Lahti's Jeep

First Jeep This was my first non-Ford vehicle experience, and I am very happy with the staff at Lahti's. I worked with Fred Perla to get my new Wrangler, and he This was my first non-Ford vehicle experience, and I am very happy with the staff at Lahti's. I worked with Fred Perla to get my new Wrangler, and he was great to work with. He led me to what is now my first Wrangler, and we found exactly what I was looking for the first time. I have a true appreciation for the level of customer service which was provided, and above most answered the questions I had with the knowledge of someone who ACTUALLY knows the product inside and out. I would highly reccomend Lahti Jeep to anyone. More

I can see why they were highly recommended. I did my homework before even stepping into Lahti's to look at a Jeep Wrangler. (probably the same thing you are doing) I knew about the model I want I did my homework before even stepping into Lahti's to look at a Jeep Wrangler. (probably the same thing you are doing) I knew about the model I wanted, as well as all the options available. I also read numerous reviews on the dealership like the ones found here. I knew ballpark of what I should be paying, as well as a range value of what my trade was worth. Without revealing my numbers, they hit the trade right in the middle and was a little lower on what I thought I should pay for the Wrangler. After securing a great finance rate, and going over the minimal fee's they charge, I was wrapping up the sale by the end of my visit. Throughout the entire process I dealt with Dianne Lozeau. First by email, answering all of my questions, then on the day of my purchase, and lastly on the following day when I came to pick it up where she took the time to show me each and every button/feature of my new ride. It is true like others say in their reviews, it is really a pleasant experience and I too highly recommend Lahti's Jeep. More

Great experience, start to finish! Hard to describe a car-buying experience that could be better than mine, having just purchased a new Grand Cherokee from Lahti's. From the first drop Hard to describe a car-buying experience that could be better than mine, having just purchased a new Grand Cherokee from Lahti's. From the first drop-in to the final visit to pick up the Jeep, I was more than happy with the reception I received and the stellar customer service. Brian was up-front, clear, persistent in finding me a vehicle I wanted, and was consistently professional. I always felt welcome, and I never felt pressured. It felt like Brian was sincerely interested in getting me the vehicle I wanted, and he made the entire process feel like a team effort--and he was on my side. Not once did I feel like I was getting the run-around, being stalled, redirected toward a vehicle I didn't want, or patronized. Brian patiently kept looking for the vehicle I described, keeping in touch regularly to let me know he was still working on it. Finally it came across his desk and today I drove it off the lot. I would highly recommend Lahti's to anyone looking to make a purchase. Couldn't be happier. Thank you, Brian and Lahti's! More

Long distance purchase I purchased a used Saab from Lahti's Jeep and the experience was as painless as possible. I live approximately 300 miles away and they shipped all th I purchased a used Saab from Lahti's Jeep and the experience was as painless as possible. I live approximately 300 miles away and they shipped all the documents to me second day. More

Best car buying experience ever.....hands down!!! I needed a new car right away due to my old car's engine suddenly burning up. I discovered Lahti's based on their location and online reviews (some g I needed a new car right away due to my old car's engine suddenly burning up. I discovered Lahti's based on their location and online reviews (some great reviews about Dianne Lozeau),and I am so happy I did. I worked primarily with Dianne, but Jay Fournier was also involved in making my buying experience fantastic. The folks at Lahti's care that they meet your needs as a buyer, but more importantly they believe in building a relationship with you that will continue long after you have left their lot. I had some certain terms I needed met in order for my deal to work, and they met every one of them. They made me feel important. They listened to my concerns and answered all of my questions. They explained everything to me as each step of the process took place. It was the best car buying experience I have had, and this was my 9th car purchase in life!! I have honestly been back to see Dianne and Jay a few times since, and will continue to stop in if I am in the neighborhood....Just to say hi!! These are great people. Lahti's is a dealership with the integrity we are all hoping to find when looking for a new car. I would recommend them to anyone and everyone.....and I do....all the time! More

Great Experience! I was not planning to buy a car but was forced to when my car was totaled - the result of another driver who fell asleep at the wheel. (Most important I was not planning to buy a car but was forced to when my car was totaled - the result of another driver who fell asleep at the wheel. (Most importantly, no one was injured) I was now faced with having a car payment - my car had been paid off a year and a half ago. Usually when you set out to buy a car it is a planned and exciting prospect. This was unplanned and the result of an unfortunate event. My husband and I went to a dealership and test drove three used cars and were supposed to go back the next night but I had seen a Jeep Cherokee commercial and liked the way it looked. We went online to the Dealerrater website to research dealerships and saw that Lahti's Jeep in Leominster, MA had an excellent rating. We abandoned the idea of a used car and didn't go back to the other dealership. My husband called Lahti's Jeep the next day and spoke to the General Manager, Jason Fournier. He had a great conversation with him and liked him very much. My husband made an appointment for us for that night and told him we wanted to deal with him directly. He was happy to accommodate us. We test drove a Cherokee and I loved It! Jason was so great to work with. He gave us a little history of the dealership and made our unplanned car buying experience the best it could have been. He was very thorough in explaining the benefits of having a Jeep and all of the different options available. He took the time to get to know us so that he could make recommendations based on what made sense for us. It turns out they didn't have the color I wanted and Jason explained that they could find the car in the color and with the options we wanted. Within no time he had located and acquired the car. Jason also respected the fact that we had busy schedules and arranged for everything to be done in one visit rather than requiring us to make several trips to the dealership. While we were there we met a sales rep named Brian who was able to answer questions about features and options. A couple of times I had to call with a question and Brian has been fabulous as well, eager and willing to help in any way he can. Jason has followed up with me since I picked up my car 2 weeks ago just to check how I am enjoying my Cherokee. The dealership has a reputation of being a family owned and oriented business. We feel like we are part of the family. We have been treated very well and have every confidence that we will continue to be treated that way. I can't recommend Lahti's Jeep highly enough. They are professional, warm, caring and very respectful. Jason and Brian are two of the nicest people and I know I can count on them to do right by us. As a General Manager, Jason sets high standards for selling a quality product. He also sets the tone for what he expects from his employees so that customers have the best car buying experience. The relationship he establishes with customers ensures that the positive experience continues beyond the day you walk out with the keys. A big thanks to Dealerrater for leading us to Lahti's Jeep! More

Best customer service I have ever received! I purchased my Jeep Compass all the way from Boston. Jay Fournier made the ENTIRE process stress-free and very convenient! He went above and beyond wi I purchased my Jeep Compass all the way from Boston. Jay Fournier made the ENTIRE process stress-free and very convenient! He went above and beyond with contacting everyone he could to make the process so easy for me. I was even fortunate enough to have transportation worked out for me to get to Lahti's Jeep! I recommend this entire dealership and staff to anyone interested in Jeeps. Jay made my dream come true with having my very first car. Melissa More