LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

We decided that we wanted a Dodge Journey so we checked 3 dealers to see where we felt the best. Since we had a Friends number we figured the price was the same everywhere so trade in value and salesmanship dealers to see where we felt the best. Since we had a Friends number we figured the price was the same everywhere so trade in value and salesmanship were key factors. James Cunningham was knowledgeable and polite and friendly and we were very comfortable with him. He returned calls promptly and did what he said he would do. Also the dealership had a well equipped demo that we liked alot and the selection for these vehicles was getting scarce and James gave us what was essentially the employee price and we were very happy with the whole process. More

I deal personally with Steve Ulivi and the parts department usually at least once a month and he never has any issues helping me out with obtaining parts, getting quotes, part numbers, application d department usually at least once a month and he never has any issues helping me out with obtaining parts, getting quotes, part numbers, application data, etc, etc. He really goes above and beyond to help me out and it's a real treat to deal with someone like that. I'd definitely recommend Shuman and their talented parts and service department for any needs you might have. More

The sales person was knowledgeable and did not push. He was an excellent listener and tried to work with me on getting the right vehicle with the right price. He may sure I received all the rebates and inc was an excellent listener and tried to work with me on getting the right vehicle with the right price. He may sure I received all the rebates and incentives and I verified that through the internet. I went with my cousin when he bought a car and I came back to Jeremy when I needed one because he left a lasting impression. When I come in for service and go into the showroom, he is always busy and I see him close a deal every time. I have worked with the service team over the years and they make sure everything is taken care of to my satisfaction. More

Mr. McCoy listened (Carefully) to what I wanted,... rather than talking about what he wanted to sell. Very distinct difference that allowed Shuman make the sale versus the competition! rather than talking about what he wanted to sell. Very distinct difference that allowed Shuman make the sale versus the competition! More

Wanted a Chrysler 200 since I first saw them. Tried to work with multiple dealerships, but was not impressed. Drove two hours to Shumans and I am so glad I did. The customer service was outstanding. I can work with multiple dealerships, but was not impressed. Drove two hours to Shumans and I am so glad I did. The customer service was outstanding. I can't say enough good things about Jeremy. I am very picky and he found me the exact car I wanted, right down to every option. I honestly didn't think it was possible. He even took the time after the sale to show me how to use the navigation and even setup my phone with u-connect for me! The actual dealership is very clean and modern. Everyone was friendly and greeted me with a smile. I highly recommend Shumans to everyone, and I will for sure be back in a few years when it is time for another new car. I only wish I wasn't so far away so I could visit the service department for my regular maintenance! More

Amazing Customer service, James Cunningham is the best salesman very friendly very helpful by far the best dealership iv dealt with this year! thank you so much for everything esp to james Cunningham! salesman very friendly very helpful by far the best dealership iv dealt with this year! thank you so much for everything esp to james Cunningham! More

I really don't know where to start. The service at this dealership is impeccable. I called several dealerships, and Jeremy was the only person who was consistent and he had the best price. This dealership dealership is impeccable. I called several dealerships, and Jeremy was the only person who was consistent and he had the best price. This dealership is a far drive for me, but it was worth it. Jeremy got me the exact vehicle I wanted (which was a good distance away). During the process, I called him several times and he was always quick to respond and he reamined professional the entire time. I was a first time buyer and he made the process very easy. This dealership does not play games or engage in gimmicks for your business. All of the workers were professional and I will definitely be back when I purchase my next vehicle. I have found my go-to-saleman and dealership. More

I have now leased 4 cars from Jeremy and he is the man. My wife and I couldn't ask for a better salesman. He was not the pushy type of sales guy who is trying to move the car the dealership wants to get r My wife and I couldn't ask for a better salesman. He was not the pushy type of sales guy who is trying to move the car the dealership wants to get rid of. He listened to what we wanted and went from there. Always made sure that it was what we wanted and that it was the right deal for us. I highly recommend going to Shuman Dodge Chyrsler Jeep for your new vehicle and see Jeremy, you will not be disappointed. More

Ordered an aftermarket rooftop carrier. It was available in 12 hours of the order. Dealer rep (Steve) called as promised and I was able to pick it up less than 24 hours after ordering it. Pick-up was smoo in 12 hours of the order. Dealer rep (Steve) called as promised and I was able to pick it up less than 24 hours after ordering it. Pick-up was smooth and quick. Part installed easily and I am happy with how it looks and my overall experience................. More

I was in the market for a new truck and called Shuman to see what they had in stock. I spoke with Bryan McCoy who was excellent on the phone, and decided to visit their dealership. The dealership is extreme see what they had in stock. I spoke with Bryan McCoy who was excellent on the phone, and decided to visit their dealership. The dealership is extremely clean and modern. Bryan was extremely helpful and a pleasure to deal with. I ended up purchasing a new Ram 1500 that same day. The purchasing processes was very smooth and easy. There was no unwanted pressure from anyone to purchase anything more than what I was looking for. I was very happy with the pricing and financing on the vehicle, and the process was very quick and painless. Before I knew it my new truck was cleaned and waiting for delivery. Normally shopping for a new vehicle is stressful task which most people do not enjoy going through. I personally have never had a more pleasant buying experience than I did at Shuman. I would definitely recommend their dealership to anyone looking to purchase a vehicle. More