Laird Noller Ford of Lawrence

Laird Noller Ford of Lawrence responded

Thank you for bringing this matter to our attention. We're truly sorry to hear about the extended wait time and the oversight regarding the tire rotation during your recent visit for an oil change. This is not the level of service we strive to provide to our valued customers, and we sincerely apologize for the inconvenience and frustration this experience has caused. Your feedback is extremely important to us, and we would like the opportunity to discuss your concerns further and make things right. Please reach out to our management team at 785-843-3500 at your earliest convenience. We're committed to addressing this issue and ensuring that it doesn't happen again in the future. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future.

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience! We're delighted to hear that you were super happy with the service you received at our dealership. Providing prompt service and clear communication are top priorities for us, and we're glad we could meet your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

Laird Noller Ford of Lawrence responded

We apologize for the inconvenience and lack of communication during your recent visit for an oil change. Your time is valuable, and we regret that the service took longer than expected without proper updates. We aim to provide prompt and efficient service, and we clearly fell short in this instance. Your feedback is important to us, and we will address this issue with our team to ensure better communication and service in the future. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out. We appreciate your business and hope to regain your trust in the future.

Laird Noller Ford of Lawrence responded

That's fantastic to hear! We're thrilled that you had a positive experience with our dealership. We strive to provide efficient and timely service to all our customers, and we're glad we could exceed your expectations by completing the recall item and vehicle check sooner than anticipated. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had excellent communication with our team and that you knew exactly what to expect throughout your visit. Providing knowledgeable staff and clear communication is a top priority for us, and we're glad to hear that we met your expectations. We're also delighted to hear that you had a pleasant experience with our courtesy driver. We understand the importance of providing exceptional service at every touchpoint, and we're glad that our team delivered on that front. If you ever need anything else or have any further questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!

Laird Noller Ford of Lawrence responded

We're truly sorry for the inconvenience and frustration you experienced during your recent visit for the factory recall on your vehicle. We understand how important your time is, and we sincerely apologize for not completing the job within the expected timeframe. Your feedback is crucial to us, and we're committed to addressing the issues you encountered to prevent similar situations in the future. Please know that we take your concerns seriously, and we're working to ensure that appointments are honored promptly and efficiently. We appreciate your patience and understanding, as we work on expectations and process. We apologize that it took longer than expected, sometimes recalls take longer than the manufacturer or advisor state and that should have been communicated. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

Laird Noller Ford of Lawrence responded

I'm sorry to hear about your less-than-ideal experience. At Laird Noller, we strive to provide exceptional customer service, and it's disappointing to learn that you didn't receive the friendliness and promptness you expected from our front desk staff. Additionally, we apologize for any inconvenience caused by running behind schedule. Regarding your feedback about the service tech not asking for your assistance with the kill switch, we appreciate your input and will use it to improve our processes moving forward. Your satisfaction is important to us, and we value your feedback as we continually work to enhance our service experience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to serve you better in the future.

jacksonmichele36 responded

Thank you, Brennen. I appreciate you getting the door handle for me and keeping me posted. I'm excited to have it installed. You certainly have made a life long customer of me. Again thank you for your fabulous service!

Laird Noller Ford of Lawrence responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had great service and communication during your visit. Providing a positive experience for our customers is our top priority, and we're glad that all aspects of your visit met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future!