Whether going to Lahti's to purchase a new or pre-owned vehicle,or to maintain my Jeep, the service is always courteous, friendly, and timely, without exception. It is not unusual for the staff (and even the owner!) to stop by the customer waiting area to chat a bit and to check on the comfort of the customers. The quality of their maintenance and repair work is excellent and the cost is reasonable. Because of my high level of satisfaction, (after first purchasing a pre-owned vehicle, and then a new vehicle) I just traded my last Jeep for an upgrade to a newer Jeep model, which is my third purchase from Lahti's. The trade-in value of my previous Jeep was fair and the cost of the new Jeep was very reasonable. I give my highest recommendation to anyone who is considering the maintenance or purchase of a Jeep vehicle. The staff is delightful, and you will not be disappointed!