LaFontaine Buick GMC of Ann Arbor

Went to get vehicle fixed for coolant overflow pan leaking which then the engine needed flushed. The part was on back order, took close to 3 weeks for the part to come in. ($50)They would not even e leaking which then the engine needed flushed. The part was on back order, took close to 3 weeks for the part to come in. ($50)They would not even entertain the idea of giving me a rental car. They said it would cost 7,000 flat out the door. I have an extended warranty and they refused to pay because said that was an outrageous price to pay for that service and tops they would pay 2,000. I was even going to turn my car into them when fixed and get a newer one. I’ve called numbers shops talked to a handful of mechanics and EVERYONE said that’s a 1,000/1,500 $ job tops. They were trying to overcharge the insurance carrier. Needless to say I had it towed to a different mechanic, they are working to get it done now. My husband and I have bought several vehicles from this location over the years. NEVER AGAIN and I will NOT be back to do a trade in. I am a teacher so my entire “Summer Recharge Time” was ruined I had no vehicle all summer. I am thinking about calling their corporate customer service number to let them know the situation. I am NOT a “Karen” and usually never complain, this situation has gotten me so upset because I am sure they get away with this price gouging from venerable people. Makes me sick. Will NEVER go back!!!!!!!!! More

Everyone was very professional but very genuine . The salesperson and financial advisor each answered all my questions. Each person was willing to help make my time easy to a new lease. The salesperson and financial advisor each answered all my questions. Each person was willing to help make my time easy to a new lease. More

We were investigating a new vehicle to lease and ended up rolling over our lease early. Our sales rep went the extra mile to help us resolve all the early termination issues. rolling over our lease early. Our sales rep went the extra mile to help us resolve all the early termination issues. More

Colin was great to work with & was able to get me in the price range I needed & was able to get all the GMC incentives that were available to me. price range I needed & was able to get all the GMC incentives that were available to me. More

Colin was incredible to deal with. He made the process so easy and seamless. I would recommend to all my family members and friends. He made the process so easy and seamless. I would recommend to all my family members and friends. More

Lafontaine Buick Gmc has the best staff in the business. Sales and service have been amazing. Sales and service have been amazing. More

Conrad was great help when it came to purchasing my new vehicle and would come to again for another purchase vehicle and would come to again for another purchase More

Staff are friendly, courteous, professional, and knowledgeable. They got us in quickly and fixed our issue. A special shout out to Dave Yanko for facilitating our service! knowledgeable. They got us in quickly and fixed our issue. A special shout out to Dave Yanko for facilitating our service! More

dealership has a very good service dept with nice helpful service writers. dave was very helpful service writers. dave was very helpful More

I scheduled a 18K oil change and tire rotation but had one of my kids drop off the car. The buick service agent talked my daughter into getting fuel injector services and an alignment which I had not aut one of my kids drop off the car. The buick service agent talked my daughter into getting fuel injector services and an alignment which I had not authorized nor requested at time of scheduling. When I was called, I was able to cancel the alignment- It is important that service reps contact the car owner prior to adding additional items since I would not have authorized the fuel injector service. More