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Laird Noller Ford of Lawrence

Lawrence, KS

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Employees
Reviews
Vehicles
4.3
1,410 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,410 reviews

May 09, 2024

Great service in a timely manner. The service writer was great to work with and was in communication often. More

by jvrdhall5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a great service experience with us! Providing timely and excellent service is our priority, and we're glad that our service writer made your experience smooth and kept you well-informed throughout the process. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!

Helpful
May 08, 2024

The service was good. People were friendly and easy to work with.Thanks for the help. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Page
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback! We're glad to hear that you had a good service experience with us and that our team was friendly and easy to work with. Customer satisfaction is our top priority, and we're happy to have been able to assist you. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

Helpful
May 07, 2024

I was Kept informed of progress of repairs and possible needed maintenance in the future. More

by gfcowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you were kept informed throughout the repair process and about potential future maintenance needs. Keeping our customers informed and educated about their vehicles is important to us, and we're happy that we could provide you with that level of service. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future!

Helpful
May 04, 2024

I appreciate the separation of Mazda service from Ford service. I’ve always thought Mazdas were superior to Ford products, and my experience with my Mazda CX-5 compared to my previous Ford (fix or repair More

by nhawkins0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Mitchell, Patrick Enright
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Helpful
May 02, 2024

Laird noller Quick lane treated me well excellent service friendly people. Quality work performed on my vehicle. More

by JONATHAN.CRIST198253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience at Laird Noller Quick Lane! Providing excellent service and maintaining a friendly atmosphere are top priorities for us, so we're glad to know we hit the mark with you. Our team works hard to ensure quality work is performed on every vehicle, so it's great to hear that reflected in your review. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! If you ever have any questions or need assistance, feel free to reach out.

Helpful 1
May 01, 2024

So far, never a bad experience Seem transparent about all the work preformed or recommended repairs More

by Jdownard88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your positive feedback! We're glad to hear that you've consistently had good experiences with us and that you find our approach to transparency regarding work performed or recommended repairs valuable. Providing clear and honest communication is important to us, and we're pleased to know that it's reflected in your interactions with our team. If you ever have any questions or need further assistance, please don't hesitate to reach out. We appreciate your continued trust and look forward to serving you in the future!

Helpful
April 30, 2024

Took vehicle in they thought they diagnosed the problem and then didn’t fix it. They told me I had to take it to their body repair service center in Topeka. I took it to victory ford and they diagnosed th More

by BILL@QUESTPRODUCTS.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember any names nor do I want to
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May 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced with our service. It's important to us that our customers receive accurate diagnoses and quality repairs. We'd like to learn more about your situation to ensure that we address any concerns you have and improve our service going forward. Please contact our management team at 785-843-3500 at your earliest convenience so we can discuss this further and work towards a resolution. We appreciate your feedback and the opportunity to make things right.

Helpful
April 30, 2024

The quick appointment turnaround and the knowledge of the techs, helped to make my experience great and will keep me coming back for major fixes. More

by Vladi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

We're thrilled to hear about your positive experience with us! Thank you for sharing your feedback. Providing quick appointment turnaround and knowledgeable technicians is essential to us, and we're glad to hear that it contributed to making your experience great. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service for any future needs or major fixes. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your business and loyalty!

Helpful
April 29, 2024

Very friendly and helpful. Everyone was helpful and able to answer all questions we had. Brett followed up afterwards. He also helped us locate some standard equipment that was More

by jasbumgarner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Brandy?? Not sure of last name-sorry. 5 Star. Made it a very nice experience
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're thrilled to hear that your experience with us was friendly, helpful, and accommodating. Brett and the rest of our team are dedicated to providing excellent service and ensuring all your questions are answered and needs are met. We're glad we could assist you in locating the equipment you needed. We appreciate your business and look forward to serving you again!

Helpful
April 28, 2024

Dillion made the car buying experience very easy. Any question I had he was able to answer rite away. More

by angieketterman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience! We're delighted to hear that Dillion made your car buying process easy and seamless. Providing prompt and knowledgeable assistance is always our priority, and we're glad to hear that Dillion was able to address all your questions swiftly. We appreciate your business and hope you're enjoying your new car!

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