Laird Noller Ford of Lawrence

Successful car search We have purchased a Mazda3 i Touring sedan after lengthy consideration of several models, leading to a choice among the Masda3, the Honda Civic, and K We have purchased a Mazda3 i Touring sedan after lengthy consideration of several models, leading to a choice among the Masda3, the Honda Civic, and Kia Rio and Forte, I probably would not even have considered visiting Laird Noller Automotive to look at Fords or Mazdas except that I had a previous excellent experience there when shopping for the last car we purchased (which ended up being a Honda Accord from another dealer). It was during that prior car search that I met Matt Bigelow, who did an excellent job promoting Ford products--particularly the Ford Fusion. Despite losing that sale, Matt greeted us with enthusiasm when we came back looking for a second car. Matt is a courteous and knowledgeable car salesman with enduring patience, as it was many weeks of frequent contacts between initial contact and final decision on the Mazda3. During that process we also had excellent experiences with all the members of the Laird Noller sales team with special kudos to Cody Reich and Jon Riedel. Cody made every effort to ensure that we ended up with the right deal on the car and Jon was well organized in the process of going through all the paperwork related to the purchase, giving plenty of time for us to ask questions, read over the documents and understand what we were signing. With appreciation for the quality of their service, I will definitely recommend Laird Noller Automotive to my friends and will encourage them to contact Matt Bigelow when they go there. More

New Car experience. The friendly informative staff made this car buying experience exceptional. I felt at home in discussing needs and wants of a new vehicle and after ou The friendly informative staff made this car buying experience exceptional. I felt at home in discussing needs and wants of a new vehicle and after our purchase to have Mike Brady come to my work to get my car for the Simoniz treatment and return it the same day knowing that I had a very busy schedule was amazing. This is what I love about Lawrence and our small town atmosphere. Sometimes you get to feel a little special! Thank you! More

Mazda CX-5 Matt impressed me by knowing the product. I wanted technical detail and he answered 90% of my questions with his presentation of the product, and the Matt impressed me by knowing the product. I wanted technical detail and he answered 90% of my questions with his presentation of the product, and then answered my other questions. I've come to expect that car salesmen are usually not car guys and they don't know the product as well as me, but Matt was different. More

Great Car Buying Experience Laird Noller was a great experience and hassle free. We got a great car with all of the amenities at a steal. We got online and searched for cars an Laird Noller was a great experience and hassle free. We got a great car with all of the amenities at a steal. We got online and searched for cars and Laird Noller was one of the only dealership that actually had great customer service. The experiences was fantastic. We contacted them to see if they had a car that wanted. Josh Hoke, Alex Marfise and other team member were amazing. Josh worked hard to find a car with the amenities we wanted and he came through big time. He got us a car with almost everything we wanted and we just payed for a few additional features. The car was a steal. I highly recommend Laird Noller. It was hassle free and I will go to them again if I need to buy a new car. They were exceptional! More

Excellent Experience My car search took me to three dealerships, and Josh was easily the most-skilled, most client-focused sales professional we ran into. I used the USAA My car search took me to three dealerships, and Josh was easily the most-skilled, most client-focused sales professional we ran into. I used the USAA car buying service, which I also loved. My buying experience was consultative, no-pressure, and he demonstrated a genuine desire to place us in the car that made us the happiest. I would definitely buy from him again. And again. And again. He's a really good sales professional. More

Test Driving I have been looking for a new vehicle and wanted to test drive the Ford Escape Titanium. Matt Bigelow was very helpful and not pushy at all. He showed I have been looking for a new vehicle and wanted to test drive the Ford Escape Titanium. Matt Bigelow was very helpful and not pushy at all. He showed me all the features of the vehicle and answered all my questions in a very professional way. It was a great experience. More

New Truck Purchase Our family would recommend Laird Noller Ford for all your car or truck purchases and service needs. They were professional and helpful during our n Our family would recommend Laird Noller Ford for all your car or truck purchases and service needs. They were professional and helpful during our new truck purchase. Thanks, Jonathan And Staci More

Great service! My husband and I were both pleased with the service we received at Laird Noller. After shopping at other dealers this was definitely the best place to My husband and I were both pleased with the service we received at Laird Noller. After shopping at other dealers this was definitely the best place to end up. We were pleased with the trade allowance we got for our old car, non pushy sales associates and overall atmosphere at Laird Noller. More

New Car Purshase My wife and I were looking to trade her car in for a small SUV with a towing package. Did some research on the internet via USAA car buying service an My wife and I were looking to trade her car in for a small SUV with a towing package. Did some research on the internet via USAA car buying service and we looked at both the Ford Escape and the Toyota line of small SUV's., and Laird Noller Ford was the winner. Not only did we get the car that we wanted, but our new car buying experience was made effortless by the outstanding customer service, courtesy and professionalism of the sales team most importantly the efforts of Josh Hoke and in finance Marc Hauser. It was their wonderful customer service that really sealed the deal for us. They went out of their way to assist us staying late since we traveled from Topeka after we got off work and the car was waiting on us. Josh went over the car with us. Marc made sure all of our questions and needs were being answered and met. The entire staff we met at Laird Noller was fantastic. They made the whole "Buying a Car" process as easy as can be. They have definitely earned a new customer. We are telling all our family and friends to give Laird Noller a call for their car buying needs. Thanks again! More

new escape We recently purchased a new Ford Escape. Our salesperson was Jerry Hall. He was very friendly and helped show us all the details in operating all t We recently purchased a new Ford Escape. Our salesperson was Jerry Hall. He was very friendly and helped show us all the details in operating all the options on our car. For those of us who are technologically challenged, this was a big help! We are still learning new things and are enjoying driving our new vehicle. More