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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,941 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,941 reviews

September 09, 2025

Service is always fantastic here. Quick and easy every time! Jade and Hailey always take great care of me and my family. More

by DSTRINGER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 06, 2025

It was nott very convenient to back and forth so many times. When they did the die they should have done the oil change. Life is too busy for that many trips. More

by kellirduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CLINTON PROHASKA
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback. We understand how inconvenient it can be to make multiple trips, and we apologize for the frustration this caused. Upon reviewing your service history, we did complete an oil change during one of your previous visits. We understand your point that it would have been more convenient to coordinate the oil change with the dye service, and we will take your feedback into account to improve scheduling and communication for our customers. We appreciate your patience and the opportunity to serve you.

September 03, 2025

Called for an oil change and they set up an appointment with in the hour and had me in and out quickly. Great service!! More

by Jimfackrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLINTON PROHASKA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re happy we could get you scheduled quickly and take care of your oil change without delay. We appreciate your kind words and look forward to helping you again next time!

August 31, 2025

Laird Noller Automotive is a very professionally operated organization, could not be happier with my experience. More

by bnoller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Noller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
KHRISTA BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your wonderful feedback! We’re thrilled to know you had such a positive experience and appreciate your kind words about our team. We look forward to serving you again in the future!

August 30, 2025

Appointments always seem to run behind but overall great service so far. They are doing great! More

by jdorothy
Recommend Dealer
Yes
Employees Worked With
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : SHELBY BOBADILLA
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Sep 05, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We appreciate your patience with appointment timing and are glad to hear that overall you’ve had a great service experience. We’ll continue working to make your visits even smoother and look forward to serving you again!

August 28, 2025

Very good service with warm and friendly staff. I’m happy with the results, and the shuttle bus was very helpful. There is still some room for improvement, especially when compared with Lexus, whic More

by Neo Hao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're glad to hear you received great service and found our staff warm and friendly — and that the shuttle bus made things easier for you. We also appreciate your honest feedback regarding areas for improvement. While we aim to provide a top-tier experience for every customer, we recognize there’s always room to grow — and we'll continue working to meet the high standards set by brands like Lexus. We look forward to seeing you again and exceeding your expectations next time.

August 28, 2025

They contacted me for a recall that needed done on my vehicle. Got it done in good time and provided a ride home for me while work was being done. More

by STEVENKENTTAYLOR50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAYDE COLLIE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re glad we could get your recall service done promptly and provide you with a ride home during the process. We appreciate your trust and look forward to serving you again in the future!

August 26, 2025

Would not recommend. Sold me a used car and did not mention whatsoever that there is not a second key. Once we closed a deal I asked about the second key and they said I More

by Rbprescott22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rolando Najera
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated — that’s never our intention. Regarding the second key, we understand how important it is to buyers. However, we don’t always receive a second key when vehicles are traded in. In order to keep our pricing competitive and transparent, we generally do not include the cost of an additional key. That said, we recognize that this should have been communicated more clearly before the sale was finalized, and we apologize for any misunderstanding or frustration it caused. Your input is valuable, and we’ll use it to improve how we handle these situations moving forward. If you’d like to discuss this further, please don’t hesitate to reach out directly.

August 25, 2025

I it’s an OK dealership I’m buy my stuff there sometimes my car service there More

by TIMOTHYMERCHANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KHRISTA BELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
SHELBY BOBADILLA
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback and for choosing to do business with us from time to time. We’re glad to have earned some of your trust and appreciate you bringing your vehicle in for service. If there’s anything we can do to turn your “okay” experience into a great one, we’d love to hear from you. Your input helps us improve.

August 23, 2025

Amazing people, amazing customer. Just awful pricing on everything. You have no grasp on market pricing. More

by bsgfsu06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SHELBY BOBADILLA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your honest feedback and for the kind words about our team — we’re glad to hear you had a positive experience with our staff. We’re sorry to hear you felt the pricing didn’t meet your expectations. We do our best to stay competitive while providing quality vehicles and service, but we understand that pricing is an important factor and can vary based on market conditions and vehicle specifics. We appreciate your input and would be happy to review any concerns in more detail if you’d like to reach out directly. Your perspective helps us improve.

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