Laird Noller Ford of Lawrence

Fixed the cause but not the effect. Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out Went in because my 2017 focus moon roof would leak water into the car when it rained. It caused water to pool in the ceiling causing stains. Turns out the drain tubes were never installed at the factory. The service center identified this and installed the tubes (was told the body center performed the installation). However, they didn't clean the water stains caused by this problem nor did they tell me if they inspected for water damage. I probably should have asked so I guess some of the blame is on me but I would assume that since it was a problem caused by Ford they would want to correct all of the damage caused by the manufacturer of the car. (Don't have the invoice so the person I checked in the employees section is inaccurate) More

Awesome dealer The dealership is very detailed tells you what's going on with your car and has the customer money at hand they are professional and courteous and do The dealership is very detailed tells you what's going on with your car and has the customer money at hand they are professional and courteous and do what they say they're going to do More

Greg the service writer and Leon the diesel tech took excell As usual Greg the service writer and Leon the tech took excellent care of my vehicle thank you. Why I bought a total of 4 vehicles from the dealership As usual Greg the service writer and Leon the tech took excellent care of my vehicle thank you. Why I bought a total of 4 vehicles from the dealership and I've been giving great service on all of them. More

Great Visit Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.7 Thanks to Advisor Jerry Hall for being “on top” of my appointment, also thanks to Technician Jonathan Clark for his excellent work. ....price, $69.76, seems high for an oil change & complimentary rotation. More

Great experience The whole experience from setting up time to set up an appointment to test drive a car to buying a car was easy. The car I wanted was ready to test dr The whole experience from setting up time to set up an appointment to test drive a car to buying a car was easy. The car I wanted was ready to test drive as soon as I got there and everything about the car was fully disclosed. Also as a woman I felt very comfortable and was never pressured into buying or talked down to. There was no unnecessary selling, my requirements for a loan were met and even made sure I made it out of the lot okay. I would definitely get another car here and recommend it to anyone else. More

Friendly, professional & painless car buying experience! After spending the entire morning getting the run around at car dealerships, I am so glad I went to see Daniel Tilley at Laird Noller in Lawrence. I After spending the entire morning getting the run around at car dealerships, I am so glad I went to see Daniel Tilley at Laird Noller in Lawrence. I was frustrated & making one last stop before giving up. A friend had recommended Daniel at Laird Noller. They did a great job listening to my wants & needs by only showing me what I asked for. The test drive was great & Daniel was quite knowledgeable about the features of the car. The price negotiated & trade in offer was painless. The financing & warranty was simple to complete. The service dept arranged for a replacement of a foglight quickly & professionally. It was a seamless transition from sales to financing to service. I highly recommend Daniel and all the folks at Laird Noller in Lawrence. More

Unannounced price change I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit I have been going to laird noller for service since first moving to Lawrence in 2013. The price has always been around 34.00. At the most recent visit the price suddenly raised to 58.00. When I asked about the change in price I was informed the new manager decided to end the ongoing special price at the beginning of the month. While I will still return to the shop for tire rotation, I will be getting all future service done elsewhere. More

As enjoyable as buying a car can get This was my first time purchasing a car, so going into it I was wary due to the bad rep car buying has. I dealt with Matt, and I was pleasantly surpri This was my first time purchasing a car, so going into it I was wary due to the bad rep car buying has. I dealt with Matt, and I was pleasantly surprised by how smooth and easy he made the process go. He was kind and didn’t push me into making any decisions I wasn’t confortable with. I would 100% recommend Laird Noller to my friends and family and would ablsotely purchase from them again. Awesome staff, awesome experience. More

Spur of the moment service We went in to Laird Noller with the expectation to talk to one dealer and got to speak with Colton instead. He was very friendly and accommodating. He We went in to Laird Noller with the expectation to talk to one dealer and got to speak with Colton instead. He was very friendly and accommodating. He helped us find the car that was right for us all in one afternoon. More

Great advice and amazing service I was not prepared to buy a new car, Curt and Daniel were able to offer advice on a great choice for my family. Two months later, I’m so grateful for I was not prepared to buy a new car, Curt and Daniel were able to offer advice on a great choice for my family. Two months later, I’m so grateful for their help and expertise! More