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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,638 Reviews
Call Service Center (414) 281-5000

2,638 Reviews of Lake Chevrolet - Service Center

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November 11, 2024

Parts department guy is great representation and professional, service guy was not professional at all , lied , nick the manager was more straightforward, and professional,I usually go to Griffen Ch More

by Jaber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Harmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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Dec 05, 2024 -

Lake Chevrolet responded

Thank you for taking the time to share your feedback with us. We’re glad to hear that you had a positive experience with our parts department and appreciate Nick’s professionalism and straightforward approach. However, we’re truly sorry to learn about your experience with our service department. Providing honest, professional, and respectful service to every customer is our top priority, and we deeply regret falling short of those expectations during your visit. We would greatly appreciate the opportunity to address this matter and ensure your concerns are resolved. Please feel free to reach out to us at 414-281-5000 so we can learn more about what happened and work to make things right. We value your business and hope to have the chance to provide you with the exceptional service you deserve in the future.

November 08, 2024

She was very professional at what she did. She always kept a smile on her face and she was very polite. I appreciate her customer service. It was definitely worth it and it was amazing. We nee More

by jazminblue1979
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Yessi Lopez
Report | Print
Nov 11, 2024 -

Lake Chevrolet responded

Thank you so much for your kind words! We truly appreciate you taking the time to recognize the professional and friendly customer service you received at Lake Chevrolet. It means a lot to us to hear that you had an amazing experience. We hope to see you again soon! Sincerely, The Team at Lake Chevrolet

November 08, 2024

Love you guys, thanks for the car wash! U You are the only bright spot about a car malfunction! More

by None
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that our team at Lake Chevrolet could brighten your day during a car malfunction. We appreciate your kind words and look forward to assisting you again soon! Sincerely, The Team at Lake Chevrolet

November 07, 2024

Work was done efficiently and I received excellent customer service! Highly recommend Lake Chevrolet for your service needs! More

by Lizzimm1725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our service polite and efficient. We appreciate your suggestion about the warm chocolate chip cookies—who wouldn't love that treat? We hope to see you again at Lake Chevrolet for another exceptional experience! Sincerely, The Team at Lake Chevrolet

November 06, 2024

Jose Cruz was at my car about the time I rolled up and stopped. Very polite and efficient. Warm chocolate chip cookies would have been perfect complement with the my liquid refreshments. Keep up the good More

by PZGRANNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our service polite and efficient. We appreciate your suggestion about the warm chocolate chip cookies—who wouldn't love that treat? We hope to see you again at Lake Chevrolet for another exceptional experience! Sincerely, The Team at Lake Chevrolet

November 06, 2024

I do like coming to this dealership for service Although my tire pressures were not checked More

by rick.haas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Lake Chevrolet responded

Thank you for your review! We're glad to hear that you enjoy coming to Lake Chevrolet for service. We appreciate your feedback regarding the tire pressures not being checked and will ensure our team is reminded of this important detail. We look forward to seeing you again for your next service visit! Sincerely, The Team at Lake Chevrolet

November 05, 2024

When I first arrived I was greeted with smiling kind faces. My car was well cared for and done in a timely manner. This is the only dealership I’ll ever go to!! More

by juliana.martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Jonathan Colin
Report | Print
Nov 06, 2024 -

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Lake Chevrolet. Our team strives to provide friendly and prompt service, and it's great to know that your car was well cared for. We look forward to seeing you again for your future automotive needs! Sincerely, The Team at Lake Chevrolet

November 04, 2024

helpfull,friendly were able tofix the problem on a short check.professional able to get work done effiently More

by scott.sarych
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Lake Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you found our team at Lake Chevrolet to be helpful and friendly. It's great to know we could efficiently address your concerns. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Lake Chevrolet

November 04, 2024

I have brought my vehicle back MULTIPLE TIMES because I am almost positive the transmission is going out. They keep telling me the car isn’t doing it when they drive it which is HARD to believe because it More

by janessa.kittell.jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Sirrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Colin, Damien Hug
Report | Print
Nov 07, 2024 -

Lake Chevrolet responded

Thank you for sharing your concerns, and I’m truly sorry to hear about the frustration you’ve experienced. We understand how unsettling it is to feel that something is wrong with your vehicle, especially as you drive it daily. Diagnosing an issue that doesn’t replicate during our inspections can be challenging, as it makes it difficult to pinpoint the exact cause. However, we take your concerns seriously and want to do everything we can to get to the bottom of this. If you’d like, we can set up a time for you to bring the vehicle in, or we can try a test drive together to better understand the symptoms you’re experiencing. Please feel free to reach out directly, and we’ll make it a priority to address this. Thank you for your patience and for giving us the chance to resolve the issue.

November 04, 2024

Very friendly and customer service is great. Fit us in when things weren’t on the book. More

by jlweber7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
Report | Print
Nov 06, 2024 -

Lake Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with us at Lake Chevrolet. Our team always strives to provide excellent customer service, and we're glad we could accommodate you. We look forward to seeing you again next time! Sincerely, The Team at Lake Chevrolet

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