LaFontaine Ford of Lansing

Absolutely Great Service I have read some negative reviews and my experience was the opposite. I have historically been very disappointed with the Lincoln/Ford dealer service I have read some negative reviews and my experience was the opposite. I have historically been very disappointed with the Lincoln/Ford dealer service departments in the greater Lansing area. I took our Lincoln, which was not purchased at La Fontaine, in for service. Some was warranty work and some was out of pocket for me (for maintenance items). I found the staff, including Andrew Burgett, to be attentive, helpful, and always courteous. I was kept updated on the progress of my vehicle and the bill was detailed and fair. I am generally a very picky customer, but could find no flaws in the work performed or the condition of my vehicle when it was returned to me. I also had a very specific technical question about my AWD PTU (Power Transfer Unit). I decided to just try to reach the service manager, Keith Slaught, directly. I called the main line at the dealership and asked for Keith, expecting to get voice mail or redirected to a service adviser. To my surprise and delight, Keith answered the phone (this would be unheard of at the other dealerships I had dealt with before LaFontaine). Keith spent, literally, 20 minutes of the phone with me answering my questions, explaining the component, and making recommendations to me. I never felt rushed by him and he never pressured me to perform unnecessary service. I would recommend the LaFontaine service department to my family and friends, which is a testament to my confidence in their work, honesty, and customer service. I would not let some of the negative reviews here dissuade you from trying LaFontaine. There is usually much more to the story than presented. Nobody likes paying for repairs. And, if you are not knowledgeable with respect to car care, it can be scary and you can feel taken advantage of, even if that is not really the case. LaFontaine has earned a customer in me through their exemplary service. I would recommend that if you are reading this and are looking for a reliable and fair Ford service department, that you simply visit the LaFontaine service department and speak with the service manager before passing judgment based on some online negative reviews. I am confident that LaFontaine will win your trust if given the opportunity! More

Sam Darish Sam goes above and beyond to make sure his customers are happy. He delivered my 2014 Escape right to my door all the way from Lansing at 9:00 p.m. and Sam goes above and beyond to make sure his customers are happy. He delivered my 2014 Escape right to my door all the way from Lansing at 9:00 p.m. and I live downriver. I couldn't be happier with the service I've received. He made every sacrifice to accommodate my busy schedule. More

Professional and courteous Sam Darish was professional and courteous. This was our first lease vehicle and he answered all of our questions and we felt no pressure of a sale. He Sam Darish was professional and courteous. This was our first lease vehicle and he answered all of our questions and we felt no pressure of a sale. He also entertained our kids while they were melting down during the typically long signing process. More

***Need a Car? Look No Further *** My wife's family, my wife and I have been getting our vehicles from Lafontaine Ford for a few years now. We keep coming back because their customer s My wife's family, my wife and I have been getting our vehicles from Lafontaine Ford for a few years now. We keep coming back because their customer service is unparalleled, they always have the best prices and they always get what we want if they don't have it. Don, Sam and Steve have really taken care of us over the years. We wouldn't think of going anywhere else! More

The Best Sam is the best in the market! I never went to the dealership once and he came to the home with our new Flex and everything was flawless!! Sam is the best in the market! I never went to the dealership once and he came to the home with our new Flex and everything was flawless!! More