Laird Noller Ford of Lawrence

Poor communication, they got me again. Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice Years ago I promised that I'd never take my car to Laird Noller again. After they replaced the body control module in my other car not once, not twice, but three times on my 2006 Mazda 6, and was condescendingly talked down to when I mentioned that this is a known issue all over the internet, I swore I would never go back... Then I received a notice in the mail about a safety recall on my Hyundai Elantra. I figured I would give Laird Noller another chance since taking it to a dealership in Olathe is a pain. Despite the fact that this should have been a free service since there was a safety issue with my car, I was then called after that service was complete to be sold ~$1,200 worth of repairs for my car. After I declined to get any of the work done, because it seemed hilarious to me that a company would try to sell me over $1,000 after a simple (and free) recall service, I called my wife. She convinced me that we should probably get the front tires and breaks replaced while we were in there and I listened to her. I called them back to let them know to go ahead and do the front breaks and tires. He quoted me over the phone $103 per tire and ~$188 for the breaks (~$400 total which he said he would email me an invoice) and when I asked if they can get it done that day, he said he would check and call me back in 5 minutes. Over an hour later they called and said they could. I said that I needed to give them payment over the phone as I work out of town and would need to pick it up after hours. He said he would call back after the service was complete. At about 15 minutes before they closed, they had still not contacted me so I called them. I talked to a different person on the phone who then tried to tell me that it was going to be $600 for the service. Again, I was shocked. After hearing minutes of typing, he found the mistake and I thought "great, this will get back to around $400 +tax like I was told." Wrong. He said that it was almost $500. The service rep I previously talked to neglected to tell me about the mounting and balancing fee of ~$50. At this point I needed to get my car so I just gave him my payment info and hung up. I thought that would be the end of the terrible service that I received from Laird Noller, but I was wrong. After I got my car and looked at the attached paperwork it showed that one of the line items for service was a "complementary car wash, $7.99 value!". Was my car even remotely washed? No. I will never take my car to Lair Noller ever again, and I will make sure that everyone I talk to does the same. More

Service with Laird Noller Hyundai Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more please Service has always been excellent with Laird Noller. Jessica has been the most recent service rep on my last two visits and I couldn't be more pleased. She is excellent! Very customer focused, reviews all the information, various options, and provides enough detail on what/when a particular type of service is needed. I trust her judgement and will be using her as my service rep. Thanks again! Brian Pearson More

Oil change and tire rotation My appointment was at 8:45 and I was on my way by 10 am . I am always happy with service i bring my vehicle in for. I live in Topeka and could take it My appointment was at 8:45 and I was on my way by 10 am . I am always happy with service i bring my vehicle in for. I live in Topeka and could take it to the dealership there but I want to bring back to the one I bought it from. More

Service, Service, Service I recently purchased a vehicle from Laird Noller Ford and was helped by Cody Reich and Andrew Aitken. If you are in the market for a new or used veh I recently purchased a vehicle from Laird Noller Ford and was helped by Cody Reich and Andrew Aitken. If you are in the market for a new or used vehicle I would highly recommend shopping there. They provided me with excellent service throughout the entire process. In finance I worked with Jonathan Riedel who was extremely professional & knowledgeable. More

Great experience! First, and foremost, I've made a new friend! Sean Isaacs not only helped me find a new ride, he took the time to get to know me. He talked me through First, and foremost, I've made a new friend! Sean Isaacs not only helped me find a new ride, he took the time to get to know me. He talked me through the highlights of the vehicle, explained the upgrades I would experience with the Escape, then introduced me to the service department personnel! I now feel comfortable knowing that when I return with questions or for my first service appointment, I know them/they know me. More

Great! There was a small hiccup with my sale, and the whole team went above and beyond to make it right. The team made sure I was satisfied with my purchase There was a small hiccup with my sale, and the whole team went above and beyond to make it right. The team made sure I was satisfied with my purchase before I walked out the door. More

Wonderful people Jerry Hall was awesome and always smiling! He did a great job explaining everything about my Taurus! Sean Isaac, did amazing on suggesting me the Taur Jerry Hall was awesome and always smiling! He did a great job explaining everything about my Taurus! Sean Isaac, did amazing on suggesting me the Taurus. Alex in finance did a super fast job in getting me in it! More