LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

I was referred to Nicole by my brother who has worked with her several times in the past. Nicole was knowledgeable, personable, patient and responsive and was able to come up with a lease that met my spe with her several times in the past. Nicole was knowledgeable, personable, patient and responsive and was able to come up with a lease that met my specific terms. More

Excellent customer service and communication. Was able to assist over the course of a few days using both phone calls, emails and the online chat service to discuss all details of the transaction. Provid to assist over the course of a few days using both phone calls, emails and the online chat service to discuss all details of the transaction. Provided a good accurate quote, and didn't resort to any of the cheesy car salesman tactics. More

I originally went to Shuman Chrysler Dodge Jeep Ram because they participate in the Costco Car program. When I inquired about a Jeep Patriot Don Goforth, the salesman heading the Costco program, got ba because they participate in the Costco Car program. When I inquired about a Jeep Patriot Don Goforth, the salesman heading the Costco program, got back to me immediately and was more than helpful. We went over the pricing and the vehicle options and he was able to acquire the Jeep Patriot, with all of the options I wanted and none that I did not, in a matter of days. I did comparison shop, but although a dealer by my house was willing to come within $500 or $600 dollars of the price Don quoted me, it was his personality, demeanor, and helpfulness that helped me to decide to drive about 50 miles to Shuman to purchase my new Jeep. I can honestly state that if Don was not the salesperson I would not have went back to Shuman. When I went in to pick up the vehicle the finance person at Shuman's (whose name I cannot readily recall) was again more then helpful and answered all of my questions fully and honestly. So I highly recommend both Shuman Chrysler Dodge Jeep Ram and Don Goforth, and I would strongly suggest that if you are looking for a new vehicle to discuss the issue with Mr. Goforth; he is simply one of the best and honest salesperson I have ever met when buying a new car. He is both an exceptional salesperson and person. David C. More

Easily the best dealership experience I have ever had. Mike Yezak was friendly, never pushy, listened to my comments and was extremely diligent in getting everything in order. I especially appreciately Mike Yezak was friendly, never pushy, listened to my comments and was extremely diligent in getting everything in order. I especially appreciately the transparency with the numbers, i.e., various discounts, rebates, etc. The Shuman dealership itself should also be commended. Very relaxed atmoshpere, kid-friendly and nice folks from service to finance to sales. More

Dave was very friendly and helpful. Even to the point of running out and buying a DVD for us to test the entertainment center in the car we were looking at. When problems were found when they checked out th running out and buying a DVD for us to test the entertainment center in the car we were looking at. When problems were found when they checked out the car, the issues were promptly resolved, giving us much more confidence in the quality of our new car. Check out the next day went smoothly and quickly. More

Dave Stamm helped me find a car that I really liked. He always got back to me in a timely manner and followed up appropriately. He treated me with respect and worked out a deal that was right for me. I a always got back to me in a timely manner and followed up appropriately. He treated me with respect and worked out a deal that was right for me. I appreciate his help and I love my new car. Thanks Dave. More

I was very pleasantly surprised. When I walked into the showroom I was greated by a number of people. Joe Nicles was the salesman who helped me. He was kind, courteous, personable and not a high pressur showroom I was greated by a number of people. Joe Nicles was the salesman who helped me. He was kind, courteous, personable and not a high pressure"salesman". He answered all my questions, gave an opinion when I asked for it.....and explained everything. Once I decided to lease the car, he went out of his way to obtain the color I wanted. On the day I got the car, he gave me all kinds of instruction on all the fancy features. I also really liked the gentleman in the finance dept., I believe his name was Chris. Everyone was great. I would definitely recommend this dealer and the people I dealt with. More

We have been shopping for a good, clean & safe used vehicle for our daughter who recently graduated from the University. After a number of disappointing experiences with other dealerships in the area, vehicle for our daughter who recently graduated from the University. After a number of disappointing experiences with other dealerships in the area, we had the good fortune of finding a very good used vehicle at Shuman Chrysler Dodge Jeep Ram. In addition to good inventory and fair sales practices, we had the good fortune of becoming acquainted with Mr. Scott McHale. Mr. McHale is a professional, honest and ethical salesperson who is very customer-focused. He understood our expectations of putting our daughter into a good vehicle and respected our budget constraints. He is fair and easy to do business with. Scott is an asset to the dealership and represents the Shuman very well. Thank you Shuman Chrysler Dodge Jeep Ram and a special thank you to Mr. Scott McHale for making our challenge of placing our daughter into a good vehicle a much more pleasant experience. Steve Smith More

I found a Ram truck on-line that I really liked. I called the dealership and was connected to Dave. We talked about the Ram and he invited me to come look at it. I was very impressed with his knowledge of th the dealership and was connected to Dave. We talked about the Ram and he invited me to come look at it. I was very impressed with his knowledge of the truck. We went for a test drive and talked some more about the truck. Dave was not pushy or pressuring, he talked about the truck and allowed me to make a decision on my time. Once I decided to buy it, he walked me through the process and told me I can pick it up the following day. when I went to pick up the truck, Dave already had the plates and registration. He also had the truck detailed for me. This was a great experience and will go back to Dave if I need to make any purchases. I will refer all my friends and family to Dave also. He is a GREAT salesman that takes the time to understand what it is your looking for/need. More

Kevin was very helpful in getting me into a new lease. I had some credit issues and Kevin and the finance department worked hard to get me an affordable payment. I was informed that they are a non-commissi had some credit issues and Kevin and the finance department worked hard to get me an affordable payment. I was informed that they are a non-commission based dealership and, as a result, the experience was much better than my experiences in the past working with dealerships and I will definitely continue working with them in the future. More