Laird Noller Ford of Lawrence

Amazing customer service! AT made sure that we had everything we needed, he met with us on his day off to just look to see what our options were and had all the credit informat AT made sure that we had everything we needed, he met with us on his day off to just look to see what our options were and had all the credit information filled out by the time we got there and just needed to test drive the car he knew I wanted and sign the papers. It was a very quick and painless experience. Thank you so much AT for making an easy transition into a new car! We will be sending our friends your way!!!!! More

I would offer more than 5 stars if the option were available I "crash landed" on the lot of Laird Noller. My crusty, broken, old work van wheezing its' last breath. Smoking, steaming, hissing and knocking li I "crash landed" on the lot of Laird Noller. My crusty, broken, old work van wheezing its' last breath. Smoking, steaming, hissing and knocking like the police on the door of a criminal. "God help me, I'm an easy mark". I mutter to myself as I try to keep a poker face for the inevitable piranhas that I was sure would descend upon me. I had called ahead, like a pilot in need of an emergency landing. I was told to meet a fellow named Sean Isaacs. I was greeted by a jolly fellow as I halfheartedly looked over a KIA minivan in my price range. "Heh, Killed In Action". I mused. "Killed in action". he repeated with a chuckle. Enter Sean: He shakes my hand with a firm, friendly grip. Here it comes, the guy who will bankrupt me, I think to myself. He wasted no time in finding out what payments I could afford and promptly showed me my options. You know there is the vehicle you WANT versus the vehicle you can AFFORD. It turns out that Sean made those two options one and the same for me. To make a short and painless story even shorter, I was driving off of the lot with the nicest vehicle I have ever owned with payments within my budget before I knew what hit me. A week later, I still walk out to the driveway, early every morning for work and think "wow, is that my truck"? To Sean Isaacs and everyone at Laird Noller. Thank you! More

Great Service Experience I've had my Elantra for service several times here and the staff is always respectful and helpful. I love the complementary wash and this time they e I've had my Elantra for service several times here and the staff is always respectful and helpful. I love the complementary wash and this time they even vaccuumed the car. More

Oil change Easy and friendly service. I like the spacious waiting room with the TV, newspapers and bottled water available. They were flexible and understanding Easy and friendly service. I like the spacious waiting room with the TV, newspapers and bottled water available. They were flexible and understanding when I ran a little late. More

Great New Car Buying Experience! Anthony was extremely knowledgeable and helpful. Answered all my question and went out of his way to find us the car we wanted and delivered as promis Anthony was extremely knowledgeable and helpful. Answered all my question and went out of his way to find us the car we wanted and delivered as promised. Great customer service!!!! Brendon took time to explain in detail all aspects of financing our car and helped get us a great rate! We definitely recommend Laird Noller of Lawrence! Great people!! More

OIl change Very courteous & professional staff to work with . Explained very well what they did & checked. Also Joe Kelly took time to help set up another phone Very courteous & professional staff to work with . Explained very well what they did & checked. Also Joe Kelly took time to help set up another phone on our blue link. Thanks. More

Excellent Customer Service! From the moment that I first called to set an appointment, to the minute I was given my keys and wished a "wonderful weekend" the superiority of the s From the moment that I first called to set an appointment, to the minute I was given my keys and wished a "wonderful weekend" the superiority of the service advisor, Mr. Alex Alvarado was the perfect balance of extreme professionalism and customer care. Above and beyond even my own expectations. (which are not sub-par by any means!) I was very impressed with Mr. Alvarado's knowledge, as he was not only able to answer ALL of my questions but meet my demands with a friendly and sincere smile as well. Bravo Laird Noller, you've acquired yourselves a truly rare commodity in that I wouldn't even hesitate to send my own grandmother to your service department if I knew that Alex was going to be the advisor that would assist her, & that's NO JOKE!! More

An above average experience Courteous helpful staff. Could be a bet warmer initially and informative after services performed. A B+ rating from a customer with prior purchases. Courteous helpful staff. Could be a bet warmer initially and informative after services performed. A B+ rating from a customer with prior purchases. The End More

Great Service Jessica and Danny always are very helpful in explaining your options. Great service and comfortable atmosphere: I would definitely recommend Laird Nol Jessica and Danny always are very helpful in explaining your options. Great service and comfortable atmosphere: I would definitely recommend Laird Noller to anyone needing to get their car serviced. More

Great friendly service! Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during th Friendly and helpful staff who made getting my oil change a pleasant experience! Alex made sure I was comfortable and able to relax and work during the waiting period and gave me updates throughout the process letting me know they were on schedule. More