LaFontaine Lincoln of Grand Rapids

Staff seeks the ultimate in customer satisfaction.I e-mailed my sales rep late Friday evening about a small issue and had a response early Saturday morning. e-mailed my sales rep late Friday evening about a small issue and had a response early Saturday morning. More

The service department is terrible. Not what you’d expect from a luxury car dealer. I brought my car in for 60k mile service, and some modem issues, and they gave me my car back with no 60k service done, jus from a luxury car dealer. I brought my car in for 60k mile service, and some modem issues, and they gave me my car back with no 60k service done, just a simple oil change—but with no multi-point inspection, no tire rotation, and for twice as much as every other oil change I’ve got from them before. They didn’t even look at the modem. They give Lincoln a bad name, I’m going to have to find a new place to bring my car and pay someone else for the services they didn’t want to give me I guess. More

I didn’t feel any pressure to purchase. Pat and Cory made an offer and I counter offered to make a win- win deal for both of us. Vehicle 🚗 needed a few minor repairs and they were done in a agreement an offer and I counter offered to make a win- win deal for both of us. Vehicle 🚗 needed a few minor repairs and they were done in a agreement More

Michael was very attentive to our thoughts and needs. He is the reason we chose Pfeiffer and would choose Michael again. This is our second MKZ. We enjoy the car and its amenities and would get another b is the reason we chose Pfeiffer and would choose Michael again. This is our second MKZ. We enjoy the car and its amenities and would get another but to no avail. Lincoln is not going to make it any longer. More

Easy to work with, thorough. Everyone we dealt with treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of thos treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of those happen smoothly without interrupting our busy family schedule. More

In October of 2011 I purchased a Lincoln MKX off the used lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and a trade in. I purchased the MKX for 3K less than anywhere else advertised in town and way less than bluebook retail, out the door. I have also since serviced my Lincoln at Pfeiffer. There service department is phenomenal. They are quick, friendly, courteous, and thorough. I have since had my wife start taking her car their. I highly recommend this dealer for both car buying and service. Jeremy More

Purchased an MKZ back in March and have regretted my decision every day, actually every single time I put the car in reverse. The one single requirement I had in a car, that I said over and over, was I decision every day, actually every single time I put the car in reverse. The one single requirement I had in a car, that I said over and over, was I need Bluetooth. I was assured it was equipped. jokes on me. after a few miles down the road the tranny downshifts harshly and slams around 25mph. the reverse sensors hold a constant beep for no good reason too. I let dealership know immediately and they pull me aside and say they will pay my deductible to get tranny fixed if I wait for about a month. that way the warranty I purchased will cover the job. not the dealership. tech scanned the reverse sensors and said they are working properly. lie. so I bring it back to check sensors again. same response. I then buy a k & n air filter so I can take care of my vehicle. the filter it came with was black. I mean BLACK. I then look at all of my fluids. brake fluid is extremely low. coolant is very low. power steering fluid doesn't even register in the reservoir. I bring the car in to the dealership and the techs have gone home. a service clerk blows me off until I get upset about my fluids. call pfieffer, they will say they do a 80 something point check on all vehicles. lie. black air filter. c'mon. so the service clerk proceeds to over fill every single reservoir and pours fluids all over my engine compartment. when I state that you shouldn't overfill fluids he says "its obvious there is a leak so it will just leak out". angry, I get into my car, put it in reverse and with nothing behind me my reverse sensors hold a constant beep. the service clerk asks what that noise is and I give him the business about those sensors. so, I bring the car in AGAIN and my fluid levels are corrected and they scan the sensors again, "two sensors are malfunctioning" they say. price tag, $472 !! im pissed at this point. the sales guy says they can unhook the sensors so they wont beep. I say "F it, im so sick of dealing with you!" now, everytime I put my car in reverse, the car beeps at me and puts a check reverse sensor msg on my dash and I have to push reset to make it go away. every. time. WHEN I APPROACH THE SALES DEPARTMENT THEY PASS ME AROUND WITH NOONE ACTUALLY TAKING RESPONSBILITIY OR EVEN SAYING SORRY!!!!! SERVICE GUYS TREAT ME POORLY AND SAY THINGS LIKE "MAYBE THATS JUST THE BEAST", WHEN REFERRING TO MY CONSTANT STRUGGLES AND LACK OF TRUST WITH THIS SERVICE DEPARTMENT. I BOUGHT FROM A DEALERSHIP BECAUSE I WANTED TO TRUST THE PURCHASE I MADE BUT ALL I HAVE GOTTEN WAS GRIEF. DO NOT BUY FROM THEM OR YOU WILL BE SORRY!!!!!!!! More

I had visited the dealership a couple of weeks prior to Saturday. I had spoke with Mike Mccoy both visits. On 11/30/13 I went to look and test drive MKZ. I again spoke with Mike. He was very knowledgable Saturday. I had spoke with Mike Mccoy both visits. On 11/30/13 I went to look and test drive MKZ. I again spoke with Mike. He was very knowledgable and easy to talk to. I never felt as if I was being "sold". I went in on a whim and they had the car I wanted at a fair price. So at 4:00 we started the financing process. It took until after 5. I was not made to feel uncomfortable about everyone staying late. Mr Pfeiffer also came to make sure that I was being cared for and was happy with my visit. I drove my new car home that day! :) Mike drove my "old" vehicle to my office on Monday so I could take my new car home!! The whole experience was top notch customer care from my very first encounter with the dealership!! I would not hesitate to return to Pfieffer to purchase another car in the future. I would recommend them without hesitation to friends and family!! L.Wood More