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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,640 Reviews

2,640 Reviews of Lake Chevrolet - Service Center

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October 16, 2023

Very clean facility and super nice staff the staff made me feel welcome and come back to keep me updated on the progress of my car. More

by Dprice5710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Oct 19, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 14, 2023

Everything was good, service was done in a timely manner and my truck was washed this time. More

by timmers221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2023

I went to 3 different dealers to get an estimate on a repair of my 2018 Honda Civic hatchback. This was the only dealer that could take my car within the next 2 weeks & they had courteous people at their More

by LaRee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Oct 16, 2023 -

Lake Chevrolet responded

We're happy to hear you had such a positive experience with our team! We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 13, 2023

Appreciate getting car in on same day for nail in tire. $45 was a little pricey. A t tire stores I've been charged $10, $20, and N/C. Next time will check other options. More

by gleickhorst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeanette Fiorita
Oct 16, 2023 -

Lake Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (414) 281-5000 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 11, 2023

Good customer service. Personable service representatives. Great parts Department attendant. Clean service center area and showroom. More

by davidnessman
Recommend Dealer
Yes
Employees Worked With
Luis Morales. , Jeanette Fiorita
Oct 13, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

October 08, 2023

Needs to be more prompt on telling you your car is ready sat for more then an hour for an oil change More

by antfernee25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Oct 10, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 07, 2023

I’ve leased 5 black Silverados from Lake Chevrolet. I would hesitate to do so Again. More

by CHIBOXER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Burazin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Lake Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2023

take more time that what they told me it was about two and half hours that I was waiting More

by mmunoz105
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Steven Thomas
Oct 19, 2023 -

Lake Chevrolet responded

I want to apologize for the long wait and the inconvenience it caused you. We have recently hired new staff members, and we are in the process of training them on our procedures. Unfortunately, this has led to some delays in service. We are committed to providing our customers with a great service experience, and we are taking steps to improve our turnaround times. We are also working to provide our new staff members with the training they need to deliver exceptional service. I hope that you will give us another chance to show you that we can provide you with a better experience. If you are willing to come back, please let me know and I will personally make sure that your car is serviced quickly and efficiently.

October 04, 2023

The car was diagnosed quickly, everything was explained to me, so I decided to have the car serviced by the lake dealership. More

by Gpaguy
Recommend Dealer
Yes
Employees Worked With
Jeanette Fiorita, Jeanette Fiorita
Oct 06, 2023 -

Lake Chevrolet responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2023

Horrible racist place, car failed in less then a year. I feel disrespected and sad. $50000 down the drain. More

by nedwards841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Maneage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Escalona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Schlicht, John Webler, Steven Thomas, Caleb Repinski, Jeanette Fiorita
Oct 05, 2023 -

Lake Chevrolet responded

We are deeply concerned and saddened to hear about your negative experience, and we sincerely apologize for the distress and frustration you've endured. Your feedback is taken seriously, and we are committed to addressing your concerns. We want to clarify that we do not condone racism or discrimination in any form, and we are genuinely sorry if you felt disrespected during your interactions with our dealership. It is our aim to provide a welcoming and inclusive environment for all our customers and employees, and we are committed to ensuring that every customer is treated with respect and dignity. Regarding the issue with your car failing within a year, we understand how frustrating and disappointing this can be, especially when you have made a significant investment. We would like to investigate the problem further and determine if there are any warranty or service options available to resolve the issue and get your vehicle back in working order. We encourage you to reach out to our store manager directly to discuss your concerns and the specific problems you have encountered with your vehicle. We value your business, and it is our priority to ensure that you receive the assistance and support you need during this challenging situation. Once again, we apologize for the distress you've experienced, and we are dedicated to making things right and restoring your confidence in our dealership.

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