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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,866 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,866 reviews

February 04, 2024

Everyone was friendly and helpful, just took longer than predicted. It was an over all good experience for me dealing with a recall. More

by P.SOPER203
Recommend Dealer
Yes
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Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're glad to hear that you had a positive experience with our team, despite the longer-than-predicted wait time. Your patience and understanding during the recall process are greatly appreciated. If there's anything else we can assist you with in the future, please feel free to reach out. Thank you for choosing us, and we hope to serve you again soon!

February 04, 2024

They were great it didn't take long really satisfied I will pass my experience to my friends More

by davidgil49
Recommend Dealer
Yes
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Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your experience with us! We're thrilled to hear that you were satisfied with the service and that it didn't take long. Your recommendation means a lot to us, and we truly appreciate you spreading the word to your friends. If you ever need anything else or have any questions, feel free to reach out. We're here to help!

February 04, 2024

The service was quick and well done The service was quick and well done, very happy with the service More

by AIDANSCHMI1
Recommend Dealer
Yes
Employees Worked With
Brendan
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Feb 04, 2024 -

AIDANSCHMI1 responded

I enjoyed the service and the workers, glad they work just as hard to help me as when I worked there

February 04, 2024

Fast, convenient, cheap Easy to book online, great service with fast turnaround. Not too expensive. Convenient More

by elisa18173
Recommend Dealer
Yes
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Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear about your positive experience with us! Thank you for taking the time to share your feedback. We're thrilled that our online booking system made scheduling easy for you and that you found our service to be fast, convenient, and reasonably priced. Your satisfaction is our priority, and we look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out.

February 04, 2024

Haley was a pleasure to work with. She responded with a text on my vehicle status. She always greets you with a smile, and Laird Noller is very lucky to have her as a Service Advisor! More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haliey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Laird Noller Ford of Lawrence responded

We're delighted to hear that you had a wonderful experience with Haley! Thank you for taking the time to share your feedback about her exceptional service. We agree that she's an invaluable member of our team, and we're grateful to have her as a Service Advisor. If there's anything else we can assist you with in the future, please don't hesitate to let us know. We appreciate your support and look forward to serving you again!

February 02, 2024

Worked with Ali, a really great buying experience, fair & honest. I highly recommend Laird Noller! More

by Scott Cool
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your recommendation! We're thrilled to hear that you had a great buying experience working with Ali. Providing fair and honest service is at the core of our values, and it's fantastic to know that Ali exemplified this during your visit. We appreciate your positive feedback and look forward to serving you again in the future. Safe travels and enjoy your new purchase!

February 01, 2024

Ashton Orcutt did a great job getting my Bronco ordered and delivered. He was very thorough explaining all of the options and how they worked once it was delivered. It was a great experience. More

by 3sportygirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
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Feb 10, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with Ashton Orcutt and our team! We're thrilled to hear that Ashton did a great job in assisting you with ordering and delivering your Bronco, and that he provided thorough explanations of all the options and features. Ensuring that our customers have a great experience from start to finish is our priority, and we're glad to hear that Ashton's efforts contributed to making your experience enjoyable. We'll be sure to pass along your kind words to Ashton, as we know he'll be delighted to hear about your satisfaction. If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope you enjoy your new Bronco for many adventures to come!

February 01, 2024

Took really long to get my truck back. Had to have the tailgate wiring harness replaced. Dropped the truck off on monday and didnt get it back till friday evening More

by Logandilloncox
Recommend Dealer
Yes
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Feb 03, 2024 -

Laird Noller Ford of Lawrence responded

We appreciate your feedback and apologize for any inconvenience caused by the extended service time. Our goal is to provide timely and efficient service, and we regret if we fell short of your expectations during this visit. We'll review our processes to ensure a more streamlined experience in the future. If there's anything else we can assist you with or if you have additional concerns, please feel free to reach out. We value your business and appreciate your understanding. Thank you for bringing this to our attention.

January 30, 2024

Friendly and easy to work with I had a great experience. Ashton was very helpful and I am happy with the decision More

by Joseph.goodfriend
Recommend Dealer
Yes
Employees Worked With
Ashton Orcutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashton Orcutt
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Jan 30, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for your kind words! We're delighted to hear that you had a great experience working with Ashton and that you're happy with your decision. Our team strives to provide a friendly and helpful environment, and it's fantastic to know that we met your expectations. If you ever need anything else or have further questions, don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Safe travels and enjoy your new purchase!

January 20, 2024

I would like to say my experience with laird Noller was a great experience. Will be recommending them to other people for sure More

by Joe borjas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with Laird Noller Ford Lawrence! We're delighted to hear that your experience was great, and we truly appreciate your recommendation. Customer satisfaction is our utmost priority, and we're thrilled to have earned your trust. We look forward to serving you and those you recommend in the future. Safe travels, and thank you for choosing Laird Noller Ford Lawrence!

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