Laird Noller Ford of Lawrence

They were very courteous and helpful. They helped us find just the car we wanted and made a deal we were comfortable with. Everyone connected with the sale was very friendly and helpful. just the car we wanted and made a deal we were comfortable with. Everyone connected with the sale was very friendly and helpful. More

We had a car emergency when our engine overheated on a Saturday. We took it to Laird Noller and the service manager Kelly Steele saved the day! Kelly stayed late Saturday night to make sure that everythi Saturday. We took it to Laird Noller and the service manager Kelly Steele saved the day! Kelly stayed late Saturday night to make sure that everything was repaired on the car so we could drive it to Texas the next day. He even came in on a Sunday morning to cancel out the order and give us our car. He definitely went above and beyond and I would recommend him to anyone in the are for future car service/repair. More

From beginning to end, the experience was superb. Helpful and knowledgeable; accommodating and easy to work with. Can't say enough good things about my experience with Jeff and Mike. The car I was Helpful and knowledgeable; accommodating and easy to work with. Can't say enough good things about my experience with Jeff and Mike. The car I was looking for was not on their lot so I contacted Mike and he had it located within an hour. Went by for an appraisal that night and received a fair trade in offer. Had the car on the lot by noon the next day for me to test drive. Entire deal done in less than 3 hours. Great work, fellas. More

Outstanding salesperson (Chris Maynard). Answered questions clearly. Always very friendly and made my wife and me very comfortable in working with him. Although I naturally do not particularly trus questions clearly. Always very friendly and made my wife and me very comfortable in working with him. Although I naturally do not particularly trust salesmen in most situations, both my wife and I found Chris to be trustworthy. He offered solid advice. I do not recall the name of the young man who helped us with the business office portion of our experience but he was also outstanding. Overall, one of the best car-buying experiences we have ever had and I purchased quite a few cars, Fords, over the years. More

Everyone was very friendly and knowledgeable. We arrived at the price fairly quick. Both parties were satisfied. I would recommend this dealership and salesman to my family and friends. at the price fairly quick. Both parties were satisfied. I would recommend this dealership and salesman to my family and friends. More

I drove 215 miles from Omaha to Kansas to purchase my Ford Escape. I really enjoyed the service I received at Laird Noller. I felt very comfortable buying my vehicle from them and will continue to buy fu Ford Escape. I really enjoyed the service I received at Laird Noller. I felt very comfortable buying my vehicle from them and will continue to buy future vehicles from them. I shopped around for vehicles in Omaha and felt pressured to buy something I wasn't comfortable getting, I didn't feel that way at all at Laird Noller. It was a much more relaxed and enjoyable experience. More

My overall experience at Laird Noller exceeded my expectations. The sales team was very friendly and didn't haggle over the price of the car. They made every attempt to put me into the car I wanted, expectations. The sales team was very friendly and didn't haggle over the price of the car. They made every attempt to put me into the car I wanted, even with my, not so great credit history. During the course of my search for a used car, I had been to many other dealers who tried forcing me to purchase a car that I had no interest in buying. For example, at Olathe Hyundai, I had made 2 different appointments to be shown a car. When I arrive at their dealership at my appointment, my sales rep had told me that the car was sold on both occasions, but not to worry, they could find me something else similar. It was a very frustrating experience, because I had my mind set on a Sonata. I finally chose to drive down to Lawrence, KS to Laird Noller , when within an overall 3 to 4 hours, was in the exact car that I had dreamed of. I recommend them and will be purchasing my next card through them for sure. Thanks Team! More

sales personnel listened to my needs, as opposed to forcing their wishes, and followed up with possibilities. Appreciated their attentiveness and personable manner of dealing with me and my spouse. forcing their wishes, and followed up with possibilities. Appreciated their attentiveness and personable manner of dealing with me and my spouse. More

Jeremy and David always make me feel so welcome when I come in - whether I'm asking a million questions about a potential trade or finally making my decision, they are nothing but patient and super helpfu come in - whether I'm asking a million questions about a potential trade or finally making my decision, they are nothing but patient and super helpful. Buying a car is a big deal to me and the financial stuff can freak me out, and they can sense that and never pressure me. Plus, I always bring my sister with me to help out and they're awesome about it! Seriously wouldn't go anywhere else! More

First day went extremely well. Great selection of vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check vehicles; great prices;sales staff very accommodating. Sealed the deal with no hassles. Second day very disappointing. After we presented the check things went south. We'd made an appointed time to pick up the car late in the day. We waited 45minutes for the car to be cleaned. Then the 60day tag was not ready. We had to drive to another location and wait 45 minutes got that process to be completed. Expecting to be in and gone in half an hour we had to kill 2 hours waiting. Now I know why "customer service" begins with "cuss." When we got home, we realized that several surfaces inside the vehicle were not cleaned as they had some sort of sticky residue on them. I would recommend this dealership for their selection and prices but was disappointed in their overall in attention to follow up and detail. I currently have a 2000 F150 that I will be looking to trade in the near future. I will probably carefully consider my options at that time. Furthermore, I wanted to purchase a new tire as a spare. I called the laird holler Hyundai dealer in topeka over three weeks ago. They said they would order the tire and give me a call. No response yet. I would like to add that our salesman, joe Kelly, was great. All the hassles seemed to be out of his control. More