Laird Noller Ford of Lawrence

very nice experience at Laird Noller Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! Jessica Lund was so nice to talk and the waiting room was neat! The taste of coffee was also good. It was also so great they provide fast Wifi!! More

Made it Right My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. My husband and I dropped off our car on Wednesday, my husbands day off, so that the car could be serviced and I could take our other vehicle to work. We were told we could pick up the car anytime before 8 PM which worked out well since I work in Kansas City and had a late meeting. When arriving at the dealership, the staff person on the floor, Cody, told me that the service department closed at 6, and that the department was open to 8 only on Tuesdays and Thursdays. He was very apologetic about the mix-up. After some discussion about how I could get my car, since my husband needed to go to work on Thursday and so did I, and we both headed in opposite directions - coming in Thursday AM to get the car was not going to be possible. Since my husband had remembered to bring in the spare key, Cody made a call and got some advice on how to get the car out of the fenced area. All in all, what could have been a really frustrating situation turned out well and I was able to get my car that evening. The next day the service writer also called and apologized for the mix up... We have always owned Ford/Lincoln/Mercury/Mazda vehicles and have had the best experience driving these well into several hundred thousand miles. We appreciate Cody's assistance and will remember this when we go to replace this car. More

I flew all the way from Texas to buy from Laird Noller Jerry Hall and Jeff Kirwan took great care of me when I bought my Transit Connect from them. They're great people, and made sure that everything I cou Jerry Hall and Jeff Kirwan took great care of me when I bought my Transit Connect from them. They're great people, and made sure that everything I could possibly need was taken care of. It was absolutely worth the trip! Thank you both! More

Great used Car buying esperience Purchased a used car from Tony. It was a very good experience -- very efficient and arrived at what I thought was a great deal. Service after the sa Purchased a used car from Tony. It was a very good experience -- very efficient and arrived at what I thought was a great deal. Service after the sale -- a couple of minor items -- have been handled quickly and satisfactorily. Scott was also very helpful in the buying process and follow up. Jeff made the paperwork an easy task -- and went out of his way to help get a service contract for my Jeep. More

excellent I would recommend this dealership! I am very please with how everything was taken care of and they made sure I was comfortable I would recommend this dealership to anyone that was buy I am very please with how everything was taken care of and they made sure I was comfortable I would recommend this dealership to anyone that was buying a car or truck Thank You very much Kathy Howe More

2014 Santa Fe from Laird Noller Most convenient buying experience yet! Love the Santa Fe, great value with lots of extras. Josh was excellent to work with and made the process simp Most convenient buying experience yet! Love the Santa Fe, great value with lots of extras. Josh was excellent to work with and made the process simple. No haggle/low price and simple transaction. He even had them deliver my new car right to my door! More

Recall on Explorer The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding fro The service department worked with me to get my truck in for the repair, during one of their busiest weeks. The service I received was outstanding from start to finish and I apprreciate the offer of a courtesy ride if needed. Highly recommend Laird-Noller service department and their professional work with customers. More

2015 Explorer XLT Cannot say enough about my experience with these guys. From Chris in Internet/IT contact to Josh in sales & Marc in management. Finance & customer ser Cannot say enough about my experience with these guys. From Chris in Internet/IT contact to Josh in sales & Marc in management. Finance & customer service were great too. Absolutely great assistance in finding & delivering the vehicle I wanted. More

Love this team! We had a great car buying experience with Laird Noller but then again, we always do and will continue to come back every time we need to purchase a ca We had a great car buying experience with Laird Noller but then again, we always do and will continue to come back every time we need to purchase a car! More

Thank You for a friendly service My husband and I had purchased our previous van from Laird Noller in Topeka. It had a only needed basic work on it for the past 11 years of owning th My husband and I had purchased our previous van from Laird Noller in Topeka. It had a only needed basic work on it for the past 11 years of owning the Ford Windstar 2003. But about 2 months ago it took a turn for the worse. The cam went out, the rear brakes needed some gentle work, my rear axel had a crack in to all the way across, and lastly my transmission went out on the highway 35 coming back from KC to Lawrence. We were not looking to purchase a vehicle at this time but need came before the timing we were looking to replace our van. I went into Laird Noller Lawrence and looked around and at few options they had on the pre-owned lot with Sean, he was very fun, friendly and caring of what we needed in a vehicle. We gave him a run for his money but in the end the whole team wanted to work with us and didn't want us to walk off the lot to go somewhere else. They did what they needed to do. Thank You Sean and your team. More