Labadie Buick GMC

If you want to be treated poorly then go to this dealership. I have never experienced anything like this in my years of purchasing vehicles. I found exactly what I was looking for via online searc dealership. I have never experienced anything like this in my years of purchasing vehicles. I found exactly what I was looking for via online searching at this dealer. It was the Make, Model, Year, Color etc., I wanted. I reached out to inquire about it and was greeted by a quick response from a gal named Tiffany Briggs. She let me know the vehicle was still on the lot and she could send me an application to complete via email and that once I completed it make sure I picked Elvis Machul the Business Manager and he would get back to me. I also sent the Vin number to my trade in as well as pictures to Tiffany. Well, I next received a video message from a Tom Munger who asked me to connect with him. I called him and he had no idea about the vehicle I was interested in or me sending information to Elvis. I then received a text message from Duriel Mask who asked if I could give him a call. I let him know I was in a training for several days but could call around lunch time. I reached out to him and he let me know the low ball offer they were going to give me on my trades, almost $5,000 below book. When I explained that even their own website quoted me higher I let him know I was no longer interested. He then had the gall to say to me in a nasty tone; “We are a for profit dealership and we are going to make money off our customers, what do you expect”. I again told him no thanks to squash the deal. In no time I received a call back from him letting me know they upped the value of my vehicle and what would I like to do as “this is the best your going to get”. I thought ok lets go for it and let him know I wanted to get a complete breakdown of what payments, interest etc would be. One day passed and a message came through from what I later found out was a Chad Foster Used Car manager wanting to talk with me. Thank goodness he left his number because he did not leave his name. I left him a voice message and no response. No response from Duriel Mask either. Reach out to Tom Munger again and left him a message, nothing. Called Chad Foster again and left him another message…nothing from him. I reached out multiple times during all the days I was calling to Tiffany. She let me know the deal was ready for me to sign. I left her know I know nothing about the deal as no one will tell me what the payments etc. will be. She sent me the breakdown sheet of both vehicle and WOW they included a $904.00 dollar document fee. That is crazy I told Tiffany. The most I will pay is $75.00 for a doc fee when the person doing it is already being paid to push a few buttons, that the $904.00 is price gouging to the consumer. Told her it has now been almost 6 days and still no calls from anyone. She stated that they have tried to call me but it goes to voicemail. Let her know I was in a training and that now one has left me a voicemail. She sent me an email letting me know that Elvis Machul would be “calling you shortly”. Asked for his direct line as I wanted to reach out to him. I called him twice and never heard a work back from him. I cannot believe the neglect to a consumer that so many at a dealership would do. No customer services at all. They ignored me and not one person had the b***ls to call me back or even try to negotiate a deal. They not only represent Labadie, but also GMC. So my advice is run, run as fast as you can from this place that provides no customer services. If I owned this dealership I would go through and clean house firing people. More

I thought I found the perfect place to purchase my vehicles. I bought my vehicle with the help of Mr. Mask. Mr. Mask was thee best salesman I've ever encountered! He wasn't pushy and very honest. I en vehicles. I bought my vehicle with the help of Mr. Mask. Mr. Mask was thee best salesman I've ever encountered! He wasn't pushy and very honest. I ended up buying my vehicle through him and have been happy with my truck ever since. Now for the negative side....THE SERVICE CENTER. Because of the service center I will NEVER buy another vehicle through this business. For the last 2 years, the service center keeps calling/texting me so much, it has become harassment! No matter how nice I tell them, "Please do not call me about servicing my vehicles. I have my own service company. Please remove me from your call list.", they still continue to call/text me. I have gone as far as to block THREE of their numbers, but they continue to call me from a different number. The service center reminds me of scammers, changing their number to get through despite the customers blocking their primary number. Because of the SERVICE CENTER and their consistent harassment, I will NEVER buy another vehicle from this company! Too bad, because Mr. Mask was a phenomenal salesman and gave me a great experience. More

The body shop had payment for the repairs on my vehicle for nearly 2 months before I had an appointment for service. Calls to the department went to voicemail and not returned. Went to office to get a ser for nearly 2 months before I had an appointment for service. Calls to the department went to voicemail and not returned. Went to office to get a service date and was told if you don’t hear from me by the end of October, call me! No communication in October. November 2nd I went to the office to ask “when” and was told bring it in next Monday. This is my worst experience I have ever had in 55 years of owning a vehicle. Personalized service is sorely lacking. More

Excellent dealership, very helpful and low pressure. Jeff Wagner went out his way to accommodate me. I traveled from Florida to buy from them. Jeff Wagner went out his way to accommodate me. I traveled from Florida to buy from them. More

Very professional and friendly and Jared Novak is great He always makes sure that everything is done the way you want itHood place to do business He always makes sure that everything is done the way you want itHood place to do business More

Had engine replaced that was under warranty. The engine that it was replaced with did not have compatible wiring harness. Have had part left out on motor twice when had it in for diagnostics. I' The engine that it was replaced with did not have compatible wiring harness. Have had part left out on motor twice when had it in for diagnostics. I've spent tens of thousands of dollars here the past few years on two vehicles, neither of which run. More