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2,635 Reviews of Lake Chevrolet - Service Center
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April 15, 2021
Truck runs great. We always get great service and customer service with Mr. Steve Thomas. The first time I came to Steve was about 4 yrs ago in 2018 for my old Chevy Tahoe. He is still the same great customer service with Mr. Steve Thomas. The first time I came to Steve was about 4 yrs ago in 2018 for my old Chevy Tahoe. He is still the same great guy in 2021 and the repairs are awesome everytime. We want to thank you all because every great guy has a great team with him. Stay Safe and God Bless More
by Kimberly Sills
Verified CustomerEmployees Worked With
Steven Thomas
April 14, 2021
Service is always great. They are always very honest and efficient with their repairs and service. Loaner car was great. They check on you throughout the process and make you feel welcome and comfortable. efficient with their repairs and service. Loaner car was great. They check on you throughout the process and make you feel welcome and comfortable. More
by sarahowoods
Employees Worked With
Steven Thomas
April 13, 2021
Hasta el momento no he tenido ningún problema con el servicio rapidez muy amables se mantienen en contacto todo el tiempo dejándote saber como va tu carro. servicio rapidez muy amables se mantienen en contacto todo el tiempo dejándote saber como va tu carro. More
by EZEQUIEL.SANTIAGO
Employees Worked With
Steven Thomas
April 13, 2021
You guys help me changing the shifter in my Camaro at not cost (under guarantee). The only problem was that I need to take the car two times to your shop because you weren’t able to replicate my concern/the cost (under guarantee). The only problem was that I need to take the car two times to your shop because you weren’t able to replicate my concern/the dashboard error message the first time. After I shared a video of the problem then you were able to fixed. But overall you are good and polite. Thanks! More
by HUBBLEPAF
Employees Worked With
April 09, 2021
I stopped in for a routine oil change, no problem, right? Next day I call because I have oil on my driveway. No big deal, taste VW told me to come down when I get to get it looked at. I bring m right? Next day I call because I have oil on my driveway. No big deal, taste VW told me to come down when I get to get it looked at. I bring my truck in, in and out within 20 minutes because they cleaned up the “residual from the oil change” . I go home. I have yet another spot of oil on my driveway the next day. I’m thinking, maybe more residual. So I park in a different spot to check before I have to bother lake Chevrolet and have to drive to from pewaukee for a third time. More oil. (It’s ok 4 spots on my driveway now) So I can, make a trip down again, and Steve gets me a loaner for the weekend. Great, I’m happy that it’s going to get fixed!...(apparently coolant lines were bad)(didn’t look like coolant on my driveway......) I get a call on Monday saying my truck is fixed, I drive back for a 4th time to pick it up. Somewhat happy.(Ming you, I’ve waited a total of 4-5 hours in the waiting room already, used my gas, my mileage on my lease, and am instructed to return the truck with the same amount of gas or back in.. I don’t feel that customer service was a focus..) I take it home, OIL AGAIN ON MY DRIVEWAY! So I call, Bring it down the next day, drive more miles, waste more gas, more time (not just driving, but two more hours in the waiting room. I don’t blame Steve entirely, but the staff who worked on my truck numerous times. This was by far, some of the poorest customer service I have ever had. I hope others don’t have to deal with these issues. No accommodations, nothing offered but diet Coke’s, juice, and Vice for my troubles. I’m also in the customer service business, and this would not fly one inch without ensuring I was entirely taken care of, AND THEN some. I’m not even sure what to ask for, out what to gain out of all of my time, gas, miles wasted on these 5 trips for one routine oil change.(again I live in pewaukee) More
by jonnymo0000
Employees Worked With
Steven Thomas
April 07, 2021
Technicians do an excellent job and are quick. Service managers however are slow and rude. its a nice big clean building, very well kept. Also the car wash sucks. managers however are slow and rude. its a nice big clean building, very well kept. Also the car wash sucks. More
by DEENEE728
Employees Worked With
Other Employees :
John Webler, Glen Lewis, Steven Thomas
