Laird Noller Ford of Lawrence

They backup their product. The air conditioning didn't work; we found this out a few weeks after we bought our 2010 Ford Escape. No hassles, they fixed it, of course, with no c The air conditioning didn't work; we found this out a few weeks after we bought our 2010 Ford Escape. No hassles, they fixed it, of course, with no cost. I would have no problem buying another car from them. More

Love Laird Nollar Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work th Laird Nollar has always serviced my vehicles with friendly, honest, and affordable service. I drive from Lenexa because I completely trust the work they do. I trust that they won't take advantage of the fact I am a single female and know little about vehicles. Love Laird Nollar!! More

Time Lost We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were We dropped our car off, after having it towed due to a blown transmission, on a Sunday night. We called Monday morning to explain the issue. We were told by the end of that week, they would have the transmission taken apart, and give our third-party warranty company a call to come out. This was not done until the following mid-week. Each time WE had to call for an update, wondering where our car was. Once the warranty company came out, we were given the option of a rental, either for the Memorial day weekend, and returning it on Tuesday, or picking it up on Tuesday and having it for 4 days, leaving us without a vehicle for the holiday weekend. Once actual work on the transmission began, the deadline was pushed back twice, and finished on a Friday - to which we were not notified until Monday - a full month from drop-off. The car was returned dirtier than when we dropped it off. We have only had it back for a day now, so actual repair reliability is yet to be tested. More

Dealership Review Have purchased 3 cars over the last 8 years from this dealership and will continue to return. Also service all our vehicles at this dealership. Obvio Have purchased 3 cars over the last 8 years from this dealership and will continue to return. Also service all our vehicles at this dealership. Obviously happy with this dealership More

Great Car Buying Experience We had a wonderful car buying experience at Laird Noller with salesperson Jerry Hall. Jerry helped us learn a lot about three different vehicles, inc We had a wonderful car buying experience at Laird Noller with salesperson Jerry Hall. Jerry helped us learn a lot about three different vehicles, including test drives, over a several day period. This was very helpful in determining the vehicle that would best meet our needs. Then the dealership was very helpful in locating and securing the vehicle that had the features that we desired most. The negotiated price was a fair one according to the Consumer Reports car-buying service. Once the vehicle arrived Jerry went over many, many features and nuances of the vehicle with us. He was very patient, low pressure, and fun to work with. More

What a great experience! Like many other people, we were dreading the thought of buying a new car. We were pleasantly surprised when we drove onto the Laird Noller lot and gr Like many other people, we were dreading the thought of buying a new car. We were pleasantly surprised when we drove onto the Laird Noller lot and greeting by David Wakeman. Expecting the stereotypical used car salesperson pitch, we figured it would be a rough day. David proved to be anything but! We felt comfortable to walk around, choose some cars and test drive them. Instead of feeling like we were being sold a car we felt like we were actually getting to ask questions, get honest answers, and ultimately, choose the best car for our family! Alex, in the Business Office, was just as friendly and took the time to explain and break down all the financials for us which we were grateful for. The entire Laird Noller staff was happy and ready to help. I can't say anything but positive remarks about our entire experience. Thank you, David & Alex for a great day - we love our new car! Jenny & Joe More

oil change and tire rotation Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it Scheduled it online for an oil change only to call with a question the day before and find out that doing online doesn't work. I had to reschedule it. When I rescheduled it, the appointment took 30 minutes longer than promised. The work done was good, no problems there. More

Jerr Hall and Alex Alvarado Jerry Hall and Alex Alvarado did a awesome job of helping my husband and I pick out our new car. I would never have thought of getting a Hyundai unti Jerry Hall and Alex Alvarado did a awesome job of helping my husband and I pick out our new car. I would never have thought of getting a Hyundai until Jerry suggest it and once I drove the vehicle. I thought it might be a possibility. Alex Alvarado help us with become knowledgeable about the Hyundai Santa Fe and all the safety/convenience features vs price which sold us on the car. I love my new Santa Fe and I am happy and feel very good about my new car. The whole process was easy and quick from start to finish, thanks to Jerry and Alex. More

Quick, helpful, professional service. I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service proce I've worked with Mike Smith several times and every time he is the consummate professional. He keeps in constant contact through out the service process, so I'm always up-to-date on what's being done to my beloved Fusion. Friendly and well-spoken, Mr. Smith makes all aspects of service easy and enjoyable. More

Super Service & Great Employees! I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and on I've been dealing with Laird Noller Dealership for approximately 20 years and have never had a negative experience with them. Great salespeople and ongoing service staff is efficient, knowledgeable and very considerate. Really appreciate their care and consideration! More