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Laird Noller Ford of Lawrence

Lawrence, KS

Overview
Employees
Reviews
Vehicles
4.2
1,866 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,866 reviews

January 19, 2024

Service department experience was awful. Very poor communication on the day of service. After arriving to pickup vehicle; waited for 30 minutes for ticket to be written up. Brought in a $10 More

by knapier712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Andrew
Report | Print
Jan 19, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had with our service department. Your feedback is crucial to improving our services. We are genuinely sorry for the poor communication on the day of service and the delay in processing your ticket upon vehicle pickup. This is certainly not the level of service we aim to provide. Our team is committed to resolving these issues promptly and ensuring your questions and concerns are addressed. Someone from our service department will reach out to you shortly to discuss your experience in detail and work towards a resolution. We appreciate your patience and the opportunity to make things right. If there's anything else you would like to share or discuss, please feel free to contact us directly.

January 18, 2024

We didn’t get any type of personal attention our vehicle was serviced but when it was picked up and dropped off there were less then a few words spoken to us I felt ignored and it seemed they were being bot More

by sierratls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows we weren’t introduced
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Jan 18, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent service. We're committed to providing excellent customer service, and it's disheartening to hear that we fell short of your expectations. To address your concerns and ensure we learn from your experience, we kindly request you to reach out to our Service Director, Josh Andrew, at 785-843-3500. Your insights are valuable, and we want to make things right. Your satisfaction is our priority. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns directly.

January 17, 2024

Our experience started by staff being willing to go above and beyond so my wife could drive each vehicle we were interested in. When it came to crunching the numbers, we could not be happier and we’re shocke More

by brianaeschliman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kai Mata
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Jan 20, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our staff went above and beyond to ensure your satisfaction during your vehicle selection process. It's always our goal to make the car-buying experience as seamless and enjoyable as possible, and we're delighted that you felt our team achieved that. We understand that crunching the numbers is a crucial part of the process, and we're pleased to hear that you were happy with the results. Our commitment is to provide fair and transparent pricing to our customers. We appreciate your mention of our willingness to work with you on your trade-in. Building trust and fostering a positive relationship with our customers is of utmost importance to us, and we're glad we could meet your expectations in this regard. Your recommendation means a lot to us, and we want to express our gratitude for choosing our dealership. We look forward to serving you again. Safe travels and congratulations!

January 13, 2024

Working with Zak Bolick made this my best vehicle buying experience. Will buy from you again More

by austind0
Recommend Dealer
Yes
Employees Worked With
Zak Bolick, Zak Bolick
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Jan 13, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with Zak Bolick at Laird Noller! We're delighted to hear that he made your vehicle buying experience the best. Zak takes pride in providing excellent customer service, and it's fantastic to know that he exceeded your expectations. We appreciate your kind words and look forward to assisting you with any future vehicle needs. Thank you for choosing Laird Noller, and we can't wait to serve you again!

January 12, 2024

I was told I would be charged an additional $1000 if I did not use your financing which cost me $3000 in fees anyway, it took 2 weeks to get the car and the paperwork. When I went through the paperwork I More

by nsawyer77
Recommend Dealer
No
Employees Worked With
Sarah Clark, Sarah Clark
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Jan 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced during your recent car purchase. We value your feedback and want to ensure we address your concerns promptly. To assist you better and address the issues you've raised, we kindly ask that you reach out to our General Manager directly. Unfortunately, we couldn't identify your specific information from the username provided. Our General Manager is eager to understand your situation, investigate the discrepancies, and work towards a resolution that meets your expectations. Please contact our General Manager, Alayn Renteria, at arenteria@lairdnoller.com or 785-843-3500. Your satisfaction is our priority, and we are committed to resolving this matter promptly. Thank you for your understanding, and we look forward to the opportunity to discuss and address your concerns.

January 12, 2024

Aaron ,and the manager, were pleasant to deal with, I feel I got a fair deal More

by x2of3aintbad
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Aaron, and our manager, provided you with a pleasant and fair deal. Your satisfaction is our priority, and we appreciate your kind words. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We value your business and look forward to serving you again. Safe travels, and thank you for choosing us!

January 12, 2024

They were very professional and friendly. I did not feel pressured and I am very happy with my purchase. More

by mschneider72
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Foster
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Jan 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team at Laird Noller made your car-buying process a professional, friendly, and pressure-free experience. Your satisfaction is our priority, and we're delighted that you're very happy with your purchase. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in Laird Noller, and we look forward to continuing to provide excellent service throughout your ownership. Thank you for choosing us for your automotive needs!

January 12, 2024

Professional staff, respectful discussions and no wasting of time. I’d recommend them, good experience, More

by gibrajkovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Aljizani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our professional staff, respectful discussions, and efficient processes contributed to a good experience for you. Your recommendation means a lot to us, and we truly appreciate your kind words. Safe travels, and thank you for choosing us!

January 12, 2024

Such an easy process. Everyone were super friendly. No stereotypical car sellsman vibe. I will definitely be back and tell everyone how professional this place is! More

by natashaljones84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2024 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that your car-buying process was easy, and our team at Laird Noller provided you with a friendly and professional environment. Creating a positive and welcoming experience for our customers is our priority, and it's fantastic to know that we exceeded your expectations. We truly appreciate your kind words and your willingness to recommend us to others. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for any future automotive needs. Safe travels, and thank you for choosing us!

December 22, 2023

Encountering electrical problems with our 2018 F-150 - on a road trip - Laird Noller kindly put us back on the road. More

by noko
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
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Dec 26, 2023 -

Laird Noller Ford of Lawrence responded

Thank you for taking the time to share your recent experience with us. We're sorry to hear about the electrical problems you encountered during your road trip in your 2018 F-150. Your safety and satisfaction are our top priorities, and we're glad we could assist you and get you back on the road. We appreciate your trust in Laird Noller, and we look forward to serving you in the future. Safe travels, and thank you for choosing Laird Noller!

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