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Laird Noller Ford of Lawrence

Lawrence, KS

4.1
1,845 Reviews
Laird Noller Ford of Lawrence has been exceeding customer expectations in Kansas since 1960! We are the most decorated Ford Dealer in Kansas since we have won the prestigious TIME Magazine 'Dealer of The Year' Award. We offer all new Ford models and usually have one of the biggest F-150 and Super Duty inventories in Kansas. Want something smaller like an Escape or a Focus? We have a huge inventory of those as well. We will be here after the sale for you with one of the best Ford Service Departments around. We offer everything from a routine oil change to the most complex of gas or diesel engine work and everything in between. Come experience the extraordinary at 935 W. 23rd St. in Lawrence.
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935 West 23rd St

Lawrence, KS

66046

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Showing 1,845 reviews

February 25, 2019

Horrible I wouldn’t let anyone go there. Overpriced. Rude service. Didn’t take my coupon because he “didnt Know how to use it” unbelievable. More

by vossmerj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Corbin
Feb 28, 2019 -

Laird Noller Ford of Lawrence responded

Justin, we are truly sorry for your negative experience. Our service manager has attempted to reach you via phone call & e-mail to visit with you about the coupon. We have a rewards program punch card for buy 4 oil changes, get the 5th one free. If you did not receive one at your time of service, please let us know and we will mail you a card with a punch from your previous visit. Please call Jerry Corbin at your earliest convenience. 785-843-3500 We look forward to seeing you soon.

February 20, 2019

Oil change They are friendly, and meet and greet at the door Not a long wait at all and explain in detail what is going on with your vehicle More

by Lrandel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Nicholson, Dan Adden
Feb 21, 2019 -

Laird Noller Ford of Lawrence responded

Thank you for sharing this with us! We are always open to feedback from our customers!

February 20, 2019

Great service and superb salesmanship I went to Laird Noller to look at possible new lease options as it was close to time for my lease to expire. Found the car I feel in love with.. not t More

by larnold1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando. Wonderful salesperson!, Jerry Hall, Curt Butler, Jerry Corbin, Evan Prince
Feb 21, 2019 -

Laird Noller Ford of Lawrence responded

We are so glad to see this review and always happy to help!

February 18, 2019

Awesome Aaron was very professional and kept me in the loop throughout the process. He was able to insure that I had a loaner vehicle since my repair took tw More

by dabestm1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Ludolph
Feb 19, 2019 -

Laird Noller Ford of Lawrence responded

This is great to hear, thanks for sharing your great experience with Aaron.

February 16, 2019

They made new car buying seamless. Best experience! We saw the car online and called Josh Hoke. He had the car brought there and ready for us to look at from topeka location. Joe Kelly was our sales per More

by Jane23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hoke, Joe Kelly
Feb 18, 2019 -

Laird Noller Ford of Lawrence responded

Thank for for sharing this great experience on Dealer Rater! We look forward to seeing you for service!

February 15, 2019

Can not Thank them enough for their customer service! I have brought my car in a few times for different issues and they are always friendly and helpful!! The best customer service I have ever had at a More

by dmcgill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Greg Dahlem, Jerry Hall, Joey Ruder, Michael Roecker, Aaron Ludolph, Jerry Corbin, Josh Hoke Jr., Kyle Carroll
Feb 15, 2019 -

Laird Noller Ford of Lawrence responded

Thank you for sharing your confidence with us on Dealer Rater - we are happy to hear this!

February 15, 2019

completely satisfied Jerry Hall is the best. Very customer friendly and professional. . The sales department is first class. Evan and Mike are great assets to the dealers More

by Hank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alayn Renteria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Brady, Jerry Hall, Gary Bennett, Evan Prince
Feb 15, 2019 -

Laird Noller Ford of Lawrence responded

Our staff truly is the best and it doesn't go unnoticed! Thanks for the 5-star review.

February 14, 2019

Outstanding We were actually picking up a car with our daughter when my husband found a vehicle we loved and the price was right!! They were all very helpful but More

by Stephie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Dark
Feb 14, 2019 -

Laird Noller Ford of Lawrence responded

Thank you for writing this review for us! We look forward to seeing you again soon.

February 14, 2019

Quick change Scheduled service for oil change and tie rotation. Received quality work. Jerry gave a Good explanation of what was done and what needs to be looked More

by dseverance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Hall
Feb 15, 2019 -

Laird Noller Ford of Lawrence responded

Safety is our top priority! We look forward to seeing you next time!

February 14, 2019

Treat you right Greg and the team in the Service Department have always taken care of any issues promptly and have treated me fairly each time. They have always been More

by Paul W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Dahlem
Feb 15, 2019 -

Laird Noller Ford of Lawrence responded

Thank you for the kind words about our Service Department!

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