Laird Noller Ford of Lawrence

Excellent Customer Service! From the moment that I first called to set an appointment, to the minute I was given my keys and wished a "wonderful weekend" the superiority of the s From the moment that I first called to set an appointment, to the minute I was given my keys and wished a "wonderful weekend" the superiority of the service advisor, Mr. Alex Alvarado was the perfect balance of extreme professionalism and customer care. Above and beyond even my own expectations. (which are not sub-par by any means!) I was very impressed with Mr. Alvarado's knowledge, as he was not only able to answer ALL of my questions but meet my demands with a friendly and sincere smile as well. Bravo Laird Noller, you've acquired yourselves a truly rare commodity in that I wouldn't even hesitate to send my own grandmother to your service department if I knew that Alex was going to be the advisor that would assist her, & that's NO JOKE!! More

An above average experience Courteous helpful staff. Could be a bet warmer initially and informative after services performed. A B+ rating from a customer with prior purchases. Courteous helpful staff. Could be a bet warmer initially and informative after services performed. A B+ rating from a customer with prior purchases. The End More

Great Service Jessica and Danny always are very helpful in explaining your options. Great service and comfortable atmosphere: I would definitely recommend Laird Nol Jessica and Danny always are very helpful in explaining your options. Great service and comfortable atmosphere: I would definitely recommend Laird Noller to anyone needing to get their car serviced. More

Great friendly service! Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during th Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during the waiting period and gave me updates throughout the process letting me know they were on schedule. More

Great service and education Timely service and informative in a teaching way on future needs of my car. I appreciate the effort to be timely in fixing my sonata. Timely service and informative in a teaching way on future needs of my car. I appreciate the effort to be timely in fixing my sonata. More

Getting great service! I had some recall service commitments in addition to a separate concern. They addressed the recalls, including one I didn't know about, and handled my I had some recall service commitments in addition to a separate concern. They addressed the recalls, including one I didn't know about, and handled my other issue. They were quick to offer transportation elsewhere in town, and gave me updates as progress was made on my vehicle. All in all, it was a fairly painless production, and I would not hesitate to go back for future service appointments. More

Great service! My husband and I were needing a good used car, and Sean Isaacs fixed us right up. Sean made the purchase enjoyable, and painless. We were very please My husband and I were needing a good used car, and Sean Isaacs fixed us right up. Sean made the purchase enjoyable, and painless. We were very pleased, More

Great overall experience We are very pleased with our experience with the service department at Laird Noller Hyundai in Lawrence, KS. While the part ended up being delayed by We are very pleased with our experience with the service department at Laird Noller Hyundai in Lawrence, KS. While the part ended up being delayed by two days, we were always kept alerted to the situation (the communication we received was exemplary), and the actual service was performed beautifully. We had a bad experience at a Hyundai dealer in Wichita, and have decided that all work we need done on our Hyundai will now be done at Laird Noller. Danny and Jessica specifically were wonderful to work with. Well done. More

In and out, everything taken care of Went in for an oil change. They reminded me that my left blinker was out, and got that taken care of too. Added a tire rotation for $5 more, everyone Went in for an oil change. They reminded me that my left blinker was out, and got that taken care of too. Added a tire rotation for $5 more, everyone was nice and helpful. 20 minutes and I was done, at a decent price. More

A++++ Customer Service!! When our 2012 Hyundai broke down and was towed to the closest Hyundai dealer, Laird Noller in Lawrence, this was a blessing in disguise! Danny Dolar a When our 2012 Hyundai broke down and was towed to the closest Hyundai dealer, Laird Noller in Lawrence, this was a blessing in disguise! Danny Dolar and Jessica worked on our behalf to convince Hyundai to replace our engine. Lesson learned...ALWAYS HAVE YOUR CAR SERVICED AT THE DEALER PURCHASED AT AND ALWAYS BUY YOUR HYUNDAI FROM LAIRD NOLLER LAWRENCE!! Having bought our car in Olathe, Danny took it into his own hands and worked with Hyundai to get us a new motor. He saved us thousands of dollars due to a manufacturer defect! Having just a few oil changes done elsewhere could have changed this entire outcome and Danny and Jessica were A++++. Thank you Laird Noller Lawrence. Being in customer service...this was the best service I have ever experienced...considerate, prompt, professional, excellent follow up and sincere!!! Not the norm!!! More