Laird Noller Ford of Lawrence

1st new car oil change 1st new car oil change. no issues with the service. I did find it frustrating that when I called to make the appointment the person gave me a time/d 1st new car oil change. no issues with the service. I did find it frustrating that when I called to make the appointment the person gave me a time/date but when I said that I wanted the mirrors looked at the informed me that was a warranty issue and that I'd need to call another number to make the oil change appointment. I fussed at him a little and he transferred to me. I thought that was confusing and a bit irritating. More

Pleasant situation I am somewhat obnoxious. Everyone rolled with it and we had fun. Happy with my deal. Salesman handled well. I am very happy with the truck I purchas I am somewhat obnoxious. Everyone rolled with it and we had fun. Happy with my deal. Salesman handled well. I am very happy with the truck I purchased. More

Honorable Business I came in to have my brakes replaced, per the recommendation of another dealership. To my surprise, grant took me back in the shop and showed me that I came in to have my brakes replaced, per the recommendation of another dealership. To my surprise, grant took me back in the shop and showed me that my brakes were actually good for another 25k miles! I've never had that kind of service....and it was QUICK. In 25k, I'll be back and let these honest gentlemen do the work. Clean, professional, and kind - they have my whole recommendation. Chris More

No hassle From my experience, Laird Noller has always been reliable, fast, and friendly. My car needed a quick check-over, it had been awhile, and LN delivered. From my experience, Laird Noller has always been reliable, fast, and friendly. My car needed a quick check-over, it had been awhile, and LN delivered. More

Excellent I really enjoyed my experience. Everyone was friendly, patient and professional! I came for a specific car I saw online and that is what I got. I love I really enjoyed my experience. Everyone was friendly, patient and professional! I came for a specific car I saw online and that is what I got. I love my new car! More

CANT BE ANY NICER TO WORK WITH Our son bought a Escape from Sean about 3 weeks ago and it was so painless and nice to work with Sean that we had to come back and purchase one for ou Our son bought a Escape from Sean about 3 weeks ago and it was so painless and nice to work with Sean that we had to come back and purchase one for ourselves. Sean is goofy but in a good way.. he makes the buying of a car fun! I don't know how many people I have told about Sean and Laird Noller but I know it is over 20. Scott gave us fair trade-in value both times - no hassle! Nothing like I was used to in the past. Then Jeff went out of his way to explain the extending warranty and got a good apr for the loan. These guys at Laird Noller ROCK!!! More

Oil change Took my Ford 2012 Edge in for oil change and inspection. Was a free service as I bought it in Oct. Was told would be 1-1 1/2 hour. Was 5 hours later Took my Ford 2012 Edge in for oil change and inspection. Was a free service as I bought it in Oct. Was told would be 1-1 1/2 hour. Was 5 hours later before they called and said it was ready. I was not impressed with taking so long after being told would be hour to hour and half. More

Fantastic Experience What a fantastic experience I had while shopping for cars at Laird Noller!! Although this dealership did not originally have the exact vehicle I wante What a fantastic experience I had while shopping for cars at Laird Noller!! Although this dealership did not originally have the exact vehicle I wanted, Scott Teenor went out of his way to find me the perfect car. I have been extremely impressed with the service I have received every step of the way. All of the employees go above and beyond to make you feel important. Even the sales representatives I didn't work with directly, have been great. I absolutely love my Ford Explorer Limited. Thank you Scott, Greg and John for such a great experience!!!! More

excellent No pressure, very knowledgable re vehicle purchased, fair trade amount, very good skills shown by Ashley Brenna before I arrived at dealership (She n No pressure, very knowledgable re vehicle purchased, fair trade amount, very good skills shown by Ashley Brenna before I arrived at dealership (She needs a raise) ! More

Satisfied Again The service was timely and well explained. Future work that needs to be done was quoted which was very helpful. Always a great experience getting serv The service was timely and well explained. Future work that needs to be done was quoted which was very helpful. Always a great experience getting service. More