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LaFontaine Cadillac Buick GMC
Highland, MI
929 Reviews
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August 21, 2015
Service department has damaged my vehicle three times now. For the third time now Lafontaine Highland's service department has damaged my vehicle. Granted, two times they did fix it free of charge. However, For the third time now Lafontaine Highland's service department has damaged my vehicle. Granted, two times they did fix it free of charge. However, it took complaints to the Service Department despite obvious technician damage. The first time, they broke the driver's seat side trim. They replaced it. The second time, they broke the passenger side mirror. It was returned to us completely bent in the wrong direction and the motor leads were severed. Again, they replaced it. The third time, they discovered a loose tie rod on the driver's side during an oil change and replaced it. Great that they checked and found the issue. However, less than 24 hours later we started developing an intermittent "Service ABS System" error on the dashboard information center. The service code pointed us to the ABS sensor on the side the tie rod was replaced. We called in and described the issue and the correlation to time of the repair and the side the issue occurred. They scheduled a "inspection" for Friday, August 21st with the expectation that the dealership was going to fix the issue. To our surprise, they treated the visit for "inspection" as a "service" visit and promptly charged my wife with a diagnostic fee (which they dropped under protest). Promptly denied the responsibility. So I took it upon myself to inspect the area in question myself, in where I found that the bracket that held ABS sensor harness had been broken off and the ABS sensor harness was just dangling with bracket attached to it. The bracket has a couple witness marks where it appear to have been hit with a mallet or the tie rod itself. The service rep told me that the tech had placed the vehicle on a lift and removed the wheel. However, if this were true, the harness would been dangling right in front of his face. Not only that but the original tech didn't care that he broke the harness bracket. The harness appear to be shorted from the strain of dangling while driving. Not only did the service rep lie to me over the phone, my wife was frazzled to tears as he treated her quite rudely. Apparently, the service tech attached the OBD2 tool and left it at that. Poor service all around. More
by AD1982
Employees Worked With
Travis Richardson
Helpful August 21, 2015
Awesome! Ruth Anne Baker was amazing to work with in leasing my Cadillac. I would highly recommend her and the LaFontaine team to everyone. What an awesome e Ruth Anne Baker was amazing to work with in leasing my Cadillac. I would highly recommend her and the LaFontaine team to everyone. What an awesome experience!!! More
by Vicfromtroy
Employees Worked With
Ruth Baker
August 18, 2015
Excellent Repair Service Jay S. was our service adviser and he took care of everything immediately, no muss, or fuss, no waiting, no wondering, no need to call him. Could not Jay S. was our service adviser and he took care of everything immediately, no muss, or fuss, no waiting, no wondering, no need to call him. Could not be more satisfied with our service. We live a good distance from the service/dealership but without question will return again and again. Frank the mechanic has worked on our vehicles for years before transferring to this dealership, now we have a great service rep. as well. Thanks to all of you!!! More
by judyw988
Employees Worked With
Jay S.: Service Advisor & Frank: Mechanic
August 17, 2015
Service reception was prompt and efficient. Taylor wrote me up and answered my questions relative to a recall on my ATS. Work was completed on time and my c reception was prompt and efficient. Taylor wrote me up and answered my questions relative to a recall on my ATS. Work was completed on time and my car was washed and ready for me when promised. More
by Jules
Employees Worked With
Taylor Bradley
August 16, 2015
A service visit for maintenance on my 2013 Cadillac I would recommend this dealership because I have always had an excellent experience any time that I have taken my vehicle in for service. Even if the I would recommend this dealership because I have always had an excellent experience any time that I have taken my vehicle in for service. Even if there is an unexpected delay, they assistance service manager always makes sure that I am taken care of and completely satisfied. I could use a dealership that is much closer to my home, but I will continue to use Lafontaine because of their excellent service both in new car sales and service visits. More
by pbishop
Employees Worked With
Henri Kenneweg, Richard Langmaid
August 15, 2015
Car maintenance and purchase of new car Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again Took car in for oil change. They did a good job and in a short period of time. Talked to my sales rep Kelli and ended up buying a new car. She again went above and beyond helping me. She has the interest in her customer. Highly satisfied. More
by Jo
Employees Worked With
Kelli Morland, Kevin Bright
August 15, 2015
Good Service. Had previously scheduled appointment for service. Received a very cordial welcome from service rep. Was given a time frame to expect completion and w Had previously scheduled appointment for service. Received a very cordial welcome from service rep. Was given a time frame to expect completion and was very accurate in this promise. Will return for further service. More
by kermit1935
Employees Worked With
Taylor Bradley
August 15, 2015
Great Service Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise Victoria Barnewold was a great service advisor. My vehicle was at the dealership longer then expected and Victoria arranged a loaner from Enterprise. Everything worked out perfectly. Also was able to use some dealership coupons which brought my price down. More
by Diane3900
Employees Worked With
Victoria Akey
August 14, 2015
Awesome Mike Kessel was amazing to work with in leasing my Verano. I would highly recommend him and LaFontaine to everyone. Great experience and a very smoo Mike Kessel was amazing to work with in leasing my Verano. I would highly recommend him and LaFontaine to everyone. Great experience and a very smooth transaction. We also enjoyed working with David Koss as well. Both these men were very friendly and personable. We felt very comfortable and at ease with the whole process. There was no high pressure which was refreshing. More
by randyb
Employees Worked With
Mike Kessler, David Koss
August 14, 2015
oil change got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey got there early for an oil change they took me right in and was out in no time. love this dealership have bought 2 cars from harvey More
by aseastman123
Employees Worked With
Harvey Hortick, Victoria Akey
