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Laird Noller Ford of Lawrence
Lawrence, KS
1,928 Reviews
Laird Noller Ford of Lawrence
has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award.
We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well.
We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Workmanship
Service Time
Service Communication
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,928 reviews
July 14, 2015
Excellent Service = Happy Customer! From the moment we called the dealership to inquire about a used car we had seen advertised, we knew we made the right decision. When Rica answered t From the moment we called the dealership to inquire about a used car we had seen advertised, we knew we made the right decision. When Rica answered the phone, she was polite and professional and able to answer all our questions about the dealership. She arranged a meeting time with a sales person, Sean Isaacs, for that evening. We had just had a terrible experience at Rob Sight Ford Used Cars (in fact, they bought the car back from us!) and we were leery about trusting another dealership. Sean had the car in which we were interested ready when we arrived so we could go for a test drive. He was knowledgeable about the car and straightforward about any issues (cosmetic). It was definitely NOT a "high pressure used car salesman" approach. We returned to the dealership and went inside. The atmosphere was relaxed and the everyone was very professional and polite; for example, offering us water, chairs, etc. Sean has a binder on his desk which lists his commitments to himself and his customers - and I must say he abides by those commitments when dealing with customers. Sean discussed the car in detail, provide pricing information, explained the warranty that is included with the used car, and provided us with the opportunity to make an informed decision about the vehicle. He was helpful through every step in the process! We decided to buy this car. We felt that we were treated with the utmost respect and kindness throughout all our interactions with Sean and the dealership. We were definitely "on edge" from our recent experience at another dealership, and Sean was kind, patient, and professional dealing with our questions and concerns. The overall experience was extremely positive and we would highly recommend this dealership (and Sean) to anyone looking for a dependable used car and a salesman willing to help you find it. Thank you! More
by tarpathome
Employees Worked With
Rica - phone contact, Sean Isaacs, Rica Salango
July 14, 2015
Quick and easy car buying This was the first new vehicle I have purchased, and I looked at 10-12 other vehicles before going on a vacation to think about it. I went with the El This was the first new vehicle I have purchased, and I looked at 10-12 other vehicles before going on a vacation to think about it. I went with the Elantra, but almost as important as the vehicle was the fact that Laird Noller was the only dealership to not call several times on my vacation to pressure me. I came in the next week and was offered the best deal I've seen, good warranties, and purchased the car in a completely friendly and laid back environment. I've only ever bought from individuals because of the horror stories of dealerships, and I went into Laird Noller looking for a fight - I've never been as glad to be disproved. More
by elantra
Employees Worked With
Jeff Kirwan
July 13, 2015
Friendly, great service! When I took my Mazda 3 in for routine service, all of the staff were helpful, friendly, and efficient. They clearly explained what had been done to my When I took my Mazda 3 in for routine service, all of the staff were helpful, friendly, and efficient. They clearly explained what had been done to my vehicle and what to expect for next time. I highly recommend this dealership! More
by ILoveMyMazda3
Employees Worked With
Tyler Agler
July 13, 2015
Service on my Hyundai I recently went in for the first service on my 2015 Sante Fe. Jessica Lund was great to work with. Her dedication to customer service left a lasting i I recently went in for the first service on my 2015 Sante Fe. Jessica Lund was great to work with. Her dedication to customer service left a lasting impression. Great customer service is becoming a lost art these days, but the service department at Laird Noller Hyundai still provides it. More
by 2015SanteFe
Employees Worked With
Jessica Lund
July 13, 2015
Business done right The staff at Laird Noller Lawrence were very responsive and professional from the time I contacted them about a car online until I purchased the car The staff at Laird Noller Lawrence were very responsive and professional from the time I contacted them about a car online until I purchased the car shortly thereafter. The online sales representative (Rica), the sales associate (Anthony), the financial associate (Steve), and the owner (Rick) were all very personable and not once did I feel pressured to buy the car. They even helped me with a trade-in. More
by SJ
Employees Worked With
Anthony Thompson, Jeff Kirwan
July 11, 2015
Excellent experience! I bought a new 2015 Mazda CX-9 from this dealership and it was the easiest experience I've ever had buying a car. Josh Hoke was very friendly, helpfu I bought a new 2015 Mazda CX-9 from this dealership and it was the easiest experience I've ever had buying a car. Josh Hoke was very friendly, helpful but not overbearing at all. I can say that he went above and beyond for us!! All around a great dealership to buy a car. Right price, very helpful staff, and love my new car. Thanks for all your help Josh! More
by juju1968
Employees Worked With
Josh Hoke, Jeff Kirwan
July 11, 2015
Good people good product We have purchased 3 cars in 6 months from Laird Noller in Lawrence. Sales & management are friendly and informative ! We keep coming back/ enough said We have purchased 3 cars in 6 months from Laird Noller in Lawrence. Sales & management are friendly and informative ! We keep coming back/ enough said! More
by Risser725
Employees Worked With
Bill Egan, Marc Hauser, Alex Marfise
July 10, 2015
oil change, fast and friendly Another great experience at Laird Noller at Hyundai location on Iowa Street. Danny is great with customers, and so are Alex and Jessica. The mechani Another great experience at Laird Noller at Hyundai location on Iowa Street. Danny is great with customers, and so are Alex and Jessica. The mechanics are real good at this service shop, as well. Thank you again! More
by Detroit Red Wings fan
Employees Worked With
Jessica Lund
July 10, 2015
new belt The service team at Laird Noller was able to locate and repair the squeaking noise that my truck was making. They were able to get the parts and repa The service team at Laird Noller was able to locate and repair the squeaking noise that my truck was making. They were able to get the parts and repair the belts that day. The only frustrating thing was that the squeak started after a previous repair at Laird and I still had to pay full price for the new parts and labor. But, they fixed the squeak. More
by FordMan
Employees Worked With
David Wakeman
July 10, 2015
Love my car Alex was great , there was no pressure when looking at different vechicals , he was very understanding. He deffintaly went up and beyond the call of d Alex was great , there was no pressure when looking at different vechicals , he was very understanding. He deffintaly went up and beyond the call of duty.?? More
by MOUSE
Employees Worked With
Jeff Kirwan
