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Lake Chevrolet - Service Center

Milwaukee, WI

4.5
2,666 Reviews
Call Service Center (414) 281-5000

2,666 Reviews of Lake Chevrolet - Service Center

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September 08, 2023

The staff, from the service department to the sales team conduct themselves very professionally but take the time to share a joke, ask about the family, or just as how your day's going. Most importantly...t More

by Tim Brzezinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Burazin
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Sep 22, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

September 08, 2023

Got my car fixed and the next day my check engine light came on for the same reason More

by Tylerreuter99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Sep 11, 2023 -

Lake Chevrolet responded

I'm so sorry to hear that your check engine light came back on the day after we fixed your car. I understand how frustrating this must be, and I want to assure you that we're committed to resolving this issue. I'd like to investigate what happened and see if there's anything we can do to fix the problem. I'd also like to apologize for any inconvenience you experienced. I'd like to invite you to bring your car back to us so that we can take a closer look. We'll be happy to diagnose the issue at no charge. I understand that you're frustrated, and I apologize for that. We want to make sure that you're happy with our service, and we're committed to resolving this issue. Thank you for bringing this to our attention.

September 07, 2023

Always gets the job done in a timely manner and keeps me up to date on the status of the car. More

by lucasengland1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Sardina
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Sep 23, 2023 -

Lake Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2023

I like this dealership because they are very friendly helpful and reliable and the service is pretty fast More

by perkinslenell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas, Jeanette Fiorita
Report | Print
Sep 23, 2023 -

Lake Chevrolet responded

Thank you so much for your positive comments about Lake Chevrolet, INC! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2023

Really loved how easy it was to get my car fixed. Very caring and professional individuals. Kept me informed every step of the way !! More

by Berthahuerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with the collision department and all were very helpful
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Sep 24, 2023 -

Lake Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Lake Chevrolet, INC and we hope to see you again soon!

September 06, 2023

Always, excellent service! !! Since making the appointment, service and having it done right on time! More

by Reynaden017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Thomas
Report | Print
Sep 24, 2023 -

Lake Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 03, 2023

It took over 2 hours for them to do a simple oil change. They upsold me on replacing 2 filters and a windshield wiper and then had me waiting even longer and turns out 2 of the 3 items weren't even in stock More

by s.jo.thorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
Report | Print
Sep 11, 2023 -

Lake Chevrolet responded

We sincerely apologize for the experience you had during your recent visit with us. First and foremost, we regret that your oil change took longer than expected and that we sold you services that we couldn't promptly fulfill. Delays and miscommunications are not representative of the service we aim to provide. We will be addressing this issue internally to ensure a smoother and more efficient process for our customers. Regarding the charges for services that were not in stock, we're grateful you brought it to our attention. We apologize for any oversight in our invoicing process and are glad you noticed the discrepancy. It's also concerning to hear that you experienced an issue with your back emblem during the car wash. We understand the frustration this must have caused, and we will investigate this matter further to prevent any similar incidents in the future. We're disappointed to learn that your call to complain went unanswered. This is certainly not how we want to handle customer concerns. If you have not been contacted as of this note, please reach out to me at 414-817-3336. Once again, we apologize for your disappointment and appreciate your understanding. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing us for your automotive needs.

September 02, 2023

I was disappointed with the service received and the lack of communication with me. Although my experience has been much better in other instances this time it was quite frustrating since I didn’t feel like More

by Cristian Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodrigo Escalona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Schlicht, John Webler, Steven Thomas, Caleb Repinski
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Sep 11, 2023 -

Lake Chevrolet responded

I'm so sorry to hear that you had a negative experience with our service. I understand that you were disappointed with the lack of communication and that you didn't feel valued as a customer. I want to assure you that we take customer satisfaction very seriously, and we're committed to providing excellent service to all of our customers. Thank you for bringing this to our attention.

September 02, 2023

John Webler was great to deal with. Most likely to purchase my next truck there. More

by mbarth75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Webler
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2023

This is the first Service Advisor since Glen Lewis that has treated me with respect. Thanks Craig! More

by centurylink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Pozarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Webler, Steven Thomas
Report | Print
Sep 22, 2023 -

Lake Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Lake Chevrolet, INC. Feel free to reach out to us if you need anything. Have a wonderful day.

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