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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,637 Reviews
Call Service Center (414) 281-5000

2,637 Reviews of Lake Chevrolet - Service Center

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December 21, 2024

Service was very slow. I was not informed of the rate increase for the diagnostic test until after I had already gotten my car towed to the dealership service center. The p More

by asiawilks397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin, Yessi Lopez
Report | Print
Jan 16, 2025 -

Lake Chevrolet responded

Thank you for sharing your feedback with us. I’m sorry to hear that your recent visit did not meet your expectations, and I want to address your concerns. We understand how frustrating it can be to encounter unexpected price changes, especially after towing your vehicle to our service center. While the diagnostic rate was adjusted to remain competitive with surrounding dealerships and to reflect the time and expertise involved, we recognize the importance of clearly communicating these updates to our customers beforehand. We’ll take your feedback to heart and make it a priority to update our website and other communication channels more promptly in the future so that customers are better informed about any rate changes. Regarding the service delay, we sincerely apologize for any inconvenience caused. Timeliness and transparency are very important to us, and we’ll review our processes to ensure a smoother experience going forward.

December 19, 2024

Always professional and eager to explain things to a total automotive ‘freshman’. Would recommend highly! More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 21, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We appreciate your recommendation and are glad to hear that you found our team at Lake Chevrolet to be professional and helpful. It’s our goal to ensure everyone feels confident and informed, no matter their experience level. We look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Yessi was prompt and explained everything. I always appreciate excellent customer service. Also the job was done quick and efficiently. Thank you for always taking care of my car. More

by lowekim50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Lopez
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that Yessi provided you with excellent customer service and that your car service was completed quickly and efficiently. At Lake Chevrolet, we strive to take great care of our customers and their vehicles. We appreciate your support and look forward to seeing you again! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Friendly customer service Does great work Can get in when needed good appt Convenient located More

by fluff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about the friendly customer service and the quality of work you experienced at Lake Chevrolet. It’s great to hear that our appointment availability and convenient location made your visit even better. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

December 18, 2024

Knowledgeable. Good sense of humor. Helpful. Understands what I need and want. Great guy to work with More

by graysquirrels24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your kind words! We're thrilled that you had such a positive experience at Lake Chevrolet. It's great to hear that our team was knowledgeable, and helpful, and made your visit enjoyable. We look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 16, 2024

I went for my first free oil change and they said I would get a car wash with the oil change. No car wash! More

by gma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember her name, very nice
Report | Print
Dec 18, 2024 -

Lake Chevrolet responded

Thank you for your feedback. We understand that you expected a car wash with your first free oil change at Lake Chevrolet. We appreciate you bringing this to our attention, and we encourage you to reach out to us directly so we can address your concerns. Your satisfaction is important to us, and we value your input. Sincerely, The Team at Lake Chevrolet

December 15, 2024

Had an appointment for 930 to have tires installed and alignment done vehicle wasn’t done until 5 pm and I was charged an additional 3% because I used a credit card for a$1300 plus service. I was also cha More

by spazfam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler, Jonathan Colin
Report | Print
Dec 17, 2024 -

Lake Chevrolet responded

Thank you for sharing your experience with us. We appreciate your loyalty to Lake Chevrolet and your feedback regarding the service you received. We understand that the lengthy wait and additional charges were frustrating. Our goal is to provide quality service, and your comments will help us improve. If you have any further concerns, please feel free to reach out to us directly. We look forward to assisting you better in the future. Sincerely, The Team at Lake Chevrolet

December 15, 2024

The service was fast and the customer service was great. You need to remove the 15 word minimum requirement or people are not going to want to complete this survey. More

by dnm0806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colin
Report | Print
Dec 16, 2024 -

Lake Chevrolet responded

Thank you for your feedback! We're thrilled to hear that you experienced fast service and great customer support at Lake Chevrolet. We appreciate your suggestion regarding the survey requirement and will take it into consideration. We hope to assist you again soon! Sincerely, The Team at Lake Chevrolet

December 14, 2024

Engine light came on after I had work done. Brought the Trax back and it was fixed the same day under warranty! Thank you! More

by pbelland0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yessi Lopez
Report | Print
Dec 15, 2024 -

Lake Chevrolet responded

Thank you for sharing your experience with us! We're thrilled to hear that we were able to address the engine light issue with your Trax quickly and under warranty. Your satisfaction is important to us at Lake Chevrolet. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

December 13, 2024

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent More

by glennjeske56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Jonathan Colin, Yessi Lopez, Edgardo Vargas
Report | Print
Dec 13, 2024 -

Lake Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your positive feedback about Lake Chevrolet. We look forward to serving you again in the future! Sincerely, The Team at Lake Chevrolet

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