Beware this is NOT the service department of Shuman
Chrysler. As is the case in most instances of buyouts, change is proving to be POOR. This one is on me though as I gave the service department a sec
Chrysler. As is the case in most instances of buyouts, change is proving to be POOR. This one is on me though as I gave the service department a second chance.
My first experience was for my second free oil change I received when I purchased my vehicle but the service advisor, not sure if his name is Ryan or Andrew, was adamant that I had no such free oil change and was waiting for me to pay him. Thankfully, another advisor overheard all the confusion and advised the guy I was dealing with to look on another screen. Seems the advisor I was working with was inadequately trained. Problem solved but as I drove away, I checked my tire pressure and all the tires were low. I had paid for a tire rotation. You would think they would have checked the air pressure of all tires. I didn't go back because of the inconvenience and this was something I could take care of myself,
The second visit was again for an oil change and tire rotation. Now if you're familiar with the pricing there, you know they offer oil change packages at a great savings. I've bought the 4 oil change package, ($200), several times since it was offered to me as it is a tremendous deal. When I called to schedule this last oil change, I specifically asked if the deal was still available and the operator making the appointment assured me it was but also transferred me to the service department to confirm this. The service advisor I spoke to did also confirm the package was available. When I arrived at the dealership for my appointment, I told the same service advisor I dealt with at my first visit, (Ryan or Andrew-still unclear...), I wanted that package and he said no problem. We would take care of it when the oil change was completed, BAIT & SWITCH! Upon completion, vehicle washed up and ready, I was informed that the system was not offering that package any longer. Maybe he could see if sales knew anything about it but he doubted it. Then once again, another service advisor overheard and mentioned something about the system being down but he wasn't sure about pricing. So the only option I had was to pay the full amount for an oil change and tire rotation. He did say I could come back and try again next time. Are you kidding me? This level of service a third time? No thank you. But wait, there's more.
I've been taking my vehicles there for oil changes and tire rotations and the first thing I do when it's time for the new vehicle's first oil change, is to change out the oil from conventional to full synthetic. After the first time this is performed I've never had to give any other instructions or requests other than schedule an oil change. They have always looked up my vehicle history and taken care of what is needed. This time THERE WAS NO SUCH INQUIRY PERFORMED. When I got home and reviewed the service invoice further, my vehicle was switched back to conventional oil from full synthetic. Who would do that? What mechanic would allow that? Don't they have a system of checks and balances so this kind of error can be avoided? When I went back to discuss this with the service advisor I dealt with, the only option given was to come back the next day and they would change it back to full synthetic, at no cost to me. Gee, what a generous offer. Now I have to spend another hour of my time for them to correct their mistake and I'm saving a couple dollars for the better oil.
Hope you give this experience some thought as you schedule service for your vehicle here. There was never any second guessing the level of service from Shuman Chrysler. But again, this is NOT Shuman. After the oil correction is performed, I will not be returning to this service department and I live a mile away! Can't put a price on peace of mind for a job well done.