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LaFontaine Ford of Birch Run
Birch Run, MI
52 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 52 reviews
November 06, 2023
Very personal and honest and upfront about everything. I had been turned away by everyone I had been to. This was my last hope and my dream came a reality thanks to Ed Laponsie and Laura Laponsie. They I had been turned away by everyone I had been to. This was my last hope and my dream came a reality thanks to Ed Laponsie and Laura Laponsie. They worked nonstop to find me the perfect car and get me the absolute best deal. I am a single mom with a daughter who has multiple disabilities. I am traveling back and forth to Ann Arbor to U of M for her care and my car was falling apart my ex husband left me. It was unsafe and no heat. I work full time and then a second job as well and just need someone to believe in me and have faith and help me get a safe and reliable car that will allow me to get my daughter back and for to her medical appointments and me back and forth to work. I prayed and so blessed with such and amazing team that made my dream come true. Thank you Laura and Ed for everything I have so many happy tears and so thankful for everything. More
by moosemomma2021
Employees Worked With
Laura and Ed
Helpful October 21, 2023
I went in needing an upgrade and I was greeted by a kind and professional salesperson. They helped me thru the entire process without being pushy and overselling. I left with a beautiful certified pre-owned and professional salesperson. They helped me thru the entire process without being pushy and overselling. I left with a beautiful certified pre-owned vehicle. More
by peepbelle
Employees Worked With
Renee Thelen
September 25, 2023
Josh and Brett are the dream team. They are professional and personable. They took the time to listen to what I was looking for. And made me feel comfortable They are professional and personable. They took the time to listen to what I was looking for. And made me feel comfortable More
by Naturegirl213
Employees Worked With
Josh Jean
September 22, 2023
Communication from the service department was poor. They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to fi They quoted me $1500 in repairs, which I approved, and did not fix the problem for which I brought in the car. It took another 5 weeks for them to finally fix the problem, and they failed to communicate with me unless I reached out to them. They did provide a free rental after the first repairs did not fix the problem, but the lack of communication makes me want to never return. More
by muppets1
Employees Worked With
John
September 13, 2023
Excellent dealer, provided vehicle choice, customer service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I service, explanation of financing, financing, delivery of vehicle, and understanding of options, warranty and service. Entire process was the best I have received in years. Other dealers in Flint and Grand Blanc should learn from this dealer. More
by wferris2003
Employees Worked With
Matt Dickinson, Stephen Thomas
September 06, 2023
Would nor have even given 1 star but website will not let me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it bac me give negative stars. Worst experience ever. Needed tires and an alignment. Took more than a week and vehicle still not done. When I did get it back, not everything had been completed. Will never take anything there and definitely would not recommend anyone take anything there. More
by puckhead001
Employees Worked With
Service department
August 31, 2023
Mr. Eddie, Will and Laura was great!!!! Thank you again for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of b for your hard work. It shows your team really care about the customers. Thank you again for you patience,kind words. And guidance to a direction of better self. Your team worked for days to get me the best deal you could and it was greatly appreciated. A lot of things was hard to hear but thank you for the transparency and positive influence. Miss Laura was amazing! That lady is the goat and She showed up 4th quarter ready! Lol Her welcoming spirit and ability to assist is a office bonus. I will be following the steps told to me and look forward to working with your team again. Thank you!! More
by weston_candace
Employees Worked With
Eddie, Will and Laura
August 22, 2023
Fantastic service experience from start to finish. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on. Jessica was a great service advisor. Chris and Ernie handled parts very well. Will be bringing all of my vehicles here from now on. More
by zzednik30
Employees Worked With
Jessica, Chris, Ernie
July 28, 2023
Did a great job with recall work and when the inspect the truck they found a leak in the front seal and replaced it right there instead of having us bring it back. truck they found a leak in the front seal and replaced it right there instead of having us bring it back. More
by spoiled248
Employees Worked With
Donald service writer
July 26, 2023
No response from the dealer when asked for their best price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model price out the door on a vehicle that I was interested in buying. They (like many other dealers) were asking a higher price for a Used van (2021 model) that was above the MSRP for a new 2023 vehicle. So frustrating... too many games. More
by ohiostatebob
Employees Worked With
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