Laird Noller Ford of Lawrence

Excellent service as I needed a quick repair while traveling Jessica quickly assessed the damage to the inner fender and pulled the car in to have a technician inspect it. They determined the part I needed and Jessica quickly assessed the damage to the inner fender and pulled the car in to have a technician inspect it. They determined the part I needed and that it had to be order ed. Jessica set an appointment for me to return when the part was expected to arrive. The part arrived exactly when it was supposed to and they started working on the car right when I arrived. Jessica had asked me if I wanted to have a multipoint inspection performed and I said yes. She came out to show me how dirty the engine air filter was I was glad that she did and I had them replace that as well. I was in and out in less than an hour! I have to return to the west coast next week, but I wish I could have my car serviced here all of the time! Jessica was the best service writer I've ever worked with! More

Tried to up-sell at every opertunity I was very frustrated at the constant attempts to sell me more than I needed. you tried to sell me a new air filter without even looking at the existi I was very frustrated at the constant attempts to sell me more than I needed. you tried to sell me a new air filter without even looking at the existing one. If you had looked, you would have seen that it was less than a week old. More

Variety of car work I took my car initially because of some recall information with my car. After going in and talking to them they told me they would need to order parts I took my car initially because of some recall information with my car. After going in and talking to them they told me they would need to order parts. Mike in service, is who I dealt with and he was great! Even though he only worked in the service department he had some of his guys install a new panel on my door (not part of the recall parts, just something I needed to get fixed). Usually this is done at their body shop, not the service shop (great time saver!). Mike was more than accommodating and was very friendly to talk to. I'll be going back to Laird Noller in the future for any problems I have with my car. More

High level of integrity and professionalism! Josh Hoke was our primary point of contact and he provided "above and beyond", exceptional support, as did all others we were introduced to or came in Josh Hoke was our primary point of contact and he provided "above and beyond", exceptional support, as did all others we were introduced to or came in contact with. A very welcoming and professional environment. A high level of integrity and professionalism that was very much appreciated! More

No Pressure Everyone was very informative and helpful; from my first inquisitive phone call, to the salesman when we walked in the door, to the manager who made o Everyone was very informative and helpful; from my first inquisitive phone call, to the salesman when we walked in the door, to the manager who made our trade possible and the finance department who made sure we got the service agreement we wanted. Everyone was easy to work with. No high pressure sales - which made this purchase a very positive one! LOVE our vehicle. Perfect for what we wanted! Thank you!! More

Great experience We drove from Fort Riley to Lawrence to buy a car from Brendon on the used car lot. The service was excellent and he event went above and beyond to ma We drove from Fort Riley to Lawrence to buy a car from Brendon on the used car lot. The service was excellent and he event went above and beyond to make sure we were taken care of. They gave us a great price for my truck and got a great car in return. We had to wait a couple of extra weeks to make the trade but the wait was well worth it. Brendon even made sure we had a full tank of gas and mailed us the floor mats that we forgot to get before we left. I would recommend this place to anybody. Especially Brendon, he is very professional and does what he has too to make sure that your happy with your purchase and comfortable with the prices. This was by far the best experience at a car dealership I have ever had. A special thanks to Scott, the finance manager for giving us such a good deal on my truck. More

Very helpful, creating a smooth buying experience My salesperson, Alex Alvarado, listened to what I was after, showed me several cars that fit the description. Told me the pros and cons of each. Was My salesperson, Alex Alvarado, listened to what I was after, showed me several cars that fit the description. Told me the pros and cons of each. Was not pushy and likes to let the customer decide if the used cars they have in stock is right for that person or not. Alex did not try to move me into a higher priced vehicle, but knew what range I was wanting, and that also made the experience comfortable. Overall an easy buying experience as Alex is a very good listener and also tells you what you need to know. Alex Marfise in finance ensured that the check-out part went smoothly, and it did. Last but not least, Alex Alvarado knew I had no way to get the car to my house, so he drove it there for me, 25 miles away. Excellent salesperson! More

Excellent! Jessica was great! She knew who I was and what I needed as soon as I arrived. She told me about a mandatory repair notification and they took care of Jessica was great! She knew who I was and what I needed as soon as I arrived. She told me about a mandatory repair notification and they took care of it while I was there. Loved the wash and vac service! Will always go here. More

Great dealership to work with Had a great experience with everyone involved at the dealership. Everyone was very professional and fun to work with. Found exactly what I wanted and Had a great experience with everyone involved at the dealership. Everyone was very professional and fun to work with. Found exactly what I wanted and for a fair price. Would definitely recommend to anyone. If i wasn't so far away I would even go to them for my service needs. More

Great experience at the service dept. Never had a bad experience at Hyundai. Very knowledgeable and helpful employees that work in the service dept. I get offers on different services ava Never had a bad experience at Hyundai. Very knowledgeable and helpful employees that work in the service dept. I get offers on different services available through email. Highly recommend. More