LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

I purchased a vehicle on January 27, 2023. They delivered my 2020 Nissan Armada in 01/31/2023 with a promise that i would receive all my signed paperwork in a day or two. Today is the 33rd day They delivered my 2020 Nissan Armada in 01/31/2023 with a promise that i would receive all my signed paperwork in a day or two. Today is the 33rd day of the purchasing process and I do not have any of the necessary signed documents and NO ISPPECTION REPORT THEY SOLE ME ON 80+ POINT INSPECTION AND NO SAFETY INSPECTION. THEY ALSO CHARGED ITEMS TO MY LEASE TURN IN AFTER IT WAS SIGNED OFF BY ME ON 01/31/2023. IT HAS BEEN 2 WEEKS SINCE I RECEIVED ANY COMMUNICATION, TEXT, VOICE, EMAIL OR SNAIL MAIL. I have purchased more than 50 new vehicles in teh past 40 years but this the first this is the first used vehicle since 1970. I am 80 years old and I assume they think they are cute and I will not do anything about this. I was distracted during the purchase event on 01/27/2023 to answer a call from a Brother Marine who served in Vietnam era with me. They were pulling the wool over my eyes. He died tragically within minutes of the call. I Minister and help several dozen Veterans and others who need help. I see CARMA HEADING TOWARD LAFONTAINE OF WALLED LAKE. I am an expert in forensics and I smell Nefarious activity which I believe will surface. This is the most disorganized, chaotic and dishonest car dealer I have ever had the unfortunate experience with. May God have Mercy on the salesman, sales manager and clueless/corrupt general manager. Only a person that is deaf, dumb, blind and stupir would run an operation like this unless they are profiting from the chaos. It sickens me to even thing of this outfit! Sincere regards, Robert C Simpson, PhD, DSc More

Jessica and Rob worked with me to find a vehicle and helped me through the purchase process. Both are professional, friendly and really wanted to earn my business. I will send customer their way. I appr helped me through the purchase process. Both are professional, friendly and really wanted to earn my business. I will send customer their way. I appreciate the customer service and recommend customers visit this dealership. More

John xia amazing person he helped me twice to get my two cars I recommend this dealer at walled lake to everyone cars I recommend this dealer at walled lake to everyone More

Tier one experience and I recommend anyone looking for an awesome used car salesperson to contact Mr. Dennis. During these difficult times seeking customer satisfaction and quality services has declined du awesome used car salesperson to contact Mr. Dennis. During these difficult times seeking customer satisfaction and quality services has declined due to the pandemic. However W. Dennis assured me I would be satisfied with my Grand Cherokee earlier this year. After visiting 4 other dealerships I was discouraged, but Mr. Dennis was spot on. Reliable, thorough and compassionate about providing quality services to customers. He was very patient with me, as I shared I was disabled. I could not have asked for more. He was awesome & I recommend him to everyone in my community. More

I purchased two Jeep Wranglers. Will Dennis my sales person was so very helpful with my first purchase. That a month later I went back and bought my second one. Will continues to be Will Dennis my sales person was so very helpful with my first purchase. That a month later I went back and bought my second one. Will continues to be very helpful and supportive of his customers and vehicles that he sales. I recommend him to contact if you are looking for great service. More

Jessica Morgan was amazing to work with and she made the buying process easy. I love my truck and I highly recommend seeing her for your next vehicle. buying process easy. I love my truck and I highly recommend seeing her for your next vehicle. More

I had the best experience buying a car from Mark a couple of months ago. I recently crack my windshield and Mark assisted me getting using the warrenty. He also has helped me with the service needs of all my of months ago. I recently crack my windshield and Mark assisted me getting using the warrenty. He also has helped me with the service needs of all my vehicles. This is the place to go great service they really care. More

After one year with my Jeep Renegade I'm still really enjoying my new car!! Noah Spurlock knew exactly what I wanted and at a great value too. It was such a pleasure to work with a salesman so knowledgea enjoying my new car!! Noah Spurlock knew exactly what I wanted and at a great value too. It was such a pleasure to work with a salesman so knowledgeable about my car and he was just very positive, upbeat and a pleasure to work with. Thanks Noah, look forward to another deal when my lease is up. Nikii Spurlock More

Went there for engine problems and took them 1 week to fix. Next day the car wouldn’t start and I had to bring it back. Took them another week to fix something they miss placed. Three days later my car wo fix. Next day the car wouldn’t start and I had to bring it back. Took them another week to fix something they miss placed. Three days later my car wouldn’t start again. I had to get it towed again ( all at my expenses) and the car set in their parking lot for 2 WEEKS!!!! I called, left messages, contacted managers and NOBODY called back and when I reached them they had NO Clue on what was wrong with my car ( mind this was the 3rd time in a month that I had to bring it there). All I got was “ if you don’t like it, you can come and get your car and bring it somewhere else “, and I did!!!! I brought to another dealership who were more honest, prompt to help and didn’t lie!! Never again will bring my car here and you shouldn’t either! They will just scam you and mess with your car. More

Do not purchase your vehicle from this dealer. I purchased a brand new Jeep over a month ago and can no longer drive it because I do not have a license plate yet. The communication from both my I purchased a brand new Jeep over a month ago and can no longer drive it because I do not have a license plate yet. The communication from both my sales representative and the company management is terrible. Very unprofessional. I purchased my last vehicle from Southfield Chrysler and had no issues. This will be the last vehicle I ever purchase from LaFontaine. More