LaFontaine Ford of Birch Run

Dealership was super clean Matt was a great salesman to deal with call service manager twice didn’t get back once I was not impressed deal with call service manager twice didn’t get back once I was not impressed More

LaFontaine service personnel are very capable and skilled but also friendly and personable. They kept us informed of status. but also friendly and personable. They kept us informed of status. More

The staff were very friendly, helpful, and knowledgeable. Made buying a used car very easy Made buying a used car very easy More

Very friendly, answered all our questions. Made our purchase and trade in easy! Our second purchase from this dealer! Made our purchase and trade in easy! Our second purchase from this dealer! More

Great service team. Went in for a recall and ended up with some minor service issues that were taken care of promptly. Went in for a recall and ended up with some minor service issues that were taken care of promptly. More

Easy to work with and repairs completed soundly. City of Saginaw is pleased to do continued work. City of Saginaw is pleased to do continued work. More

We have had numerous experiences with LaFontaine in Birch Run since I purchased our 2020 Ford Escape and each time they have been professional. We recently had some repairs done and the completed well and wi Run since I purchased our 2020 Ford Escape and each time they have been professional. We recently had some repairs done and the completed well and within a timely manner. They were also had great communication when discussing the terms of our extended warranty. I will continue to be a Ford customer due to the continued care and professionalism they we receive at LaFontaine Ford of Birch Run. More

Clean dealership, with great sales staff! Steve Goff is a great, personable salesman who knows his business. The vehicle we were looking for was out of state, but they had no qualms about Steve Goff is a great, personable salesman who knows his business. The vehicle we were looking for was out of state, but they had no qualms about transporting it to this location. The purchasing experience was smooth and easy. Thank you Steve Goff and Brett Bassett for such a great experience! More

Everything was fine until after I finalized the purchase and signed the contract. I bought the car during the day and drove it that night and one of the front lights didn't work. I called my sales man and h and signed the contract. I bought the car during the day and drove it that night and one of the front lights didn't work. I called my sales man and he told me it wasn't covered under the warranty that I had bought, it was a wearable item! I was also purchased a second key and it took over 3 weeks and 13 phone calls to the sales man, the finance manager, and the location manager before it was scheduled (done 3 days past the first scheduled day). More

Unbelievably rude service department. I literally felt like I was attacked. Two of the men in the service department stood up and we're yelling at me! Unbelievable! I just bought a $55,00 I literally felt like I was attacked. Two of the men in the service department stood up and we're yelling at me! Unbelievable! I just bought a $55,000 vehicle from them and just took it in for simple service. They asked for credit card for payment and I told them all I had was a Visa card. When I told them that I don't have credit I only have debit I will have to take my car somewhere else they started getting rude and confrontational with me. It escalated where they both stood up and were in my face yelling at me. I'm a very mild mannered person. I don't know why they got so angry and we're yelling at me. All I do know is I will never ever buy a vehicle from them again! More