LaFontaine Subaru

First new car in 30+ years " oops" MY first new car in over 30+ years . Lance Dillon was patient and informative about the Forester's rattle in dash and moisture in brake light assembl MY first new car in over 30+ years . Lance Dillon was patient and informative about the Forester's rattle in dash and moisture in brake light assembly. I made these problems known to him but didn't expect to have these two problems addressed when I was just coming in for my 6000/6 month oil change and possibly having mud flaps purchased and installed. Lance Dillon put forth much effort to provide high quality service. I do have a challenge with the dent on my vehicle's passenger front door that was not there when I turned my vehicle over to be serviced. Remember, this is my first new car in over 30+ years and wow!, a Subaru at that. I treat it with tender care and inspect it daily, that is how I discovered the dent after arriving home from the dealership. Some where along the service process, I believe the damage occurred. I learned from this incident that it is best to inspect the vehicle before leaving the service department so that damage, or any other problem, can be addressed, This situation should not reflect negatively on the professionalism and over all quality of service provided. The mud flaps were installed and look great, and the oil change completed correctly and cleanly. Margaret and Lance, the two people that I engaged with, were friendly and professional as well as all the other employees I could observe from the waiting room. The real test of service will come in regards to honoring the warranty in relation to the brake light assembly which has a broken seal permitting moisture to build up in the unit. The other concern is the repair of the door ding that I reported to Lance Dillon by phone and reported above. The car was returned to me with two additional miles which I assume were understandably used for identifying the dash board rattles, as well as, one tire missing a valve stem cap, while the other three were loosely screwed on with tire pressure inaccurate, I came into the dealership with all caps secured with proper tire pressure as prescribed in the car's manual and placard on the driver's side door post. The tires are a sensitive issue with me since I found 45 lbs. of pressure, a cold reading, on the front passenger side of my new car after being assured that the car was prepped before delivery, and yet not one tire had proper inflation by wide margins. I am thankful that a blown or damaged tire did not occur during those very hot summer days. I may have expected to much, another lesson learned. I think that I have made an effort to be a loyal customer with the intent of being so through out the time I own the car leading up to my next vehicle purchase. My purchases of product and services thus far have demonstrated such. Now I ask that the dealership be the same by repairing the ding on the door, which I did not have coming into the dealership service area as indicated earlier, or some agreed upon compensation, as well as, replacing the brake light assembly of the new Forester I purchased six months ago. So I have mixed feelings up to this point. My hope is I can have a favorable, positive outcome that I can share in the very near future regarding " The Family Deal" I received at Lafontaine Subaru. Deal More

Appreciation I greatly appreciate the car wash. This is a very appreciable service one can get from a car dealer. We go everywhere with our Subaru, and as you know I greatly appreciate the car wash. This is a very appreciable service one can get from a car dealer. We go everywhere with our Subaru, and as you know, we collect mad all over. Thank you for the cleanup. More

Kevin Rules! My purchase had its own unique set of challenges. Kevin was very tolerant, patient, and empathetic. I would not hesitate to recommend Kevin to any f My purchase had its own unique set of challenges. Kevin was very tolerant, patient, and empathetic. I would not hesitate to recommend Kevin to any friends or family that are in the market for a Subaru! More

Not Friendly I dropped the idea of buying a car after visiting this dealership.. There are lots of other places which gives you a good customer experience and bett I dropped the idea of buying a car after visiting this dealership.. There are lots of other places which gives you a good customer experience and better sales team More

Thank you. I appreciated their flexibility on that date. Original schedule was to pick up car at 12:00 but I needed car at 10:00. I requested him to expedite. Th I appreciated their flexibility on that date. Original schedule was to pick up car at 12:00 but I needed car at 10:00. I requested him to expedite. They used available resource and before 10:00 called me " Hey already done ! I could make business trip to OH. Thanks again. More

Oil change & new tires I am newer to this area so have only dealt with this dealership a few times but each time they have been friendly and very helpful. I am newer to this area so have only dealt with this dealership a few times but each time they have been friendly and very helpful. More

Recommended service to assure trouble free driving We checked with Subaru national and were assured that the service was strongly recommended. After checking with a number of dealerships, we chose La F We checked with Subaru national and were assured that the service was strongly recommended. After checking with a number of dealerships, we chose La Fontaine, as, the price for the service was much better. The service staff were very courteous and helpful. More

Painless Never have I felt more comfortable with car salesman or a dealership. Truly an amazing experience. "What they all should strive to emulate". Outstandi Never have I felt more comfortable with car salesman or a dealership. Truly an amazing experience. "What they all should strive to emulate". Outstanding!!! Thanks lafontain Subaru. More

Easy Maintenace Brought it in for scheduled routine maintenance and a recall. Was checked in right away and was on my way out in about a half an hour. Amazing and fri Brought it in for scheduled routine maintenance and a recall. Was checked in right away and was on my way out in about a half an hour. Amazing and friendly service! More

They care The attention to detail and customer service is off the charts. The service department is unique because they don't pressure you into anything and giv The attention to detail and customer service is off the charts. The service department is unique because they don't pressure you into anything and give you the best deal possible. More