LaFontaine Subaru

Poor customer service When we arrived to take delivery of the Subaru Forester that we just purchased, we were disappointed to find the vehicle was waiting for us in the l When we arrived to take delivery of the Subaru Forester that we just purchased, we were disappointed to find the vehicle was waiting for us in the lot, dirty both inside and out. After discussing the issues with Adam Germain, he let us know that our salesperson Kathy Chapman would contact us when she returned to work so that we could get the issue taken care of. After a week of not hearing from Kathy we took the vehicle back up to Lafontaine Subaru and spoke with Kathy direct. She assured us once again that she would personally oversee the detailing of the car to make sure everything was perfect this time. The nest day we arrived to pick up our vehicle and found that they had failed to properly detail the car for a SECOND time . Kathy and Adam had already left for the day so another salesman took pictures of the dirt that was still under the rear mat as well as hair on the seats and and told us that he would inform Kathy the following day. Another week has gone by and we have yet to hear anything from Kathy regarding the issues. Overall, this was and continues to be a very disappointing car buying experience More

Service Excellent service. Jim Jelley, the service manager, did everything to accommodate me and I look forward to working with him in the future. The work I Excellent service. Jim Jelley, the service manager, did everything to accommodate me and I look forward to working with him in the future. The work I needed was completed to perfection! More

Exemplary My sales representative, Joe Pytel, was superlative in so many ways -- professional, knowledgeable, articulate, patient and kind. Every staff member I My sales representative, Joe Pytel, was superlative in so many ways -- professional, knowledgeable, articulate, patient and kind. Every staff member I encountered was friendly and helpful. As a first-time Subaru owner, I am loving my new 2017 Forester! I feel like I will be in proficient and caring hands when I return for future service. More

Greatly Exceeded Expectations! I went in to LaFontaine Subaru to meet with Service Advisor Jim Jelley a little before noon on a Monday. My Forrester hadn't been running quite right I went in to LaFontaine Subaru to meet with Service Advisor Jim Jelley a little before noon on a Monday. My Forrester hadn't been running quite right and there was an occasional smell of exhaust in the cabin. I suspected and feared an expensive repair related to the catalytic converter. I was particularly worried because in less than 2 weeks time I was to be travelling a long distance to pick up my son who was being discharged from the Marine Corps. Jim got the problem diagnosed, sent a driver off-site to pick up the necessary parts and had the exhaust problem as well as 2 safety recall repairs completed while I waited. I was ecstatically happily on my way home by 4 in the afternoon. The car runs perfectly now. And did I mention that Jim was able to warranty the work? It's love that makes a Subaru a Subaru, and it was Jim Jelley who made me love LaFontaine Subaru. Yay Jim. :) My most sincere thanks. More

Best service ever! The service department of LaFontaine Subaru has always been very good, but I have to say that it is now excellent. Courteous, knowledgeable, and go th The service department of LaFontaine Subaru has always been very good, but I have to say that it is now excellent. Courteous, knowledgeable, and go the extra mile. More

Excellent service dept Great service department, went over and above my expectations. Customer service is unbeatable. Thank you, thank you, thank you! Got my rear breaks r Great service department, went over and above my expectations. Customer service is unbeatable. Thank you, thank you, thank you! Got my rear breaks replaced, for a fair price and in a timely fashion More

Love my Subaru Outback. Nick was very professional and courteous and made our buying experience pleasant. He explained everything clearly and helped me learn the features o Nick was very professional and courteous and made our buying experience pleasant. He explained everything clearly and helped me learn the features of the car. More

Lease of a new Legacy Premium This place went out of their way to not only save me money, but to get me the car I would love. I will definately be telling my freinds of this place This place went out of their way to not only save me money, but to get me the car I would love. I will definately be telling my freinds of this place and the salesman who worked with me. More

great service! Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come t Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come to lafontaine Subaru in commerce because it's always worth it! More

Subaru service Very friendly staff, exceptionally clean service bay, nice waiting area with coffee and wi fi, great prices and coupons for service , great cars and p Very friendly staff, exceptionally clean service bay, nice waiting area with coffee and wi fi, great prices and coupons for service , great cars and prices More