LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Beware this is NOT the service department of Shuman Chrysler. As is the case in most instances of buyouts, change is proving to be POOR. This one is on me though as I gave the service department a sec Chrysler. As is the case in most instances of buyouts, change is proving to be POOR. This one is on me though as I gave the service department a second chance. My first experience was for my second free oil change I received when I purchased my vehicle but the service advisor, not sure if his name is Ryan or Andrew, was adamant that I had no such free oil change and was waiting for me to pay him. Thankfully, another advisor overheard all the confusion and advised the guy I was dealing with to look on another screen. Seems the advisor I was working with was inadequately trained. Problem solved but as I drove away, I checked my tire pressure and all the tires were low. I had paid for a tire rotation. You would think they would have checked the air pressure of all tires. I didn't go back because of the inconvenience and this was something I could take care of myself, The second visit was again for an oil change and tire rotation. Now if you're familiar with the pricing there, you know they offer oil change packages at a great savings. I've bought the 4 oil change package, ($200), several times since it was offered to me as it is a tremendous deal. When I called to schedule this last oil change, I specifically asked if the deal was still available and the operator making the appointment assured me it was but also transferred me to the service department to confirm this. The service advisor I spoke to did also confirm the package was available. When I arrived at the dealership for my appointment, I told the same service advisor I dealt with at my first visit, (Ryan or Andrew-still unclear...), I wanted that package and he said no problem. We would take care of it when the oil change was completed, BAIT & SWITCH! Upon completion, vehicle washed up and ready, I was informed that the system was not offering that package any longer. Maybe he could see if sales knew anything about it but he doubted it. Then once again, another service advisor overheard and mentioned something about the system being down but he wasn't sure about pricing. So the only option I had was to pay the full amount for an oil change and tire rotation. He did say I could come back and try again next time. Are you kidding me? This level of service a third time? No thank you. But wait, there's more. I've been taking my vehicles there for oil changes and tire rotations and the first thing I do when it's time for the new vehicle's first oil change, is to change out the oil from conventional to full synthetic. After the first time this is performed I've never had to give any other instructions or requests other than schedule an oil change. They have always looked up my vehicle history and taken care of what is needed. This time THERE WAS NO SUCH INQUIRY PERFORMED. When I got home and reviewed the service invoice further, my vehicle was switched back to conventional oil from full synthetic. Who would do that? What mechanic would allow that? Don't they have a system of checks and balances so this kind of error can be avoided? When I went back to discuss this with the service advisor I dealt with, the only option given was to come back the next day and they would change it back to full synthetic, at no cost to me. Gee, what a generous offer. Now I have to spend another hour of my time for them to correct their mistake and I'm saving a couple dollars for the better oil. Hope you give this experience some thought as you schedule service for your vehicle here. There was never any second guessing the level of service from Shuman Chrysler. But again, this is NOT Shuman. After the oil correction is performed, I will not be returning to this service department and I live a mile away! Can't put a price on peace of mind for a job well done. More

I leased my Grand Cherokee from Tony S.He was very I leased my Grand Cherokee from Tony S. He was very knowledgeable and helpful during this transaction and didn’t mind me calling him with questions a I leased my Grand Cherokee from Tony S. He was very knowledgeable and helpful during this transaction and didn’t mind me calling him with questions about my new car no matter how silly they seemed. More

The only thing they did great was live up to every stereotypical slimy used car sales lot. Dishonest through the whole process. Not transparent about the product or the financials. Unwilling to negoti stereotypical slimy used car sales lot. Dishonest through the whole process. Not transparent about the product or the financials. Unwilling to negotiate on vehicle price unless I financed with them. Pressured and rushed to sign on a vehicle. Failed to meet my prequalified interest rate as promised. Viewed the vehicle in the dark (6 PM in MI) so did not realize how dirty the cabin was. Promised to have it detailed and fix minor issues with blinker we noticed and we could pick the vehicle up in 24 hours. 7 days later I still did not have the vehicle. It was only after I told them I was no longer interested did they make something happen. The vehicle ended up being filthy in the daylight-there was even items left from the previous owner and the blinker was never repaired. Can not contact them after you sign the papers to get any updates. I would not recommend this dealership at all. More

