Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.1
1,840 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
Contact Dealership
View Awards

935 West 23rd St

Lawrence, KS

66046

Directions

By Type

Showing 1,840 reviews

April 29, 2025

The overall experience was ok. I received an oil change, rotor resurfacing, tire rotation, and oil change. After leaving I received a “change oil” notification on the vehicle. T More

by LJ Antoine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback, and we apologize for the oversight with resetting the oil life indicator. We understand how important attention to detail is, and we appreciate you bringing this to our attention. We're also sorry to hear that the cost didn’t meet your expectations. We would love the opportunity to make this right and ensure your next visit exceeds your expectations. Please feel free to reach out to us if you have any further concerns or if you'd like assistance with the oil life reset. Thank you for your patience, and we hope to serve you better next time.

April 29, 2025

She remembered me, which is always appreciated. She was polite and helpful! Efficient, helpful, and kind More

by ogrockyne
Recommend Dealer
Yes
Employees Worked With
Hayley? I think
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience. It’s always great when our team remembers and connects with our customers—it’s all part of the service we strive to provide. We truly appreciate your feedback and are happy to know you felt taken care of. If you need anything else, don’t hesitate to reach out!

April 28, 2025

Where to start…. Vehicle sold to us was not a “new” car as advertised. It only had 247 miles on it, but had been previously registered in Missouri as a commercial ve More

by Frank Benavidez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ann Neice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Charay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Manzanera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback, and we sincerely apologize for the issues you encountered during your purchase. We understand how frustrating this situation must be, and we truly appreciate you bringing these concerns to our attention. To help resolve this matter, we encourage you to reach out directly to our General Manager, Chris Charay, at ccharay@lairdnoller.com. He will be more than happy to look into your experience and work with you to find a satisfactory solution. Thank you again for sharing your experience, and we look forward to addressing your concerns.

May 21, 2025 -

Frank Benavidez responded

I have tried to reach out to Chris Charay multiple times, and he either refuses to call me back or does not care about the problem we have. We are now past the 30 day limit that the State of Missouri gives us to title a new vehicle with out late fees.

April 28, 2025

Good service during the visit. Some issues with my extended warranty. Ended up getting it figured out to get the service completed but was not able to get more information on the w More

by cms3333
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback! We’re glad to hear that your service was completed, but we apologize for the issues you encountered with your extended warranty and the lack of follow-up. We strive to provide clear communication and timely support, and we regret that we fell short in this instance. Please feel free to reach out to us directly if you need further assistance with your warranty or any other questions. We’re here to help and want to make sure you’re fully satisfied.

April 27, 2025

I worked with Kylee to get the vehicle I was wanting! We live out of town and one of their stores in Oletha had a vehicle I was interested in and they worked to get it to Lawerence for me to test drive. More

by Alyssa Sibal
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kylee Bremer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We’re so glad to hear that Kylee made your first car purchase a smooth and easy process. We're so glad we were able to accommodate by bringing the car you wanted to Lawrence! Congratulations on your first car, and if you need anything else, don’t hesitate to reach out! Enjoy your new ride!

April 26, 2025

Jayde, Brandon, and Hailey were all amazing to work with on a service on my new vehicle and helping me fight my battle with parts that I knew were under warranty! Even though my vehicle was not purchased fr More

by Janet flory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayde, Brandon
Report | Print
May 14, 2025 -

Laird Noller Ford of Lawrence responded

thank you for the incredible review! We’re so glad Jayde, Brandon, and Hailey were able to support you through the warranty battle and deliver the service you deserved. It means a lot that, even though your vehicle wasn’t purchased from us and we’re outside your network, you still felt confident in our team to stand by your side. Your 20/10 recommendation truly means the world to us, and we’ll be here anytime you need us in the future. Thanks again for the trust!

April 25, 2025

Professional service advisors. Fast, efficient service and great attention to detail. Friendly, Efficient and Professional service. More

by Vincentsorter
Recommend Dealer
Yes
Employees Worked With
Jayde
Report | Print
May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic feedback! We’re glad to hear our service advisors provided a professional, friendly, and efficient experience. Attention to detail is something we take pride in, and it's great to know that stood out during your visit. We appreciate your support and look forward to seeing you again!

April 25, 2025

Great Great customer service and all were very nice and helpful. Glad I came there! More

by haileyk2145
Recommend Dealer
Yes
Employees Worked With
Brandon Hofelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Hofelt
Report | Print
May 14, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and that our team made you feel welcome and supported. We're glad you came to see us too and look forward to helping you again in the future!

April 24, 2025

Service advisors were very knowledgeable and helped me make the right decision in what I needed to replace on my car to help me out in the long run. More

by Shealee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We're glad to hear that our service advisors were able to help guide you in making the best decision for your vehicle. It’s always our goal to provide clear, helpful advice that supports our customers in the long run. We truly appreciate your trust in us and look forward to helping you again whenever you need service in the future. Safe driving!

April 23, 2025

Ashton did a great job on finding the right car to fit my personal and professional needs More

by jonathanllacy
Recommend Dealer
No
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Manzanera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the feedback! We're happy to hear Ashton helped you find the right vehicle to match your needs. If there’s anything we can do to turn that 3-star experience into a 5-star one, we’d truly love to know—your satisfaction means a lot to us. Please don’t hesitate to reach out! Please feel free to share any feedback to customerconcerns@lairdnoller.com.

1
2
3
4
...
184