LaFontaine Ford of Lansing

James was great! He worked with me over several days to ensure that I got approved and to make sure the Jeep was ready for me. 10/10 love my car as well. He worked with me over several days to ensure that I got approved and to make sure the Jeep was ready for me. 10/10 love my car as well. More

I will not be returning to this dealer. A new underhood noise cropped up right after receiving the car back following a transmission rebuild. Recorded and submitted a video of the noise, A new underhood noise cropped up right after receiving the car back following a transmission rebuild. Recorded and submitted a video of the noise, submitted written instructions about how to exactly reproduce the noise, and the tech claimed he could not hear it, but then backpedaled and said it’s just the glove box rattling. This took over a week and they didn’t really put time into it until we were comped a rental for the trouble. After that they pushed our car out of the shop as quickly as possible. Since they couldn’t find the noise, or so they said, they did an inspection and falsely claimed that we needed a new set of rear shocks. I had just installed a brand new pair of rear shocks. The “leaking” that they noted was actually just lanolin based rustproofing. I asked for photo proof of the leak, which they would not provide . So not only would they not identify an issue related to our recent repair, but they falsified the need for further repairs. As a side note, when we picked up the car we emptied the glove box for the ride home and the noise was absolutely still there, coming from behind the firewall. If I could give negative stars I would. More

Wonderful service, kept me up to date on the status of my vehicle repair every step of the way. The pick up and drop off service it's very helpful when it's a company truck and most people work remotely. vehicle repair every step of the way. The pick up and drop off service it's very helpful when it's a company truck and most people work remotely. More

The service department was rude and blamed me for making the appointment at the incorrect facility for my motorhome when in fact the dealership made the appointment and confirmed the location, date, and tim the appointment at the incorrect facility for my motorhome when in fact the dealership made the appointment and confirmed the location, date, and time after reaching out to me for the warranty repair. The person who stated he was the manager in charge of the facility (I doubt he was), would not provide me his credentials or business card, mocked me for my age (told me I looked one step away from death), mocked my physical disability (told me I deserved it), and started harassing my wife who was sitting in her car and had not said anything or engaged with any personnel. He was walking around with one hand in his jeans pocket and the other holding some energy drink coffee. He followed me out to my vehicle continuously running his smart mouth. He threatened to call the police in which I told him he should. If this is the service this dealership offers I would recommend going to somewhere else. More

I really enjoyed the at home car service I received. The technician was helpful and answered all my questions. The technician was helpful and answered all my questions. More

Sales team treated me excellent. Fair negotiation. Vehicle was ready when promised. I'd definitely use them again. Fair negotiation. Vehicle was ready when promised. I'd definitely use them again. More

I came in for routine maintenance and a minor concern. Everything was taken care of in a timely manner. I will definitely be back! Everything was taken care of in a timely manner. I will definitely be back! More

very helpful, and amazing people thank you so much i love my truck you guys rock my truck you guys rock More

Never had a bad experience when when looking for a new or used vehicle sales people are professional. used vehicle sales people are professional. More