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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,405 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,405 reviews

April 25, 2024

The part was expensive at Laird Noller Hyundai but very much appreciated Quicklane installing it for me! More

by dspencer1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts manager was very helpful!
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're glad to hear that Quicklane was able to install the part for you. Your satisfaction is important to us, and we're grateful for your understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again soon!

Helpful
April 24, 2024

Rear brakes and rotors still have spongy brake pedal feel and have had front done More

by jimforegolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

We're sorry to hear about the ongoing issue with your rear brakes and rotors despite having the front ones serviced. Your safety and satisfaction are our top priorities, and we want to ensure that this matter is resolved promptly. Please reach out to our management team at 785-843-3500 so we can address your concerns and work to find a solution. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we look forward to assisting you further.

Helpful
April 23, 2024

Excellent service! Highly recommended! I would send all of my friends and family to Laird Noller Automotive for service. More

by Kaw112814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kai Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your glowing review and for recommending us to your friends and family! We're thrilled to hear that you had an excellent experience with our service. Providing top-notch service and earning your trust mean the world to us. If there's anything else we can do for you or your loved ones, please don't hesitate to reach out. We truly appreciate your support, and we look forward to serving you and your referrals again in the future!

Helpful
April 23, 2024

Had a flat tire limped it in they where able to find a tire to fit it and replace it for me More

by susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Apr 26, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your flat tire! Providing prompt and efficient service is our priority, and we're pleased that we could find a tire to fit your vehicle and replace it for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your feedback!

Helpful
April 20, 2024

A b c d e f g h I j k l m n o p More

by mark.mccalmon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to review us and thank you for your business!

Helpful
April 19, 2024

Everyone was really nice but they forgot to go over the check list with me . But all in all pretty good service More

by selene2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lanes
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Apr 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your feedback with us! We're glad to hear that you found our team to be really nice and that you received good service overall. We apologize for the oversight in not going over the checklist with you. Your feedback helps us improve, and we'll make sure to address this internally to ensure it doesn't happen again in the future. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you even better next time!

Helpful
April 19, 2024

The service center staff were courteous and good to deal with. My overall experience was good. More

by vpowwow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige
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Apr 22, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a good experience with our service center staff at Laird Noller! Providing courteous and helpful service is important to us, and we appreciate your feedback. If you ever need assistance in the future or have any questions, don't hesitate to reach out. Thank you for choosing Laird Noller for your automotive needs!

Helpful
April 12, 2024

As someone purchasing a car under difficult circumstances, I was very disappointed with my experience. I really needed to buy a car that had been serviced by the dealer and was in good working More

by half_full
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're deeply sorry to hear about your disappointing experience. Your trust and satisfaction are of utmost importance to us, and it's concerning to hear that we fell short of meeting your expectations. Please accept our sincerest apologies for the issues you encountered with the car you purchased. This is certainly not the experience we aim to provide to our customers. We understand the importance of purchasing a reliable vehicle, especially under difficult circumstances, and we regret that we let you down in this regard. To address your concerns and ensure that this matter is resolved to your satisfaction, we kindly ask you to reach out to our management team at 785-843-3500. Your feedback is invaluable to us, and we are committed to taking the necessary steps to make things right. Once again, we apologize for any inconvenience or disappointment caused, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

Helpful
April 11, 2024

The people that work here at this dealership and Express Auto are very nice ppeople More

by caroljanelong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with both our dealership and Express Auto! Providing excellent service and a friendly atmosphere is important to us, and we're delighted that our team members made a good impression on you. If you ever need anything else or have further questions, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future!

Helpful
April 11, 2024

They were helpful and did a good job to take care of my problems and help me out More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that we were able to assist you with your concerns and provide a positive experience! Your satisfaction is important to us, and we appreciate your feedback. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

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