LaFontaine Subaru

Great deal & great service I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Ou I got fast and efficient service. The buying experience, was sluggish, but that’s the fault of the finance companies. I left with a fully loaded 17 Outback 2.5L Limited w/ Eyesight (formerly a dealer loaner). Certified Used, around 6,000 miles, with the original warranty and an extended warranty at half the normal cost, plus gap. With the sizeable discount on the Outback, it nullified the negative equity in my 13 Chevy. Working with Jeremy, Adam, and David was excellent, the customer service was great. Further, they diligently worked with the finance company to get me the best deal, with limited credit inquiries. The Outback is amazing, comfortable, and has every feature I could want and more. More

Service Standard oil change and vehicle inspection. I had scheduled an appointment and the work was completed within 45 minutes. Even included a car wash. Standard oil change and vehicle inspection. I had scheduled an appointment and the work was completed within 45 minutes. Even included a car wash. Waiting room comfortable and people friendly. More

Purchase Very friendly and informative. Adam in Sales & Adam in Finance were both extremely nice & patient with all my questions! The following Monday both ver Very friendly and informative. Adam in Sales & Adam in Finance were both extremely nice & patient with all my questions! The following Monday both very helpful in finding a missing security fob I left there! More

Such a positive experience! My husband, son, and I all have Subarus. I just traded in my old Forester for a new one. It is spectacular! I had the most pleasant, competent, unf My husband, son, and I all have Subarus. I just traded in my old Forester for a new one. It is spectacular! I had the most pleasant, competent, unflustered, patient, kind salesman I've ever had in my life, bar none. His name is Kevin Crowell. I also had great experiences with the sales manager, the repair department who found my lost ring in the old Forester, which had gone deep in a channel, and everyone I came in contact with, including Adam Germain in Finance. They are a superb team. They have always gone above and beyond for me and my family. I am truly in awe of them. Plus, I think they are very fair. More

Good Experience Kevin Crowell helped me to find a good car and he provided great service. He put my needs first and truly seemed to be concerned with my thoughts on t Kevin Crowell helped me to find a good car and he provided great service. He put my needs first and truly seemed to be concerned with my thoughts on the car and price. More

check engine light The check engine light came on, but other indicators indicated everything was OK. Checked the gas cap and it was tight. Called your service departme The check engine light came on, but other indicators indicated everything was OK. Checked the gas cap and it was tight. Called your service department and was told that it sounded like it was ok to bring it in, so we did. They found that a rock had gotten jammed in the front louvers, which was the source of the problem. They cleaned out the obstruction, washed the car and returned it in about an hour. Everybody was super! More

Routine Maintenance Easy to schedule online and very quick and efficient service. My maintenance agreement and pre-payment was right where it should be so no question abo Easy to schedule online and very quick and efficient service. My maintenance agreement and pre-payment was right where it should be so no question about my service records. More

Nice Buying Experience We really enjoyed working with Jeremy, he was not pushy, but was very thoughtful about what we wanted and found the perfect fit for us. Overall a grea We really enjoyed working with Jeremy, he was not pushy, but was very thoughtful about what we wanted and found the perfect fit for us. Overall a great experience and our first Subaru - we are in love with the car! More

Great time I know that you have heard this before, but I normally do not write reviews about anything. Most times i feel reviews are slanted and do not paint an I know that you have heard this before, but I normally do not write reviews about anything. Most times i feel reviews are slanted and do not paint an accurate picture. This is really different. My wife and I were in the marker for a 2017 Crosstrek. LaFontaine was the fifth dealer that I had contacted and they wanted to sell me a car. Most of the leg work was done via email and texting, as we were going to be traveling almost two hours to purchase this vehicle. I really did not want to spend a great deal of time on a beautiful Saturday afternoon wrangling about a vehicle purchase. After I had secured a purchase price that we both agreed on and a trade in price for my current vehicle, (contingent upon actual inspection when we arrived). When we arrived we were greeted by Jason Fox and introduced to Kevin Crowell. He handed us the keys to the car and we went for a drive while they inspected our trade in. We got back sat down with Kevin, began the paperwork, and he began explaining to us some of the features on the Crosstrek. A few minutes later Adam Germain came and introduced himself and we went to fill out all the necessary paperwork involved. This is when things can become a little dicey. Not this time. All went just as I had hoped it would, and I can honestly say that this is the first time that I ever had a good time at a car dealership. Want to say thanks to everyone involved in this transaction, and I would definitely come back and also recommend others to stop on by. I ain't kidding ya! I actually had a good time buying a car from a new car salesman! Imagine that. More

Great Service Department The work was completed quickly and at a good price. The pull-inside to drop off is nice, especially on a bad weather day. Waiting room is comfortable The work was completed quickly and at a good price. The pull-inside to drop off is nice, especially on a bad weather day. Waiting room is comfortable and quiet. More