Laird Noller Hyundai Topeka - Service Center

Always great service The service professionals are always respectful and explain things well to me. They are flexible as well. I hit a giant pothole and had to move my app The service professionals are always respectful and explain things well to me. They are flexible as well. I hit a giant pothole and had to move my appointment up a day earlier (my original appt. was for new tires ironically). Not only did they replace my tires in a timely manner, but they also checked my alignment since I told them I hit a pothole. I always feel comfortable coming here for service. More

Disappointed I arrived for my 10:30 appointment at 10:15 this past Friday. I told them I Was going to see my spouse at the hospital later & would be back later. I I arrived for my 10:30 appointment at 10:15 this past Friday. I told them I Was going to see my spouse at the hospital later & would be back later. I came back at 2:30pm to pick up the Lincoln, and was told by the receptionist she didn’t have the invoice from the service department yet. She requested it and Received it after they finally total the charges. Then service person came in and told me that the finally found my car at the far end of the lot & would need my keys again. He brought the car back to the bldg. Usually the dealer provides a courtesy vac & wash; but it was sprinkling so I understand that they did not wash the car but they didn’t vac either. I received only an invoice; no check list of things about the car that is usually provided. Really, really disappointed; never had an experience with the dealer before. More

Poor communication with service adviser. Call me if you want to discuss this situation further. Adviser did not listen to my request,and tried to charge me for a covered service. Call me if you want to discuss this situation further. Adviser did not listen to my request,and tried to charge me for a covered service. More

Mediocre Customer Service The rep did not know about a problem even though it was listed as a concern on the email and on the night drop off envelope. The rep did not know about a problem even though it was listed as a concern on the email and on the night drop off envelope. More

Very considerate business! Wonderfully fast & very efficient service. I could not believe they programmed my faub correctfully the first time! Raymond was so very helpful! I Wonderfully fast & very efficient service. I could not believe they programmed my faub correctfully the first time! Raymond was so very helpful! I am new 2 the state & will gladly return 2 this Lincoln dealership More

A Professional Service Department What a relief to find a find a professional service department that cares about the customer and not just the upsell. Service was fast and the staff What a relief to find a find a professional service department that cares about the customer and not just the upsell. Service was fast and the staff was knowledgeable. Was greeted with a smile and a conversation versa a lost stare and feeling I was interrupting their time. Will continue to bring my service back. More

Good. Eventually. Service tech was very nice, but when I came to pick up my car after having a recall fixed, the radio was no longer working properly, so I had to be ta Service tech was very nice, but when I came to pick up my car after having a recall fixed, the radio was no longer working properly, so I had to be taken back to my office (again) and picked up later, which was a hassle. The problem was ultimately fixed at no charge, and the courtesy shuttle driver was very kind and on time. I just didn’t appreciate the hassle of wasting my lunch break to have to leave it there again. To clarify, I’ve never had any issues with the sales department and would recommend several sales people who work there. As far as the service department goes, courtesy and kindness are appreciated, but doing a thorough job the first time is very important to busy people. More

Lights not working My daughter’s car had several lights that were not working. We had them checked and replaced no problem. Very thorough, helpful , fast and friendly. My daughter’s car had several lights that were not working. We had them checked and replaced no problem. Very thorough, helpful , fast and friendly. More

Service was quick and reps. Were friendly and helpful. Very satisfied with service. Would not hesitate to use service again. Service was completed in a timely manner and reps. Were polite and very helpfu Very satisfied with service. Would not hesitate to use service again. Service was completed in a timely manner and reps. Were polite and very helpful. More

New Engine Under Warranty Service Manager John and his staff were phenomenal! I had a bad experience with Kyle at the Lawrence dealership and John and his staff more than made Service Manager John and his staff were phenomenal! I had a bad experience with Kyle at the Lawrence dealership and John and his staff more than made up for it! Thanks all! More