit or Ford extended warranty?? Stupidl ! Had problems with canceling extended warranty that took over six weeks to resolve. Was not offered Ford credit or Ford extended warranty?? Stupidly accepted their advice that Chase bank and Fidelity Warranty Services were good alternatives. Refinanced at our credit union (took a year off our payments and saved thousands in interest). Buying a car there was a very bad deal for us. Wish we had looked at their ratings and gone to a Ford dealer that cares about their customers and products. Their manager, Jason stopped returning my phone calls. I am in complete agreement with the Yelp comment "Run!, don't walk away from this dealership"!! Worst car buying experience of our lives. More

Service department made my daughters car ten times worse than when she took it to them. than when she took it to them. More

Great team. Jason and Chris are the most honest and trustworthy people. Keep up the good work. Dealerships are normally a headache and makes car buying regrettab Jason and Chris are the most honest and trustworthy people. Keep up the good work. Dealerships are normally a headache and makes car buying regrettable. If you’re in a looking for a vehicle check these guys out. You won’t be disappointed. More