LaFontaine Subaru

I thought it could not get worse than Dunning Subaru service. Congratulations your are much worse. Will not be back. Will not consider purchasing a Subaru again due to poor service department. service. Congratulations your are much worse. Will not be back. Will not consider purchasing a Subaru again due to poor service department. More

I do not recommend shopping at LaFontaine but if you do, don’t let the Family Deal fool you. And use their Meet or Beat Price Guarantee (you’ll need it) because their price out the door was $1200 and $1800 don’t let the Family Deal fool you. And use their Meet or Beat Price Guarantee (you’ll need it) because their price out the door was $1200 and $1800 dollars MORE than 2 of their competitors. Unfortunately the best they would do for me was the Family Deal.(their family benefited, not me). The 2 competitors out the door prices came in after I signed the deal so the management dept. said there was nothing they would do to help me. The sales dept wanted to upsell and the financial dept. assured me I was getting the best deal possible. I was hesitant to sign but did so because I needed the vehicle right away and was assured the deal was the best I could get. It was not. More

Do not trust salesman ( Nick) to honor the deal you make. We added the extended warranty on the deal. My mistake was trusting Nick to transfer our agreed vehicle price to the paperwork. After a few weeks, I We added the extended warranty on the deal. My mistake was trusting Nick to transfer our agreed vehicle price to the paperwork. After a few weeks, I broke down the numbers and discovered they added back around $700 to our agreed price. I contacted Nick. He wouldn’t return my call. I finally talk to the sales manager (John) who denied making the deal. My mistake was trusting a car salesman and not double checking what I signed. I’ll never make that mistake again and I’ll never buy a car at Lafontaine again. More

Top of the line customer service.I have leased and Top of the line customer service. I have leased and purchased many vehicles. BMW's, Porsche's, Jeep's and many more dealer experiences. I have nev Top of the line customer service. I have leased and purchased many vehicles. BMW's, Porsche's, Jeep's and many more dealer experiences. I have never had such a smooth , convenient and professional auto lease transaction. Lana made it so easy ,she was the best. She brought the vehicle to my office and picked up my lease end-vehicle. I highly recommend this great customer service. No more inconveniences. Thank you. More

Terrible experience If I could give this dealership a negative rating I would , the worst buying experience I've ever had . I can not speak to the service end of this dea If I could give this dealership a negative rating I would , the worst buying experience I've ever had . I can not speak to the service end of this dealership , the sales side is terrible , they'll lie , they'll misrepresent the vehicles they're selling to you and even price and advertise a car with a different trim package than the package that comes with the vehicle ( I received an LE that was advertised as an SE) and paid accordingly. I will just say make sure that everything is as stated , just because they tell you something , if it's not in writing don't trust them , this is just my personal experience with this dealer and I want to save as many people as I can the same disappointment that I'm feeling. More

CarDAMAGED@WARRANTYREPAIR 3 weeks waiting for repair part (due to their careless repair) to arrive...no return calls tells me this is a dealer to avoid at all costs. Warranty 3 weeks waiting for repair part (due to their careless repair) to arrive...no return calls tells me this is a dealer to avoid at all costs. Warranty repair due to careless repair, attention to detail MISSING ... mechanics damaged my NEW CAR due to CARELESS REPAIR. This is a dealer that only wants to sell cars does NOT excel in REPAIR or general maintenance unless it benefits their bottom line. AVOID AT ALL COSTS. THIS is a nightmare after being a very happy Toyota and Honda owner for many years. Love my Subaru NOT NOT NOT this repair facility. More

Subaru A-Team! Extending a huge "thank you" to the LaFontaine Crew for ensuring that my car-buying experience was as pleasant as possible! A special shout out to Joe Extending a huge "thank you" to the LaFontaine Crew for ensuring that my car-buying experience was as pleasant as possible! A special shout out to Joe, Adam, and Alex for their guidance, patience, thoroughness, and overall great sense of humor. Joe did a wonderful job in explaining the product and purchase/lease options that fit my needs best. Joe also did a fabulous job in reaching out (professionally and often) to alert me of new updates/options. Adam was a star in reviewing the financial aspects of the lease process. He was thorough and explained everything in a way that made complete sense to me. While I am still learning about how much the vehicle has to offer, Alex kept me up-to-date on the basics and offered me resources to learn more. Overall, great experience! Thank you all for making me feel like a part of the family! More

Lives up to the old used car salesman sterotype I had done all my research and was ready to buy a 2015 Subaru Forrester. I went on line to search for this year and model within 50 miles of my home I had done all my research and was ready to buy a 2015 Subaru Forrester. I went on line to search for this year and model within 50 miles of my home and found what I was looking for at La Fontaine. The price was good at $17,350. So I called before I made the long drive in the snow to confirm the price and that the car was still available. Talked to Jason, who confirmed the price and availability. So I drove out and took the car for a test drive and decided to purchase the car. Much to my surprise Mr. Fox, the manager informed that the actual price for the car was $19,000. He also informed me that their prices on their web site are automatically generated by the system so they might not be correct, as if this were some good excuse for misleading customers. Mr Fox and La Fontaine refused to stand behind their stated and verified over the phone price. I guess that is their standard operation procedure. I will for sure, never go back to any La Fountaine dealership.. More

Awesome Experience! Everything was great! We had a few minor problems that are being worked on right now. We did get a loaner. Our side molding that was added on after th Everything was great! We had a few minor problems that are being worked on right now. We did get a loaner. Our side molding that was added on after the paint sealant was not a good idea. The one piece of side molding flew off and the other one was loose. The new molding is being installed today but the finish had to be roughed off at first. There were a few stains on the fabric but those are being cleaned up today. Everything else went smoothly especially the financing of the car and the rest of the paperwork. Things sure have changed since the last time that we bought a car 9 years ago. The 0% finance charge was a big incentive! I wish that the dealership had classes on how to use the car. I will learn as I go. My salesman said to come back if there are any questions. I really love my Subaru! Hopefully, I will have it for many years to come. Thank you! P.S.- We picked up our car last night and everything is perfect! Thank you Justin Bartley and Jason Fox for taking care of us and making us a totally happy customer. We will be back to purchase another car in the near future. Our son just bought a 2018 Subaru WRX and he loves that as well. He is the one that talked us into buying a Subaru. More

Lease This was my first experience with the dealership. Joe in sales was great to deal with and everyone was helpful and accommodating. A nice and easy ex This was my first experience with the dealership. Joe in sales was great to deal with and everyone was helpful and accommodating. A nice and easy experience/purchase! More