LaFontaine Subaru

New to Subaru but Nicholas Ostoin was professional, thorough, and patiently explained the many features we were unfamiliar with. Alex invited us back to cover more of the features in a follow-up appoin thorough, and patiently explained the many features we were unfamiliar with. Alex invited us back to cover more of the features in a follow-up appointment. We will definitely recommend LaFontaine to anyone we know looking for a new car. More

WORST DEALERSHIP I HAVE EVER BEEN. NO KNOWLEDGE OF THE CARS. Not happy at all NO KNOWLEDGE OF THE CARS. Not happy at all More

fairly decent experience. took a few visits as they really low balled me on trade in. Make sure you have another offer before going in. They will really try to stick it to took a few visits as they really low balled me on trade in. Make sure you have another offer before going in. They will really try to stick it to you otherwise. More

Very poor customer service. Even their Manager is poor at customer service. They called me twice after agreeing to the price and finalized negotiations but when came in to pick Even their Manager is poor at customer service. They called me twice after agreeing to the price and finalized negotiations but when came in to pick up the car, they said sold out. Very Unethical, bad customer service oriented business. Stay away doing business with them More

Poor experience, had. Forester we were interested in but they added an overpriced aftermarket package onto the price that was basically charging again for options that wer Forester we were interested in but they added an overpriced aftermarket package onto the price that was basically charging again for options that were already included in the sticker price. It added 2k to the price of the vehicle. When challenged on it they basically said “tough, these cars are in demand and someone else will pay it”. So I found one better equipped and way cheaper somewhere else. Then a month later they send me a credit rejection letter saying I did not qualify after they had already approved me and had the deal done until I found a better deal. Shady business practices all around. Way better dealerships around to work with than these guys. Very shortsighted to ram unwanted extra charges down people’s throats during a short supply time. Update: yesterday I received a notice that LaFontaine rejected my credit application from a month ago during this process. Strange that I was approved and ready to come pick up a vehicle at the time and now a month later you decided to push through a credit rejection to affect my credit rating, which is excellent and would never be rejected by any other dealer, have never had an issue (score right around 800). Shows a lack of integrity. Will be reporting this to Subaru corporate. Very petty. More