Laird Noller Ford of Lawrence

Oil Change & Tire Rotation Prompt attention given to me the minute I drove up. Was told oil change and tire rotation would take about an hour. Sixty minutes later all was done Prompt attention given to me the minute I drove up. Was told oil change and tire rotation would take about an hour. Sixty minutes later all was done. Went through multi point inspection and was on my way. Will be back. More

review Tyler was very helpful and pleasant. He clearly explained what I need to have services. I was very pleased with his service and helpfulness. It was Tyler was very helpful and pleasant. He clearly explained what I need to have services. I was very pleased with his service and helpfulness. It was a pleasant experience. More

New Car Experience Good experience! No pressure to make sale. Alex was very friendly and provided his knowledge of the vehicle to help answer all my questions. He was a Good experience! No pressure to make sale. Alex was very friendly and provided his knowledge of the vehicle to help answer all my questions. He was also prompt in responding to all questions and concerns. More

Great Communication and Experience We worked with Josh Hoke on the purchase of a Hyunda Santa Fe Sport. Communication with Josh was fantastic throughout the entire process. He was pro We worked with Josh Hoke on the purchase of a Hyunda Santa Fe Sport. Communication with Josh was fantastic throughout the entire process. He was professional, responsive, and answered every question we had. Josh also worked hard to get the exact vehicle we were looking for at a fair price. I have purchased multiple cars and this was one of the best, most expedient experiences I've ever had. I would strongly recommend Josh and Laird Noller to other buyers. More

2015 Sonata Hybrid Limited Service GREAT AS ALWAYS ! THANK YOU FOR EVERYTHING YOU DO FOR EVERYONE EVERYDAY ! I ALWAYS KNOW MY CAR IS IN GREAT HANDS EACH TIME I COME IN. GREAT AS ALWAYS ! THANK YOU FOR EVERYTHING YOU DO FOR EVERYONE EVERYDAY ! I ALWAYS KNOW MY CAR IS IN GREAT HANDS EACH TIME I COME IN. More

No complaints here. The service was great; as per usual. There's little, as far as criticisms are concerned, that I could possibly offer here. Thank you, Danny! The service was great; as per usual. There's little, as far as criticisms are concerned, that I could possibly offer here. Thank you, Danny! More

Everything went great. Everyone is great. Everything was checked on my car and a record of service was printed out. I will have this service department do all the work on Everyone is great. Everything was checked on my car and a record of service was printed out. I will have this service department do all the work on my car. More

Arrived frustrated, left relieved and a new loyal customer I arrived at Laird Noller looking for a used car and frustrated with the customer service I had received at a different dealership in Lawrence. I arr I arrived at Laird Noller looking for a used car and frustrated with the customer service I had received at a different dealership in Lawrence. I arrived meeting Greg Cooper and I was asked questions about WHAT I WANTED. I was listened to and given options to fit the answers I was giving. We found the vehicle that was a fit, along with some of the best customer service I have had the pleasure to witness. Each of the gentlemen that we worked with were personable, and we as the customers were made to feel like we were the priority and had choices. Great Team and thank you from a new customer! More

Poor communication, they got me again. Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice, but three times on my 2006 Mazda 6, and was condescendingly talked down to when I mentioned that this is a known issue all over the internet, I swore I would never go back... Then I received a notice in the mail about a safety recall on my Hyundai Elantra. I figured I would give Laird Noller another chance since taking it to a dealership in Olathe is a pain. Despite the fact that this should have been a free service since there was a safety issue with my car, I was then called after that service was complete to be sold ~$1,200 worth of repairs for my car. After I declined to get any of the work done, because it seemed hilarious to me that a company would try to sell me over $1,000 after a simple (and free) recall service, I called my wife. She convinced me that we should probably get the front tires and breaks replaced while we were in there and I listened to her. I called them back to let them know to go ahead and do the front breaks and tires. He quoted me over the phone $103 per tire and ~$188 for the breaks (~$400 total which he said he would email me an invoice) and when I asked if they can get it done that day, he said he would check and call me back in 5 minutes. Over an hour later they called and said they could. I said that I needed to give them payment over the phone as I work out of town and would need to pick it up after hours. He said he would call back after the service was complete. At about 15 minutes before they closed, they had still not contacted me so I called them. I talked to a different person on the phone who then tried to tell me that it was going to be $600 for the service. Again, I was shocked. After hearing minutes of typing, he found the mistake and I thought "great, this will get back to around $400 +tax like I was told." Wrong. He said that it was almost $500. The service rep I previously talked to neglected to tell me about the mounting and balancing fee of ~$50. At this point I needed to get my car so I just gave him my payment info and hung up. I thought that would be the end of the terrible service that I received from Laird Noller, but I was wrong. After I got my car and looked at the attached paperwork it showed that one of the line items for service was a "complementary car wash, $7.99 value!". Was my car even remotely washed? No. I will never take my car to Lair Noller ever again, and I will make sure that everyone I talk to does the same. More

Service with Laird Noller Hyundai Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more please Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more pleased. She is excellent! Very customer focused, reviews all the information, various options, and provides enough detail on what/when a particular type of service is needed. I trust her judgement and will be using her as my service rep. Thanks again! Brian Pearson More