LaFontaine Cadillac Buick GMC
Highland, MI
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I was completely satisfied with everyone involved with our transaction and the process. I would highly recommend all of the individuals that were associated with the transaction this week and look forward our transaction and the process. I would highly recommend all of the individuals that were associated with the transaction this week and look forward to taking delivery of the other new vehicle that we currently have on order with these two absolutely wonderful young ladies, De'anna Parks-Bloom and Katie Shefferly. More
This is the second car I have purchsed at LaFontaine in the past six months, a new Buick Lacrosse and now a pre-owned Cadillac. Bob Anderson was my salesman for both. I have been completely satisfied with the past six months, a new Buick Lacrosse and now a pre-owned Cadillac. Bob Anderson was my salesman for both. I have been completely satisfied with the entire experience. LaFontaine is not just a car dealership; it is a group of friendly, professional people who are sincerely interested in me and my wants and go out of their way to see that I get it. I drive over 30 miles to go to LaFontaine rather than a closer dealer because of the overall experinece and exceptional purchases I can maike with their help. Bob Anderson did everything I asked and more. I am sure all of the other sales people are just as professional as they are friendly but, in my opinion, Bob leads the pack. Teresa handles the bookwork in a very efficient, professional and friendly way. LaFontaine is one of these "We'll leave the light on for ya" places. Makes you just want to stop in and say hello. Thanks Bob and LaFontaine. More
JASON BAUMAN, THE SALESMAN WHO SOLD ME A USED CAR FOR MY 16 YO DAUGHTER WHO HAD JUST TOTALED HER FIRST CAR, WAS SUPERB. HE CAREFULLY LISTENED TO WHAT I WANTED AND FOUND ME EXACTLY WHAT I WAS LOOKING FOR. NO 16 YO DAUGHTER WHO HAD JUST TOTALED HER FIRST CAR, WAS SUPERB. HE CAREFULLY LISTENED TO WHAT I WANTED AND FOUND ME EXACTLY WHAT I WAS LOOKING FOR. NO, HE ACTUALLY FOUND ME SOMETHING BETTER THAN I EXPECTED. HE WAS FRIENDLY, COURTEOUS AND KNOWLEGABLE. I WHOLE-HEARTED RECOMMEND THIS DEALER, AND JASON IN PARTICULAR, WITHOUT RESERVATION. THE NEXT TIME I NEED A NEW VEHICLE, HE WILL BE THE FIRST AND LAST PERSON I SEEK OUT.YOU CANNOT GO WRONG HERE. More
LaFontaine went above and beyond to find us the vehicle we needed with the financing we could afford. John and Brian were amazingly focused on customer service and made the auto buying experience the best we needed with the financing we could afford. John and Brian were amazingly focused on customer service and made the auto buying experience the best I have ever had. I applied on line for the auto loan prior to heading down to Highland after work. We arrived at 6:00 pm and by 9:00 we went home with our car. We had to head back only one time for a new key fob. Other dealers had use hanging out for financing options and rates for over 3 days, then could not come back with an acceptable rate. LaFontaine will have all of our business in the future. More
I JUST WANTED TO SAY THAT THE EXPERIENCE OF ACQUIRING THE 2011 BUICK LACROSSE WAS A MOST ENJOYABLE EXPERIENCE. WORKING WITH BEAU, HE MADE IT SO EASY BECAUSE MY HUSBAND WORKS OUT OF TOWN. "HE MADE AN OTHERWI 2011 BUICK LACROSSE WAS A MOST ENJOYABLE EXPERIENCE. WORKING WITH BEAU, HE MADE IT SO EASY BECAUSE MY HUSBAND WORKS OUT OF TOWN. "HE MADE AN OTHERWISE STRESSFUL SITUATION ALMOST PAINLESS" A QHOTE FROM MY HUSBAND. HE ALSO TOOK EXTRA TIME WITH ME TO MAKE IT AS EASY AS POSSIBLE TO LEARN ABOUT THE SMART CAR!!! ALSO HE HAD PAUL DO ALL OUR PAPERWORK AND PAUL HAD EVERY THING READY FOR ME WHEN I CAME IN TO JUST SIGN AND DRIVE (ALMOST. HE EXPLAINED EVERYTHING, IT DID HELP THAT PAUL ALSO JUST ACQUIRED A LACROSSE AND GAVE ME A TIP ON THE DOORS. THANKS FOR ALL YOUR HELP BEAU AND PAUL, I WOULD DEFINITELY RECOMMEND YOU TO OTHERS! SINCERELY, LAURIE MCMONAGLE More
Went to the dealer with the prospect of leasing a new Cadillac CTS. First noticed how clean and organized the dealership was, that is a positive in my book. Met with Mary Ann Audette, Sales Professional. Cadillac CTS. First noticed how clean and organized the dealership was, that is a positive in my book. Met with Mary Ann Audette, Sales Professional. She was very informative about the vehicle. She knew her stuff. She provided me with a vehicle to test drive, which I was very impressed with. Mary Ann went through all of the costs associated with this lease and answered all of my questions. Upon delivery of my new lease vehicle she went through all of the instructions on how to operate the vehicle. Mary Ann was a class act. Paul Jordan, Business Manager, walked me through the entire financial process and answered all of my questions. He was very courteous and knowledgeable. He explained all the options I had for financing this purchase so I could make the right decision for me. LaFontaine Cadillac has two fine people representing them. Thank You More
Both David Schlum and Tammy Moen provided some of the best customer service I have ever experienced. In the past I have purchased numerous vehicles from some of the German luxury brands and always recei best customer service I have ever experienced. In the past I have purchased numerous vehicles from some of the German luxury brands and always received EXCELLENT customer service. But I must personal attention I received from Dave and Tammy blew away everything I had experienced with the German luxury dealerships. Their attention to detail and professionalism are just a few of the reason I would recommend LaFontaine Buick to all of my family and friends. Do yourself a favor and make the drive to Highland you won't be disappointed. More
Everyone at the dealership is friendly. You are greeted with a smile. The whole building puts you at ease, They offer you coffee, etc, to put you at ease. Beth Cooper helped us tremendously. She has a ver with a smile. The whole building puts you at ease, They offer you coffee, etc, to put you at ease. Beth Cooper helped us tremendously. She has a very good personality, Mike worked with us on obtaining a monthly payment that we could live with, Taking care of all the paperwork He is also a person with whom you feel comfortable with, and can discuss finances with without feeling embarased. These two people as an asset to the LaFontaine dealership. Hope to make Beth our regular sales person. More
excellent customer service. these people care about their customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend customers who are more than customers to them. very friendly. I am at a loss for words as I am not used to being treated so well. I highly recommend them. They are my dealer and service provider for life. More
We where taken very good care of as soon as we entered the dealership. Plenty to do in dealership if you have to wait. Beautiful inside and very clean. We like the GMC cars. We downsized to an Acadia Den the dealership. Plenty to do in dealership if you have to wait. Beautiful inside and very clean. We like the GMC cars. We downsized to an Acadia Denali and just love it. It is also the greatest dealership for service. More