BUYERS BEWARE. Car was misrepresented. I shipped a vehicle that was in “perfect condition.” Everything was supposed to be working. I received the vehicle and there is rust in four locations on the b vehicle that was in “perfect condition.” Everything was supposed to be working. I received the vehicle and there is rust in four locations on the body, the engine components have a high amount of corrosion, and the air conditioner is not working. The salesman responded, “I can’t say I checked that.” We are disappointed in the purchase. Then I contacted them a month later (time it took to send me the title) and requested the dealership help in getting the title lien released. The former loan was not released on the title. They would not assist me. I had to contact the bank of the former owner which took several hours. Do no buy from this dealer unless you are local and can verify everything yourself. It took a month to get the extra set of keys to the vehicle after a comedy of errors. Dishonesty and lack of customer service are acceptable to LaFontaine. More

WOW! This dealership is THE BEST of all. We have dealt with LaFONTAINE Highland, & Fenton, Traverse City Jeep, Brighton Jeep & the former Rose Jeep, over the past 26 years. By far, Walled Lk far surpasses with LaFONTAINE Highland, & Fenton, Traverse City Jeep, Brighton Jeep & the former Rose Jeep, over the past 26 years. By far, Walled Lk far surpasses them in Sales & Service! Stanley helped us with our recent trade-in & we’re happily driving our Grand Cherokee, our 12th Jeep since 1995!! Stan began working on our trade at 9:30 am & stayed with us for the entire day, until we finally drove home in our Grand Cherokee at 5:45 pm. Stan even helped us transfer our personal belongings from our Cherokee to I the new Grand C.!! John, Sales Mgr, assisted in the negotiation process. John was MORE than accommodating. His sole purpose was to please us & it was genuine! That’s not the case in most dealerships. Sharon, leasing asso, was the friendliest employee we have ever met. She chatted with us during our visit, which ended with hugs at the day’s end. Truly a sincere person! When shopping for a Chrysler/Jeep vehicle DON’T waste your valuable time anywhere else. Go directly to Jeep WALLED LAKE. Ask for STANLEY RIDA. You will not be disappointed. Loyal Jeep owners, Pam & John R. Milford MI More

In this crazy used car market, we were so happy with LaFontaine in Walled Lake. We called before we drove and flagged a couple cars with Lindsay. She was ready with keys when we rushed in and we signed LaFontaine in Walled Lake. We called before we drove and flagged a couple cars with Lindsay. She was ready with keys when we rushed in and we signed an hour later. She was patient and thorough with the purchase and with the sale of our other car. We highly recommend Lindsay and LaFontaine in Walled Lake! More

Had available vehicles and Matt Gatteri was an outstanding salesman. The customer service by the salesman and financial manager was excellent. outstanding salesman. The customer service by the salesman and financial manager was excellent. More

Dishonest and shady. The discounts and deals they promise during verbal negotiations will disappear when you get the final paperwork. When you ask what happened they get loud and aggressive. Incredibly shady during verbal negotiations will disappear when you get the final paperwork. When you ask what happened they get loud and aggressive. Incredibly shady, I'll never buy from them again. Avoid this steal-ership. No integrity. Then they demanded that I leave and threw me out of the facility. Very aggressive and loud, nasty bullies. Totally unprofessional. Worst dealership I have ever been to. More

This is the most awful, awful dealership I have ever gone to. Imagine buying a used car at a dealership, what was absolutely FILTHY, stains on seats, 100% filth in truck. I asked why so terrible and they s to. Imagine buying a used car at a dealership, what was absolutely FILTHY, stains on seats, 100% filth in truck. I asked why so terrible and they said they clean them up after the sale. REALLY ?? I was stuck as we came in from out of town, and had to buy as we had a rental car we needed to turn back in. The truck had 3 tires low and I asked them to check the ait, and no one had a clue on how to check the air in the tires,, I mean REALLY, we are at a Car Dealership and you cant put air in the tires and figure out why the low air tire sensor is on ????? We had a GREAT Sales guy, but the support he had was gross, uneducated on used cars and condescending in how they spoke to us. This facade that we are a family business and get the family deal and all that is crap.. Everyone should be ashamed of themselves...terrible experience. More