Laird Noller Ford of Lawrence

I was happy enough with the truck and price but the finance department tucked us. I simply wanted to put half down in cash and finance the the other half The finance guys, Ali, lied my omission, kep finance department tucked us. I simply wanted to put half down in cash and finance the the other half The finance guys, Ali, lied my omission, kept telling me they didn't need my check right now and waited till the very end to spring on us they financed the whole price rather than listen to me and do what I asked. Now I'm saddled with a monthly loan payment much higher than I wanted to pay, even if it gets paid off sooner by paying the loan down. I felt like the finance guys, Ali, tricked me and that feels bad. So can't recommend Laird Noller Ford of Lawrence. More

The way they do business is deceitful. I will never go there again. The salesperson was nice, but not as informed as she should have been. I estimate I overpaid for the vehicle by abou I will never go there again. The salesperson was nice, but not as informed as she should have been. I estimate I overpaid for the vehicle by about 10,000 dollars. More

The service department had overbooked the date for my first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new a first appointment and even though I had made the appointment several days in advance, I'd have to wait until late afternoon. Amber scheduled a new appointment for me on a different day. It seemed that the overbooking was due to the online appointment scheduling system where to people who answer the phone have no idea how many service appointments are made and for what kind of service on any given day. The word count and encouragement line "Nice work" are not necessary and annoying. More

The only place I go to for my car to get fix. The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You The employees are very nice and know my name. Amber does very to communicate with me and keep me updated on my car. Thank You More

I received a call to schedule oil change saying they were giving a deal for 59 dollars. I pick up my vehicle and it was 120 dollars. False advertisement. Don’t promise 59 dollars hidden under fees and fin giving a deal for 59 dollars. I pick up my vehicle and it was 120 dollars. False advertisement. Don’t promise 59 dollars hidden under fees and fine print. I don’t know if I will ever return or recommend this place to anyone else. More

Horrible service. I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle brok I started having problems with my vehicle from day one. Took over a month to get a part in for a common model car. In the meantime my vehicle broke down for another reason, which lead to a extremely high tow bill and me being without the vehicle for another couple of weeks while I had to wait for the needed parts for that issue. This all after an extended service wait time before I could initially take the car home. So, my guess is the dealer knew they had a lemon and were hoping some sucker would buy it. Avoid, untrustworthy. More

I'm heading back for a third time this week to get something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the d something fixed. They ordered the parts, only to be told after an hour that they were still missing a part to fix my car. I drive 30 minutes to the dealership. Do better! More

For my 100,000 mile oil change and service I called the Quick Lane to set up an appointment. I was directed to voicemail where I left a message asking to schedule that service. A few hours later I got a ca Quick Lane to set up an appointment. I was directed to voicemail where I left a message asking to schedule that service. A few hours later I got a call back and scheduled the service. It took 1-1/4 hour for this “quick” service. For my 105,000 oil change and service I again called the Quick Lane and again was directed to voicemail Where I left a message to schedule that service work. Never got a call back. I in turn went to Valvoline Instant Oil Change where I had the same multi point service work and tire rotation done which was completed in about 45 minutes, without an appointment. I think they have earned my business. More

Every thing ok. Was disappointed that the works package was so expensive. Please make sure I get my Forpass points Was disappointed that the works package was so expensive. Please make sure I get my Forpass points More

I drive away with an Edge after a wonderful experience with Ali helping me figure out what I wanted and Nick in finance working the numbers. A very positive experience. We’ll be back for our next car! with Ali helping me figure out what I wanted and Nick in finance working the numbers. A very positive experience. We’ll be back for our next car! More