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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,861 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,861 reviews

May 27, 2025

A hassle free oil and filter change! I was greeted and checked in quickly and my services were completed in under an hour! More

by AEMYSTER2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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May 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're so glad to hear your oil and filter change was quick and hassle-free. Providing efficient, friendly service is what we aim for, and it's great to know we hit the mark. We appreciate your business and look forward to seeing you again!

May 25, 2025

Haliey was friendly and nice. Overall though I was not pleased. I took the truck in to get it fixed at 7:00 am. I had to call at 4pm to find out the status on the repair. I do not More

by mriling
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for your feedback. We're glad to hear that Haliey made a positive impression, but we're truly sorry to learn that the overall experience didn’t meet your expectations. Clear and timely communication is a priority for us, and we regret that you were left waiting for updates. We understand how frustrating that can be and will use your feedback to improve our process moving forward. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly, we’d appreciate the opportunity to regain your trust.

May 20, 2025

I scheduled a Saturday morning appointment a week ahead of time and then during the week I received multiple emails reminding me of the appointment. Then I drive to the station on Saturday morning and nobo More

by JOHNSONMITCH181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Haliey Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by our unexpected closure on the day of your original appointment. We understand how valuable your time is, and we're truly sorry that this impacted your Saturday morning. We also regret that your initial interaction upon returning didn’t reflect the level of empathy and service we aim to provide. That said, we're glad to hear the situation was eventually acknowledged and a discount was offered to help make things right. Your feedback is important to us, and we’re using it as an opportunity to improve our communication and service going forward. If there’s anything else we can do for you, please don’t hesitate to reach out. We’d love the opportunity to provide a better experience next time. Thank you again for your honesty and for giving us the chance to serve you.

May 17, 2025

Very pleasant and efficient service rep. , and great mechanic who explained his work in a clear and friendly way! More

by TVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My mechanic!
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May 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We're so glad to hear that your service rep was pleasant and efficient, and that our mechanic took the time to explain everything clearly and in a friendly manner. That’s exactly the experience we strive to provide! We truly appreciate your business and look forward to helping you again in the future.

May 17, 2025

Xavier was very curtious, helpful and answered my questions. I am very happy with my truck. I would recommend him. More

by SEE
Recommend Dealer
Yes
Employees Worked With
Xavier Jimenez
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May 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your kind words! We’re thrilled to hear that Xavier provided courteous and helpful service and was able to answer all your questions. It’s great to know you’re happy with your truck, that’s what we love to hear! We truly appreciate your recommendation and look forward to assisting you again in the future.

May 17, 2025

Mostly prompt service. Tire rotation & oil change went well. Waiting room is nice. I was kept updated on service. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We're glad to hear your tire rotation and oil change went smoothly and that you found our waiting room comfortable. It’s also great to know our team kept you informed throughout your visit, we always aim to provide clear communication and efficient service. We appreciate your business and look forward to seeing you again for your next service!

May 16, 2025

I was very happy with process. Aaron and Aaron were professional and friendly. Very positive experience and I would recommend them to others More

by dfriedrich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Lassley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the great review! We're so glad to hear you had a positive experience and that both Aarons took great care of you with professionalism and friendliness throughout the process. We truly appreciate your recommendation and are grateful for the opportunity to earn your business. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything in the future!

May 10, 2025

Service rep, Hailey, was excellent. I trust her. She answered every question and even got the mechanic to show me where the damage was. More

by RPLamb707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words! We're so glad to hear that Hailey provided you with excellent service and took the time to ensure all your questions were answered. It's great to know she helped build that trust by involving the mechanic and showing you the damage firsthand. We'll be sure to pass along your feedback to her—she’ll really appreciate it. Thanks again for choosing us!

May 10, 2025

I brought my used vehicle in for a safety recall, and Laird Noller Ford provided outstanding service from start to finish. Not only did they take care of the recall, but they also diagnosed a few minor i More

by coreneseaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Smith
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your experience with Laird Noller Ford exceeded expectations. It's great to know our team was able to take care of your recall and kept things affordable for you! Your loyalty means the world to us, and we’re honored to have earned it. We look forward to continuing to provide you with excellent service for years to come!

May 10, 2025

Super fast and nice. They got me taken care of! Had all my paperwork on file and it was the most seamless amazing experience More

by Ellykendalllee
Recommend Dealer
Yes
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May 13, 2025 -

Laird Noller Ford of Lawrence responded

Thank you for the fantastic review! We're so glad to hear your experience was fast, seamless, and positive from start to finish. Having everything ready and making the process easy is exactly what we aim for. We appreciate your kind words and look forward to helping you again in the future!

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