Laird Noller Ford of Lawrence

Great experience with service department recently. Have been a customer since 1993 and intend to continue. Have been a customer since 1993 and intend to continue. More

Worst experience. Dishonest. Warranty was a lie especially for the price. Told unlimited oil changes for 5 years regardless of mileage. After 100,000 it’s void and on Dishonest. Warranty was a lie especially for the price. Told unlimited oil changes for 5 years regardless of mileage. After 100,000 it’s void and only 2 oil changes a year for several thousand $s. Bought vehicle with 60,000. Then they refused to repair /replace the items agreed to before sale. The Managers excuse was I received a good deal so he wasn’t going to his part. More

Hailey was great with my appointment and was completely professional. Great service writer. Not impressed with the new service manager he needs some people skills improvement professional. Great service writer. Not impressed with the new service manager he needs some people skills improvement More

The staff here is fantastic to work with, they are professional and considerate. They have gone above and beyond when we dropped off a vehicle for a software update to accommodate my schedule. professional and considerate. They have gone above and beyond when we dropped off a vehicle for a software update to accommodate my schedule. More

The humans are capable and efficeint. The AI representitives should be unplugged and tossed in a pond (not mine) The AI representitives should be unplugged and tossed in a pond (not mine) More

Took my truck in for a recall and wanted my truck speedometer to default to mph instead of klm it came from Canada I was told that was not possible but everything I read is that it can be done.I drop speedometer to default to mph instead of klm it came from Canada I was told that was not possible but everything I read is that it can be done.I dropped my truck off with the service department the night before for a 7:00 appointment I started calling around noon that day to get an update never could get anybody to get back with me around 5 I went to find out what the deal was got told it just got finished this is not my first problem I have had I dropped my truck off for a 7:00 for an oil change 1st appointment of the day once again tried to check on status could not get a response I went there at 3 to see what the problem was and it was still where I left it never touch was told they had people showing up when they opened so they went ahead and did them Needless to say I am not a happy camper. More

Waiting area chairs are stained and dirty, probably wouldn't recommend laird Noller due to inattentive sales representative. wouldn't recommend laird Noller due to inattentive sales representative. More

My experience at Noller Ford in Lawrence was outstanding! Everyone in the service department is a true professional! The service manager Jayde Collie went above and beyond to make sure everything was thoroug Everyone in the service department is a true professional! The service manager Jayde Collie went above and beyond to make sure everything was thoroughly covered and took extremely great care of us! The service was top notch and the truck is driving better than ever! I highly recommend Noller Ford in Lawrence! More

To Whom It May Concern at Laird Noller Ford, I am writing regarding my purchase of a 2021 Ford Bronco Sport from your dealership. I am requesting that Laird Noller management contact me directly to r writing regarding my purchase of a 2021 Ford Bronco Sport from your dealership. I am requesting that Laird Noller management contact me directly to resolve several serious issues with this transaction, or I will pursue formal remedies as outlined below. Summary of issues: 1. Undisclosed prior damage: The vehicle had previously been in an accident. This was not disclosed to me at any point prior to purchase. When I returned to ask about repairing the wreck damage, no one at the dealership would assist me or even locate the parts needed for the repair. 2. Unauthorized extended warranty: An extended warranty was added to my financing without my knowledge or consent. I did not request this product. Despite multiple visits asking for basic information — what the warranty covers and for how long — your staff has refused to provide me with any documentation. 3. High-pressure sales tactics: I went to your dealership specifically to look at vehicles, and stated this clearly. I was pressured into purchasing on the spot. 4. Financial harm: Because the unauthorized warranty was rolled into my loan amount, I am now upside down on my loan, which prevents me from trading in the vehicle or otherwise resolving this situation on my own. I am aware that Laird Noller Ford has been named in connection with an FTC inquiry into dealership practices involving high-pressure sales tactics and undisclosed add-on products, and the issues above are consistent with those concerns. Requested resolution: I would like a manager or owner to contact me directly to discuss an agreeable resolution. This could include cancellation and refund of the unauthorized warranty, renegotiation of my loan to reflect the vehicle’s true condition and value, or a trade toward a new vehicle that makes me whole. If I do not hear back within 5 business days or if we cannot reach a resolution, I intend to pursue my rights under the Magnuson-Moss Warranty Act, given that I was never provided warranty documentation despite repeated requests, and never authorized this product in the first place. I will also be filing complaints with the Kansas Attorney General’s office and the Federal Trade Commission. I have documentation of my visits and requests, and I am hopeful we can resolve this directly and avoid further escalation. Please contact me at your earliest More